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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48181 Views
  • 15 replies
  • 36 likes
  • 48181 Views
  • 15 replies
  • 36 likes

My local files from Spotify PC version don´t sync in my iPhone

Dear users, I have a problem with my iphone. I have some playlists with local files. I synced my iphone with Spotify and it appears in devices. The problem appears when my playlists are synced in my phone without the local files. I don´t know what I ...

  • Newbie
  • Dear users,    I have a problem with my iphone.   I have some playlists with local files. I synced my iphone with Spotify and it appears in devices. The problem appears when my...
  • 623 Views
  • 0 replies
  • 0 likes
  • 623 Views
  • 0 replies
  • 0 likes

Solved!! Your music not in ipad version

I've read the release notes for the latest version of the ios app and looked at the sticky thread of this board about the new version and FINALLY figured out that although the release notes say that Your Music is available in the new version of the i...

  • Roadie
  • I've read the release notes for the latest version of the ios app and looked at the sticky thread of this board about the new version and FINALLY figured out that although the release notes say that ...
  • MattSuda
  • Spotify Star
  • 18471 Views
  • 117 replies
  • 65 likes
  • Ipad version
  • 18471 Views
  • 117 replies
  • 65 likes

Shame IOS 8.1

Hello, i want to know whats the problem with the iOS 8.1, since i upgrade my phone, spotify disappeared from my apps, when i try to open it from the apple store it doesn't open. I use premium and its a shame that i am paing for something that i actua...

  • Casual Listener
  • Hello, i want to know whats the problem with the iOS 8.1, since i upgrade my phone, spotify disappeared from my apps, when i try to open it from the apple store it doesn't open. I use premium and...
  • elfglimmer
  • Casual Listener
  • 1296 Views
  • 2 replies
  • 0 likes
  • 1296 Views
  • 2 replies
  • 0 likes

Solved!! "Your Music" feature on iPad app missing?

Hello, I am missing the "Your Music" feature on the iPad app yet I can see it on the iPhone app? What is the reason for this? Is there something I can do to fix this? Thank you in advanced.

  • Casual Listener
  • Hello, I am missing the "Your Music" feature on the iPad app yet I can see it on the iPhone app? What is the reason for this? Is there something I can do to fix this? Thank you in advanced.
  • MattSuda
  • Spotify Star
  • 2755 Views
  • 6 replies
  • 1 likes
  • 2755 Views
  • 6 replies
  • 1 likes

**Spotify on iPhone 5S, IOS 8.1 using A2DP**

Took the plunge today and upgraded to IOS 8.1. I am rarely an early adopter any more (been stung by that before, thanks) but it'd been out a bit and recent patches solved a lot of the intial issues, apparently. I really, really wish I'd not bothered ...

  • Casual Listener
  • Took the plunge today and upgraded to IOS 8.1. I am rarely an early adopter any more (been stung by that before, thanks) but it'd been out a bit and recent patches solved a lot of the intial issues, ...
  • johntaylor5
  • Casual Listener
  • 2360 Views
  • 3 replies
  • 0 likes
  • 2360 Views
  • 3 replies
  • 0 likes

(Bug) ipad offline big album art

I can't post to the bugs section yet,so posting it here.When I download the music for offline playing, the big album art in the now playing section never loads . neither when online or offline. Music that isn't downloaded loads the album art perfectl...

  • Casual Listener
  • I can't post to the bugs section yet,so posting it here. When I download the music for offline playing, the big album art in the now playing section never loads . neither when online or offline. Mus...
  • Lorenzo_NGG
  • Roadie
  • 485 Views
  • 1 replies
  • 0 likes
  • bug
  • 485 Views
  • 1 replies
  • 0 likes

Not showing songs for artists/albums on ipod touch

Hi, I've had Premium for a few months now. I've synced my ipod with my offline playlist but my ipod does not show any songs when i press on the artist/album. I can, however, play individual songs from the songs tab. It has been like this for a few da...

  • Regular
  • Hi,   I've had Premium for a few months now. I've synced my ipod with my offline playlist but my ipod does not show any songs when i press on the artist/album. I can, however, play individua...
  • tevinkids
  • Casual Listener
  • 1544 Views
  • 3 replies
  • 0 likes
  • 1544 Views
  • 3 replies
  • 0 likes

Playlist I am following will not update!

I am using Spotify on Iphone 5 ios 8.1. I have subscribed to a playlist and I receive emails whenever the owner of the playlist adds songs to it, but I am unable to sync or update my playlist to include the new songs. I have even stopped following th...

  • Newbie
  • I am using Spotify on Iphone 5 ios 8.1.  I have subscribed to a playlist and I receive emails whenever the owner of the playlist adds songs to it, but I am unable to sync or update my playlist...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Solved!! Release Notes - Spotify for iOS 1.8.0

What's new in this version (1.8.0) New: Now supports Apple CarPlay! Play Spotify in your CarPlay equipped vehicle. Just connect a compatible iPhone. New: Spotify can now speak Swedish, and Québécois on iOS 8. Fixed: Various new bugs on iOS 8.

ReleaseNotesiOS.jpg
  • Spotify Legend
  •   What's new in this version (1.8.0)   New: Now supports Apple CarPlay! Play Spotify in your CarPlay equipped vehicle. Just connect a compatible iPhone. New: Spotify can now spe...
  • Goodman
  • Spotify Legend
  • 7989 Views
  • 52 replies
  • 2 likes
  • 1.8.0
    iOS
    Release Notes
  • 7989 Views
  • 52 replies
  • 2 likes

I temporarily need space on my iphone without deleting my library

Hi, I have an iphone 5 and want to upgrade on IOS 8. However, this temporarily requires 5 GB of free space that I don't have right now. Therefore, I would like to delete the Spotify music that I made available for offline utilization. BUT: I would li...

  • Newbie
  • Hi,   I have an iphone 5 and want to upgrade on IOS 8. However, this temporarily requires 5 GB of free space that I don't have right now.   Therefore, I would like to delete the Spo...
  • 349 Views
  • 0 replies
  • 0 likes
  • 349 Views
  • 0 replies
  • 0 likes

lost all songs

i lost everything. hundreds of songs after trying to log in like i do every day. my password wasnt working. i reset it and i have nothing saved. it says i am a new user when i am a premium member for month. a paying customer. there is no customer ser...

  • Newbie
  • i lost everything. hundreds of songs after trying to log in like i do every day. my password wasnt working.  i reset it and i have nothing saved.  it says i am a new user when i am a prem...
  • Peter__
  • Community Legend
  • 588 Views
  • 1 replies
  • 0 likes
  • 588 Views
  • 1 replies
  • 0 likes

Spotify shuffles playlist when filtered

When I scroll to the very top of a playlist to filter it to play a specifc artist, it shuffles through my whole playlist instead? (iphone 5)

  • Newbie
  • When I scroll to the very top of a playlist to filter it to play a specifc artist, it shuffles through my whole playlist instead? (iphone 5)
  • Peter__
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

My Music

All of a sudden all of my playlists disappeared on my iPod and my favorites won't load and it says that I don't have any local files either. I can still get to the songs that I have saved but nothing shows up under the Playlist tab and my music stops...

  • Newbie
  • All of a sudden all of my playlists disappeared on my iPod and my favorites won't load and it says that I don't have any local files either. I can still get to the songs that I have saved but nothing...
  • Peter__
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Help! My premium account doesn't work offline!

For the past few weeks my spotify premium account will not play music offline. It was working fine a few months ago and then my account just stopped working. I signed up again but now my account on my phone won't allow me to play music when offline.

  • Newbie
  • For the past few weeks my spotify premium account will not play music offline. It was working fine a few months ago and then my account just stopped working. I signed up again but now my account on m...
  • Peter__
  • Community Legend
  • 2471 Views
  • 2 replies
  • 0 likes
  • 2471 Views
  • 2 replies
  • 0 likes

Can't See Songs Downloaded from iTunes Store (iOS)

I do not have iTunes on my computer but I downloaded a song from iTunes on my iPhone. Is there anyway to get that song to show up on my Spotify app? Thanks!

  • Newbie
  • I do not have iTunes on my computer but I downloaded a song from iTunes on my iPhone. Is there anyway to get that song to show up on my Spotify app?   Thanks!
  • MattSuda
  • Spotify Star
  • 1009 Views
  • 1 replies
  • 0 likes
  • 1009 Views
  • 1 replies
  • 0 likes

Solved!! Songs dont play when on Iphone, but I have premnium acount and full bars LTE connection

When on my iPhone I press play on songs and sometimes it takes forever to play or sometimes it will start and stop playing and start and stop. Basically, the connection is not smooth. It is very frustrating because I am paying for premnium service. I...

  • Newbie
  • When on my iPhone  I press play on songs and sometimes it takes forever to play or sometimes it will start and stop playing and start and stop. Basically, the connection is not smooth. It is ver...
  • Amarro
  • Community Legend
  • 1218 Views
  • 1 replies
  • 0 likes
  • . stop playing
    connection
    intermittent
    internet connection
    interrupted
    iphone
    pause
    songs
    streaming
  • 1218 Views
  • 1 replies
  • 0 likes

Premium account - offline "My Music"

My offline music doesn't work on latest IOS on iPhone 6 under either Albums or Artists. If I click on an Album (or Artist) 3 circles pop up as if it's loading, but nothing happens. Everything is visible (and playable) under the Songs section, but I'd...

  • Newbie
  • My offline music doesn't work on latest IOS on iPhone 6 under either Albums or Artists. If I click on an Album (or Artist) 3 circles pop up as if it's loading, but nothing happens. Everything is visi...
  • amd
  • Music Fan
  • 676 Views
  • 2 replies
  • 0 likes
  • 676 Views
  • 2 replies
  • 0 likes

Offline playback issues when abroad

Hi everyone. I recently visited Spain and sync'd lots of music to my iPhone to play offline over there, to avoid data roaming charges. Much to my disappointment, I could not play a lot of the music without going online and I would like to know if I d...

  • Music Fan
  • Hi everyone. I recently visited Spain and sync'd lots of music to my iPhone to play offline over there, to avoid data roaming charges. Much to my disappointment, I could not play a lot of the mus...
  • Christoffer
  • Community Legend
  • 1622 Views
  • 6 replies
  • 0 likes
  • 1622 Views
  • 6 replies
  • 0 likes

Music won't play

I open Spotify, click a playlist to go on shuffle, and the player shows up, the music tracker shows up, but nothing happens. The song doesn't start, it has a symbol where the timer should be that looks like "-:--" on both sides. Please help! I've tri...

  • Newbie
  • I open Spotify, click a playlist to go on shuffle, and the player shows up, the music tracker shows up, but nothing happens. The song doesn't start, it has a symbol where the timer should be that loo...
  • Jason
  • Spotify Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Downloaded spotify app, but it appeared on wife's phone.

I have an iPhone 4s running OS 7.1.2 (afraid to install 8 because it's already got issues). I downloaded the free spotify app on the app store and tried to open it from the screen on the app store. It doesn't appear on my desktop, but it showed up on...

  • Casual Listener
  • I have an iPhone 4s running OS 7.1.2 (afraid to install 8 because it's already got issues). I downloaded the free spotify app on the app store and tried to open it from the screen on the app store. I...
  • Jordi
  • Community Legend
  • 511 Views
  • 6 replies
  • 0 likes
  • 511 Views
  • 6 replies
  • 0 likes