Premium Not Activating

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Premium Not Activating

Fluffymascot123
Newbie
Hey everyone,
This morning, 10 hours ago, I renewed my spotify premium account
Since then it still appears as a "free account" on my phone
I've restarted the app as well as re downloaded it and logged out
Can anyone help??
Thank you!
1 Reply

MichaelW
Community Legend

Hi there,
Welcome at the Spotify Community!

 

Are your playlists still around?  If not, your account probably got duplicated. 

 

The best thing you can do is to get in touch with Spotify. Please make sure to include the following, to speed it up for a little bit:

  • Last 4 digits of your credit card (if you have paid with that)
  • Your PayPal mail address (if you have paid with PayPal)
  • Your date of birth
  • Your Facebook email address (if you have Facebook)

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Spotify aims to reply within 24 hours. 

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