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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

226475 Views

53 replies

13 likes

  • 226475 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

151641 Views

507 replies

108 likes

  • 151641 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106249 Views

19 replies

38 likes

  • 106249 Views
  • 19 replies
  • 38 likes

Solved!! No album cover iPhone 5

Hi! When I listen to some of my tracks in my main playlist (on iPhone 5) there isn't a album cover either I'm listening online or offline. How do I fix this? The app runs on version 2.0.0.

Regular

Hi! When I listen to some of my tracks in my main playlist (on iPhone 5) there isn't a album cover either I'm listening online or offline. How do I fix this? The app runs on version 2.0.0.

DylanKomos

Casual Listener

883 Views

2 replies

0 likes

  • 883 Views
  • 2 replies
  • 0 likes

RAndom Button

HOw can I switch off the random button in my iPhone?

Newbie

HOw can I switch off the random button in my iPhone?

Jordi

Community Legend

664 Views

1 replies

0 likes

  • 664 Views
  • 1 replies
  • 0 likes

Cant download spotify iphone6? Help!!

Hello, I have an issue downloading spotify. I live in hungary got recently a new iphone6. i have registered hungary spotify account but my apple account is indian. i cannot download spotify because i couldnt find it in app store. is there any way i c...

Newbie

Hello,   I have an issue downloading spotify.   I live in hungary got recently a new iphone6. i have registered hungary spotify account but my apple account is indian. i cannot down...

Amarro

Community Legend

926 Views

1 replies

0 likes

  • 926 Views
  • 1 replies
  • 0 likes

How often is a song downloaded to my music device?

Hello Spotify, in my case i´ve got different playlists and in some of them there are same titles as in the others. I just want to know how often is a song downloaded to a music device (android, iphone and so on) in offline mode? thanks in advance

Music Fan

Hello Spotify, in my case i´ve got different playlists and in some of them there are same titles as in the others. I just want to know how often is a song downloaded to a music device (android, iph...

Jordi

Community Legend

666 Views

3 replies

0 likes

  • 666 Views
  • 3 replies
  • 0 likes

Iphone 5S no carga las imágenes Spotify

Tengo suscripción Spotify y uso un teléfono Iphone 5S, en el que puedo escuchar audio pero no veo la imagen cuando se ejecuta la música. Aparece en su reemplazo un gran signo musical. Usuario: Carlosqzda15

Casual Listener

Tengo suscripción Spotify y uso un teléfono Iphone 5S, en el que puedo escuchar audio pero no veo la imagen cuando se ejecuta la música. Aparece en su reemplazo un gran signo musical. Usuario: Carlo...

andresmixco84

Newbie

870 Views

1 replies

0 likes

  • 870 Views
  • 1 replies
  • 0 likes

Solved!! Disable Bluetooth to make USB work

Two issues, one solution:1) When using the USB cable from my X1 to my iPhone, playback would stop after a few minutes. This is fixed by DISABLING AUDIO VIA BLUETOOTH. Apparently the blue tooth would try to connect to the phone (even while plugged in ...

Casual Listener

Two issues, one solution: 1) When using the USB cable from my X1 to my iPhone, playback would stop after a few minutes. This is fixed by DISABLING AUDIO VIA BLUETOOTH. Apparently the blue tooth woul...

Rodrigo

Community Legend

1570 Views

1 replies

0 likes

  • 1570 Views
  • 1 replies
  • 0 likes

Stops working on web proxied network after latest update

Our schools have discovered that Spotify is no longer working properly with our web proxies after the 1.9 release. Seems like a bit of a regression as it worked before. Our web proxies require authentication. Album art and track listings seem to be w...

Music Fan

Our schools have discovered that Spotify is no longer working properly with our web proxies after the 1.9 release. Seems like a bit of a regression as it worked before. Our web proxies require authen...

Peter__

Community Legend

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Local Files not shown

The iPad App always shows the playlist "Local Files". I wanted to sync my local files then, so I started the Desktop Program, first connected the iPad and then ticked the "Local Files". It says pending, but nothing more. The Playlist on my iPad remai...

Casual Listener

The iPad App always shows the playlist "Local Files". I wanted to sync my local files then, so I started the Desktop Program, first connected the iPad and then ticked the "Local Files".   It...

Peter__

Community Legend

758 Views

1 replies

0 likes

  • 758 Views
  • 1 replies
  • 0 likes

Playlists or added songs not syncing to iphone

hi - can anyone help out with this? Created new playlists and added songs to existing playlists on imac. neither are syncing to iphone 5s despite being plugged in and on same wifi. All playlists that were previously available for offline use suddenly...

Newbie

hi - can anyone help out with this? Created new playlists and added songs to existing playlists on imac. neither are syncing to iphone 5s despite being plugged in and on same wifi. All playlists th...

Peter__

Community Legend

559 Views

1 replies

0 likes

  • 559 Views
  • 1 replies
  • 0 likes

Final song in playlist does not play after ads

I am a free Spotify user, through Facebook. After an ad plays immediately after the second-to-last song in a playlist, it ends the playlist and does not play the final song in the playlist. My PC and iOS version have both done this since I joined Spo...

Newbie

I am a free Spotify user, through Facebook. After an ad plays immediately after the second-to-last song in a playlist, it ends the playlist and does not play the final song in the playlist. My PC and...

Peter__

Community Legend

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Distorting tracks, only in the last few months.

Hi there guys I have noticed that on a lot of tracks that I listen to now, the tracks are distorting. They never used to.. oddly. The worst one I've heard is "Synchronicities" on the Police's Certified album, when the bass comes in there is a very no...

Newbie

Hi there guys   I have noticed that on a lot of tracks that I listen to now, the tracks are distorting. They never used to.. oddly. The worst one I've heard is "Synchronicities" on the Polic...

Peter__

Community Legend

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

Searching while offline

On my iPad search is unavailable when offline. But what if i just want to seach for songs that are on local files and in synched playlists? Any way to do that?

Newbie

On my iPad search is unavailable when offline. But what if i just want to seach for songs that are on local files and in synched playlists? Any way to do that?

Peter__

Community Legend

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

"unexpected error"

after my 10th install onto my ios device Im still getting an "unexpected error" when I try to thumbs up or thumbs down a track. Any advice on this issue, or is spotify dead on ios?

Regular

after my 10th install onto my ios device Im still getting an "unexpected error" when I try to thumbs up or thumbs down a track.  Any advice on this issue, or is spotify dead on ios? 

Peter__

Community Legend

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Shuflle Various album

Hi, why spotify free, in IOS 8, shuffle various album from same artist when i listen in shuffle mode ONLY 1 album saved in my playlist? thanks Tino

Newbie

Hi, why spotify free, in IOS 8, shuffle various album from same artist when i listen in shuffle mode ONLY 1 album saved in my playlist? thanks Tino

Peter__

Community Legend

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Am I missing something? New update on iPhone does not offer "See All Songs" from Artist page?

I recently updated all my iphone apps on my iPhone 5c iOS 7 Spotify being one of them. There was a song by the Scissor Sisters on the radio and wanted to add it to a playlist but only caught a portion of the title. I searched for Scissor Sisters -the...

Music Fan

I recently updated all my iphone apps on my iPhone 5c iOS 7 Spotify being one of them. There was  a song by the Scissor Sisters on the radio and wanted to add it to a playlist but only caught ...

Peter__

Community Legend

896 Views

1 replies

0 likes

  • 896 Views
  • 1 replies
  • 0 likes

Loading Playlists into iPod Nano 6th Generation

I have been trying to get my spotify playlists onto an iPod Nano so that I can put it in my Audi and listen to the music through the Audi system. When I hook up the nano to spotify it sees it and brings up a sync all or specific lists. I've made the ...

Newbie

I have been trying to get my spotify playlists onto an iPod Nano so that I can put it in my Audi and listen to the music through the Audi system.  When I hook up the nano to spotify it sees it a...

Peter__

Community Legend

1906 Views

1 replies

0 likes

  • 1906 Views
  • 1 replies
  • 0 likes

Unable to Search

Getting 'An error occured' 'TRY AGAIN' when trying to search... Reinstalled app, still not working

Newbie

Getting 'An error occured' 'TRY AGAIN' when trying to search... Reinstalled app, still not working

Peter__

Community Legend

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Offline Song Limit per Device

I have a large playlist (almost 5,000 songs) but limited iPhone memory. When I sync my playlist, it stops somewhere around 2,800 songs due to out of memory. Fair enough. But when I then use my iPhone various other apps complain about out of storage s...

Casual Listener

I have a large playlist (almost 5,000 songs) but limited iPhone memory. When I sync my playlist, it stops somewhere around 2,800 songs due to out of memory. Fair enough.   But when I then us...

Peter__

Community Legend

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

iPad interface

Ugh. See the attached screen shot. I hate this interface SO much. I want the artist's page to be full screen after I select it. Seriously hate the split screen. It's not as bad in portrait orientation. It's really annoying not being able to see the a...

Music Fan

Ugh. See the attached screen shot. I hate this interface SO much. I want the artist's page to be full screen after I select it. Seriously hate the split screen. It's not as bad in portrait orientati...

Peter__

Community Legend

595 Views

2 replies

0 likes

  • 595 Views
  • 2 replies
  • 0 likes

App randomly stopps playing songs

I have a premium account and use Spotify mainly on my iPhone. I created playlists and enabled the "offline availabe" on both the desktop and mobile application. All songs in the list are marked with a green arrow indicating they are downloaded. I use...

Music Fan

I have a premium account and use Spotify mainly on my iPhone. I created playlists and enabled the "offline availabe" on both the desktop and mobile application. All songs in the list are marked with ...

schotsa

Newbie

1470 Views

14 replies

0 likes

  • 1470 Views
  • 14 replies
  • 0 likes