iOS app shows me as free, web as premium

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iOS app shows me as free, web as premium

chicagogaijin
Newbie
i should be premium, right?
I've signed out and back in. I've uninstalled and reinstalled. Both several times.
How do I fix it?
1 Reply

MichaelW
Community Legend

Hi there,
Welcome at the Spotify Community!

 

Have you followed the steps from the link below to reinstall Spotify? 

https://support.spotify.com/us/learn-more/faq/#!/article/reinstallation-of-spotify

 

If yes, I would suggest you to get in touch with Spotify. 

 

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Spotify aims to reply within 24 hours. 

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