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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30746 Views

40 replies

9 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95474 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293894 Views

60 replies

15 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123810 Views

19 replies

38 likes

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Premium Trial

Hi there I clicked on "Try Spotify Premium for 7 days for free", but I did not meant to. What can I do now to cancel this service? I'm afraid that, after the 7 trial days, I'll have to pay for it. Can anyone help me?

Newbie

Hi there I clicked on "Try Spotify Premium for 7 days for free", but I did not meant to. What can I do now to cancel this service? I'm afraid that, after the 7 trial days, I'll have to pay f...

OviiiOne

Community Legend

326 Views

1 replies

0 likes

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Can't skip tracks using garmin vivosmart.

I have a vivosmart wrist band but I can't seem to control spotify using it. I may require spotify to be the iPhone's default player. Is there anyway to make this work?

Casual Listener

I have a vivosmart wrist band but I can't seem to control spotify using it. I may require spotify to be the iPhone's default player. Is there anyway to make this work?

Hjr91

Casual Listener

8391 Views

2 replies

0 likes

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Problem w/ Saving Songs

I've noticed recently that songs that I just so happen to have on my iTunes will not be saved and available offline through Spotify. For example, I have "All I Want" by ADTR in my iTunes playlist, but when I try to save it through Spotify, it won't g...

Newbie

I've noticed recently that songs that I just so happen to have on my iTunes will not be saved and available offline through Spotify. For example, I have "All I Want" by ADTR in my iTunes playlist, bu...

MattSuda

Spotify Star

359 Views

1 replies

0 likes

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Solved!! Syncing problems

I just bought a new iPhone 64 GB after i sold my 16 GB. So now i have to sync my offline playlist again. But the syncing stops every 2 minutes and i have to restart my spotify app to get it going again. Does anyone have the same issue and know how to...

Casual Listener

I just bought a new iPhone 64 GB after i sold my 16 GB.   So now i have to sync my offline playlist again. But the syncing stops every 2 minutes and i have to restart my spotify app to get i...

MattSuda

Spotify Star

595 Views

2 replies

0 likes

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Solved!! Premium

I bought itunes card and i want spotify premium but i saw in my email that i can have for 3 months premium for only $29 pesos, How can I use my itunes money with that promotion?

Newbie

I bought itunes card and i want spotify premium but i saw in my email that i can have for 3 months premium for only $29 pesos, How can I use my itunes money with that promotion?

MattSuda

Spotify Star

640 Views

2 replies

0 likes

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Perium but no syncing

I have Perium but when I try to sync, the green arrow does't appear,only a white arrow, on every playlist, on over 500 songs. I have an iPhone 5 and is up to date. Help Please!

Newbie

I have Perium but when I try to sync, the green arrow does't appear,only a white arrow, on every playlist, on over 500 songs. I have an iPhone 5 and is up to date. Help Please!

Merik

Community Legend

402 Views

1 replies

0 likes

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Sharing a song in Spotify with non-Facebook users (mobile)

I can't tell from reading on there whether I am doing something wrong or if spotify simply doesn't support but . . . On my iphone 6 (running Ios I am logged into my account through Facebook. I have a friend who is not logged in through Facebook but h...

Visitor

I can't tell from reading on there whether I am doing something wrong or if spotify simply doesn't support but . . . On my iphone 6 (running Ios 😎 I am logged into my account through Facebook. ...

626 Views

0 replies

1 likes

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Solved!! Cancelling subscription...

I signed up for Spotify premium yesterday before realising that it was more expensive to upgrade in-app. I want to make sure I cancel my subscription before paying £12.99 AGAIN but there doesn't seem to be any way to stop it?When I try and report a p...

Casual Listener

I signed up for Spotify premium yesterday before realising that it was more expensive to upgrade in-app. I want to make sure I cancel my subscription before paying £12.99 AGAIN but there doesn't seem...

nataliep87

Casual Listener

732 Views

2 replies

0 likes

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Solved!! Premium user only allowed to shuffle

So I just upgraded to premium today with a card and at first I could select songs but now I can only shuffle. When I try to press the turn off shuffle button in the now playing section, it says upgrade to premium.

Casual Listener

So I just upgraded to premium today with a card and at first I could select songs but now I can only shuffle.  When I try to press the turn off shuffle button in the now playing section, it says...

Freeaccount43

Casual Listener

553 Views

1 replies

0 likes

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Premium not activated

Purchased Spotify premium but account never activated in premium.what's the deal, it's been a week?12122591448

Visitor

Purchased Spotify premium but account never activated in premium.what's the deal, it's been a week? 12122591448

user-removed

Not applicable

335 Views

1 replies

0 likes

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I can only play music on shuffle mode on my iphone

From what I've read, free users can't choose which song to play on their playlists but then, why can I do that on my samsung tablet? I mean, it works perfectly fine on my tablet and I can choose which song I want to listen to. Why doesn't that happen...

Newbie

From what I've read, free users can't choose which song to play on their playlists but then, why can I do that on my samsung tablet? I mean, it works perfectly fine on my tablet and I can choose whic...

Liam

Community Legend

412 Views

1 replies

0 likes

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I am getting an error on a lot of my songs saying Unable to play song on the ipad air app?

I got an iPad Air today and i'm getting an error, unable to play song on a lot of my songs on the app. Has anyone else had problems like this? Is there any fix? All the songs play fine on the desktop version and on my phone. Also i can't see the queu...

Newbie

I got an iPad Air today and i'm getting an error, unable to play song on a lot of my songs on the app. Has anyone else had problems like this? Is there any fix? All the songs play fine on the desktop...

401 Views

0 replies

0 likes

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Solved!! Where do I find which albums I've made available offline? Do I have to look at each album?

I've got a bunch of albums in My Music, and I made two available offline. I remember one, but not the other. I'd like to 'turn off' offline availability for both of these to save some storage space on my iPhone. But do I have to go through all dozens...

Casual Listener

I've got a bunch of albums in My Music, and I made two available offline. I remember one, but not the other. I'd like to 'turn off' offline availability for both of these to save some storage space o...

MattSuda

Spotify Star

1338 Views

3 replies

0 likes

offline music
storage
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I want to Connect without Facebook but don't lose my playlists

I also want to use the same email address as my fb, but when I want to set it up, it obviously said it was in use. Can I set up without fb, using same email address and keep all my playlists etc. If anyone could help, it would be much appreciated as ...

Newbie

I also want to use the same email address as my fb, but when I want to set it up, it obviously said it was in use. Can I set up without fb, using same email address and keep all my playlists etc. If ...

MattSuda

Spotify Star

863 Views

2 replies

0 likes

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Inbox messages : Unable to read messages who do not contain a song

Hi, When receiving a message writen with 100% texto and no song attached, there is no possibility of reading the message on the phone, it just doesn't appear. This is really a shame. I wish Spotify could enable dispaying ALL messages on the inbox fea...

Gig Goer

Hi,    When receiving a message writen with 100% texto and no song attached, there is no possibility of reading the message on the phone, it just doesn't appear. This is really a shame....

508 Views

0 replies

0 likes

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card details need changed

Hi, I am trying to change my card details however its not giving me the option to change my card details?

Newbie

Hi,   I am trying to change my card details however its not giving me the option to change my card details?

Josh

Community Legend

523 Views

1 replies

0 likes

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Playlist on iPod classic won't synchronize

Hi I am new to Spotify. I have a premium account.When I connect the iPod classic to Spotify the new playlist won't synchronize with the iPod. Before I turned the playlist to offline mode as told in the user manual. On the Spotify desktop I can choose...

Newbie

Hi  I am new to Spotify. I have a premium account. When I connect the iPod classic to Spotify the new playlist won't synchronize with the iPod. Before I turned the playlist to offline mode as ...

huge_depression

Newbie

21269 Views

33 replies

3 likes

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Solved!! Will Spotify for iOS be able to take full advantage of my 64 gig iPhone?

Hey Spotify Community, quick question. This past summer I got an old old 64 gig iPod Touch with the intention of storing my whole Spotify library offline on it. To my dismay, the app only synced about 12 gigs of it before it stopped syncing music. I ...

Casual Listener

Hey Spotify Community, quick question.   This past summer I got an old old 64 gig iPod Touch with the intention of storing my whole Spotify library offline on it. To my dismay, the app only ...

MattSuda

Spotify Star

675 Views

1 replies

0 likes

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Solved!! music offline e capacity

hi,but when I create a play list for offline on my iphone consumed memory?thanks so much

Casual Listener

hi, but when I create a play list for offline on my iphone consumed memory? thanks so much              

Liam

Community Legend

720 Views

1 replies

0 likes

  • 720 Views
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  • 0 likes