Music won't sync for offline unless in a playlist

[BenjaminSweney]

Hey All,

I have recently purchased Spotify Premium so that I can listen to my music offline. However it does'nt sync for offline unless I first put the songs in a playlist and then save the playlist for offline.

Basically all music I want for offline I have to put into an "All Music" playlist and then make that playlist available offline for my music to download.

When I toggle "Available offline" on the "Your Music" tab it doesn't do anything and switches off after closing the app.

Any suggestions would help 🙂

Thanks,

Benjamin

[Jason]

Hey @BenjaminSweney

Thanks for posting here on the community, hopefully your first post of many, right? 😉

We're looking into this at current but to double check things can you confirm the following:

- Version of Spotify
- Device you're using
- Version of Operating system on the device

We'll get things reported on to our tech folks.

Thanks in advance

[slaughter_ed]

Greetings!

I have the same problem with my iPod! can anybody help me to find a solution!

Thanks in advance!

[BenjaminSweney]

Hey Jason,

- I'm on Spotify version 1.8.1.8

- I'm using an iPhone 5 and running iOS 8.1

Thanks

Benjamin

[Jason]

Hey Benjamin/@Slaughter_ed

Thanks for that information!

We're looking into this as we speak, hopefully we'll have an update shortly that should fix this. We'll make sure to pass this info to the tech teams!

@slaughter_ed Thanks for reaching out to us. Would you be able to provide us the above details too? We'll investigate further with our teams! The more information the better 🙂

Thanks guys!

[Jason · Accepted solution]

Hey guys! Just a quick piece of troubleshooting...

Have you tried a clean reinstall of the app? Info on how to do this can be found at the below link:

https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

Let us know how that goes!

[BenjaminSweney]

Thanks man, a clean install did the trick 😊

Thanks,
Benjamin