Announcements

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

36365 Views

40 replies

10 likes

  • 36365 Views
  • 40 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

101625 Views

115 replies

12 likes

Other
  • 101625 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1263 Views

0 replies

0 likes

iOS
  • 1263 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

298498 Views

61 replies

16 likes

  • 298498 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125538 Views

19 replies

38 likes

  • 125538 Views
  • 19 replies
  • 38 likes

Problemas con la sincronización.

Guardo mis playlist en según sí se sincronizan, pero a la hora de querer escucharlas sin conexión estas no se reproducen mas que estando con conexión. ¿Qué puedo hacer ya que estoy pagando por un servicio que no me esta cumpliendo al 100?

Newbie

Guardo mis playlist en según sí se sincronizan, pero a la hora de querer escucharlas sin conexión estas no se reproducen mas que estando con conexión. ¿Qué puedo hacer ya que estoy pagando por un ser...

420 Views

0 replies

0 likes

  • 420 Views
  • 0 replies
  • 0 likes

[Android 4.4] Spotify doesnt load images

Hi everyone, i have and issue with the album covers on all my playlist, they don´t load.This happend offline and with wifi. I have and iphone 4s with IOS 8.1 A lot of people said that this would be fixed soon... with an update but i don't know if tha...

Newbie

Hi everyone, i have and issue with the album covers on all my playlist, they don´t load.This happend offline and with wifi. I have and iphone 4s with IOS 8.1  A lot of people said that this ...

424 Views

0 replies

0 likes

  • 424 Views
  • 0 replies
  • 0 likes

What's this "Bookmark this Track" option on the lock screen now?

What's this "Bookmark this Track" option on the lock screen now? It only appears when you are playing from radio, and it is a drop-menu. Anyways, it doesn't work -- but I'm so curious for what it is!

Casual Listener

What's this "Bookmark this Track" option on the lock screen now?  It only appears when you are playing from radio, and it is a drop-menu.   Anyways, it doesn't work -- but I'm so curiou...

tedsvo

Newbie

958 Views

1 replies

3 likes

  • 958 Views
  • 1 replies
  • 3 likes

offline iphone not working

new to spotify premium, signed up because i wanted to listen to my albums and playlists on my iphone 5 whilst offline. but whenever i go offline, it says: track only available online this track is not synced and not available offline. connect to a ne...

Newbie

new to spotify premium, signed up because i wanted to listen to my albums and playlists on my iphone 5 whilst offline. but whenever i go offline, it says:   track only available online &nb...

cebadat

Newbie

496 Views

1 replies

1 likes

  • 496 Views
  • 1 replies
  • 1 likes

iOS app slow, hangs

I've recently noticed my app is very slow opening up, forcing me to be stuck on the opening splash screen for at least 30-45 seconds. I am on the latest iOS (8.1.1) and Spotify (I forget the number, but I just updated yesterday). Is there any type of...

Roadie

I've recently noticed my app is very slow opening up, forcing me to be stuck on the opening splash screen for at least 30-45 seconds. I am on the latest iOS (8.1.1) and Spotify (I forget the number, ...

504 Views

0 replies

0 likes

  • 504 Views
  • 0 replies
  • 0 likes

Solved!! "Your Music" is empty

After starting the spotify app at my iPhone yesterday, there was no music left at "Your Music". All artists, albums and songs that I saved disappeared. Only my playlists are still available. The problem remains today.Can anybody help?

Music Fan

After starting the spotify app at my iPhone yesterday, there was no music left at "Your Music". All artists, albums and songs that I saved disappeared. Only my playlists are still available. The prob...

bigdaniel

Music Fan

1391 Views

2 replies

0 likes

  • 1391 Views
  • 2 replies
  • 0 likes

Solved!! Can not open spotify on mac

Hello! i have a problem. When i want to turn on spotify app it just pop up on my dock and a few seconds later it desappears. I don't know what is the problem. I reinstalled it a few times, but reinstallations did't help me. Maybe someone knows the pr...

Casual Listener

Hello! i have a problem. When i want to turn on  spotify app it just pop up on my dock and a few seconds later it desappears. I don't know what is the problem. I reinstalled it a few times, but ...

vytaute33

Casual Listener

884 Views

2 replies

0 likes

  • 884 Views
  • 2 replies
  • 0 likes

How to stop iPhone resetting shuffle.

Couldn't find anything related to this. I shuffle a playlist at work, which is all fine and dandy until I pause it to go for lunch break, which is around 45 mins. When I return to work and go to resume the playlist, spotify has effectively restarted ...

Newbie

Couldn't find anything related to this. I shuffle a playlist at work, which is all fine and dandy until I pause it to go for lunch break, which is around 45 mins. When I return to work and go to resu...

827 Views

0 replies

0 likes

Playlist resets.
  • 827 Views
  • 0 replies
  • 0 likes

Continuous Issues Streaming from iphone to Airplay

I'm having continuous issues streaming Spotify from my iphone to airplay in my house. The song will start, but then within 30 seconds it cuts out. In order to get the music playing again, I have to click on 'play' or skip to the next song. The connec...

Casual Listener

I'm having continuous issues streaming Spotify from my iphone to airplay in my house.  The song will start, but then within 30 seconds it cuts out. In order to get the music playing again, I hav...

1144 Views

0 replies

1 likes

Airplay
iphone
Issues
streaming
  • 1144 Views
  • 0 replies
  • 1 likes

Off line playlist

Hello Since the last version on iOS (0.7.1.23), the app seems to need internet to get playlist list. This has the effect to not be able to listen offline playlist when i have no internet ! This is very annoying. Is a bug of a new feature ? i'm thinki...

Regular

Hello     Since the last version on iOS (0.7.1.23), the app seems to need internet to get playlist list. This has the effect to not be able to listen offline playlist when i have no...

Alan47

Casual Listener

2695 Views

19 replies

5 likes

  • 2695 Views
  • 19 replies
  • 5 likes

I can't use spotify connect on ipad with my premium account.

My iphone can send stream to my B&W zeppelin speaker but Ipad can't. I can see the connect icon on ipad. However it can't see the Zeppelin speaker.

Newbie

My iphone can send stream to my B&W zeppelin speaker but Ipad can't. I can see the connect icon on ipad. However it can't see the Zeppelin speaker.

553 Views

0 replies

0 likes

  • 553 Views
  • 0 replies
  • 0 likes

Solved!! Playlist name highlighted in bold characters?

Hi all,Has anyone a clue why this particular playlist named 'Hello!' is displayed in bold characters and all other playlists are not. From what I am aware, I'm not following this playlist nor is this playlist available offline. Please advice,Im not s...

Newbie

Hi all, Has anyone a clue why this particular playlist named 'Hello!' is displayed in bold characters and all other playlists are not.  From what I am aware, I'm not following this playlist no...

Carina

Community Legend

5318 Views

1 replies

0 likes

  • 5318 Views
  • 1 replies
  • 0 likes

Lost all my music please help!

I lost every play list i follow and have made. The playlists I have made had well over 150 songs a piece! Please help me get them back.-Monthly payment was made-I am signed in to the right accountPlease help!

Casual Listener

I lost every play list i follow and have made. The playlists I have made had well over 150 songs a piece! Please help me get them back. -Monthly payment was made -I am signed in to the right accoun...

Carina

Community Legend

1260 Views

4 replies

0 likes

  • 1260 Views
  • 4 replies
  • 0 likes

ive not been upgraded?!?!

i just upgraded my spotify but it hasn't gone onto premium yet, what do i do, or do i just have to wait? and responses welcome!

Newbie

i just upgraded my spotify but it hasn't gone onto premium yet, what do i do, or do i just have to wait? and responses welcome!

Carina

Community Legend

621 Views

3 replies

0 likes

  • 621 Views
  • 3 replies
  • 0 likes

Iphone App Flow

Dear Spotify, This is the first time I'm writing to you, and I'd have wrote sooner but ya'll don't make it easy to get in contact. Love me, I pay $10 a month for a service I don't think is worth it, but I'm addicted now. Wouldn't you have liked me to...

Casual Listener

Dear Spotify,    This is the first time I'm writing to you, and I'd have wrote sooner but ya'll don't make it easy to get in contact. Love me, I pay $10 a month for a service I don't th...

Carina

Community Legend

673 Views

3 replies

0 likes

  • 673 Views
  • 3 replies
  • 0 likes

Syncing Issue - Laptop to iPhone (Playlists Only)

If I make any changes from my desktop to Playlists, they do not update on the corresponding iPhone playlist. If I add a song though, I can see it immediately on my iPhone. Whats going on with this? iPhone 5s, newest update to iOS

Casual Listener

If I make any changes from my desktop to Playlists, they do not update on the corresponding iPhone playlist. If I add a song though, I can see it immediately on my iPhone. Whats going on with this? ...

jgrasso755

Casual Listener

882 Views

2 replies

0 likes

  • 882 Views
  • 2 replies
  • 0 likes

"Song not synced" message when I try to shuffle anything

I have a free account. Spotify works on my PC but not on my iphone. It's quite frustrating. I cannot stream anything. iphone6, ios8.0.2, spotify 1.8.0.2444 when i press a playlist or radio station i get the message: "song not synced." if i turn on "h...

Regular

I have a free account. Spotify works on my PC but not on my iphone. It's quite frustrating. I cannot stream anything.   iphone6, ios8.0.2, spotify 1.8.0.2444   when i press a playli...

Mikayla_M

Casual Listener

1580 Views

4 replies

1 likes

  • 1580 Views
  • 4 replies
  • 1 likes

Interface problems with iPad 2

Hello everyone. I'm attaching these 3 screenshots where you can clearly see the problem I am refering to. Basically whenever I open the Spotify app, I'm getting this "s-something" instead of the respective graphic. Tried to delete app, restart iPad a...

Visitor

Hello everyone. I'm attaching these 3 screenshots where you can clearly see the problem I am refering to. Basically whenever I open the Spotify app, I'm getting this "s-something" instead of the resp...

427 Views

0 replies

0 likes

  • 427 Views
  • 0 replies
  • 0 likes

Trotz Bezahlung kein Premium-Kunde?!?!

Guten Tag! Nachdem ich ein paar Monate bezahlt habe und den Premium-Account nutzen konnte, musste ich nun feststellen, dass ich nur noch den gratis-Account habe. Woran liegt das? Sie können doch über Paypal abbuchen, was Sie bisher ja auch immer geta...

Casual Listener

Guten Tag!   Nachdem ich ein paar Monate bezahlt habe und den Premium-Account nutzen konnte, musste ich nun feststellen, dass ich nur noch den gratis-Account habe. Woran liegt das? Sie könne...

470 Views

0 replies

0 likes

  • 470 Views
  • 0 replies
  • 0 likes