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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 45121 Views
  • 15 replies
  • 36 likes
  • 45121 Views
  • 15 replies
  • 36 likes

Solved!! Twitter sharing not working

Spotify won't let me share to Twitter on iOS I keep getting an error message that tells me the connection to Twitter failed any one got any ideas??

  • Casual Listener
  • Spotify won't let me share to Twitter on iOS I keep getting an error message that tells me the connection to Twitter failed any one got any ideas??
  • Amarro
  • Community Legend
  • 1638 Views
  • 3 replies
  • 0 likes
  • 1638 Views
  • 3 replies
  • 0 likes

iPhone 6 and bluetooth connection

Hey guys, I recently purchased a new car "Nissan Patrol 2014". When I connect my iPhone 6 with the car's bluetooth it works well. Sound is fine, quality is fine, and the data on the car screen gets updated (Artist name, album, track name). However, a...

  • Casual Listener
  • Hey guys, I recently purchased a new car "Nissan Patrol 2014". When I connect my iPhone 6 with the car's bluetooth it works well. Sound is fine, quality is fine, and the data on the car screen gets u...
  • a_badri
  • Casual Listener
  • 1840 Views
  • 2 replies
  • 0 likes
  • bluetooth
    iOS8
    iphone
  • 1840 Views
  • 2 replies
  • 0 likes

[Bug] New Desktop & iPad Client breaks a pla

The bug I am talking about, which as I know of affects the iOS [from what I know, iPad] and the PC clients would be that if you have subscribed to another persons "Starred Playlist", you cannot view the songs. As, if you click on the playlist, it sho...

  • Roadie
  • The bug I am talking about, which as I know of affects the iOS [from what I know, iPad] and the PC clients would be that if you have subscribed to another persons "Starred Playlist", you cannot view ...
  • StaticPixel
  • Roadie
  • 641 Views
  • 1 replies
  • 0 likes
  • 641 Views
  • 1 replies
  • 0 likes

Sharing without Facebook

Hi Spotify Community, I need some help. I've been a Spotify user for years now, but I do not use Facebook. I play music primarily from my iOS devices (iPhone and iPad), but I've noticed that I can't share songs with my friends on Spotify unless I sen...

  • Casual Listener
  • Hi Spotify Community, I need some help. I've been a Spotify user for years now, but I do not use Facebook. I play music primarily from my iOS devices (iPhone and iPad), but I've noticed that I ca...
  • orangetwelve
  • Casual Listener
  • 758 Views
  • 2 replies
  • 0 likes
  • iOS
    Mobile
    sharing
  • 758 Views
  • 2 replies
  • 0 likes

Draging itunes playlists to spotify - mixes up playlist order!

When I drag my playlist from my itunes to spotify (My Music - New playlist) the entire order of songs is jumbled! I have to go into the playlist in Spotify and drag the songs around to recreate the original playlist. Any way to avoid that issue????

  • Newbie
  • When I drag my playlist from my itunes to spotify (My Music - New playlist) the entire order of songs is jumbled!  I have to go into the playlist in Spotify and drag the songs around to recreate...
  • 421 Views
  • 0 replies
  • 0 likes
  • 421 Views
  • 0 replies
  • 0 likes

Unable To Play Track

Hi all, I've been having an issue with my Spotify app on my iPhone 5. When connecting over 3G it comes up saying 'unable to play track' this happens on saved playlists and on searched songs (I currently don't have any playlists saved offline). It's n...

  • Visitor
  • Hi all,   I've been having an issue with my Spotify app on my iPhone 5. When connecting over 3G it comes up saying 'unable to play track' this happens on saved playlists and on searched song...
  • Sonjim272
  • Newbie
  • 2634 Views
  • 8 replies
  • 0 likes
  • 2634 Views
  • 8 replies
  • 0 likes

album covers

Hi, on my iphone 5s my album covers wont come up when i click on the song, it comes up when its at the bottom but not when i click on it. i know its not such a big problem but it is really annoying me. thanks

  • Casual Listener
  • Hi,    on my iphone 5s my album covers wont come up when i click on the song, it comes up when its at the bottom but not when i click on it. i know its not such a big problem but it is ...
  • tomshale
  • Casual Listener
  • 551 Views
  • 2 replies
  • 0 likes
  • 551 Views
  • 2 replies
  • 0 likes

Playlists not updating between Computer and iPhone 5s running iOS 8.1

The playlist on my phone is not updating whenever I add or remove songs on my PC. I've tried a clean reinstall, I've tried adding songs directly from my mobile device, but none of this has helped. On my computer it says that I have 840 songs, but on ...

  • Casual Listener
  • The playlist on my phone is not updating whenever I add or remove songs on my PC. I've tried a clean reinstall, I've tried adding songs directly from my mobile device, but none of this has helped. ...
  • Vikungen
  • Casual Listener
  • 1608 Views
  • 2 replies
  • 0 likes
  • 1608 Views
  • 2 replies
  • 0 likes

Unable to delete playlist on iphone

iPhone keeps crashing when I try to delete the beard album by the beards. Please fix!!

  • Casual Listener
  • iPhone keeps crashing when I try to delete the beard album by the beards. Please fix!!
  • 377 Views
  • 0 replies
  • 0 likes
  • 377 Views
  • 0 replies
  • 0 likes

Copy Link / SMS Sharing no longer plays specified song

Up until recently (perhaps 6 weeks or so), I had been using the SHARE tools to send links of specific songs via the COPY TRACK LINK function. This generated a short link (for example: http://open.spotify.com/track/5xLfQuX5YAfog2JgPz0dpA) which could ...

  • Casual Listener
  • Up until recently (perhaps 6 weeks or so), I had been using the SHARE tools to send links of specific songs via the COPY TRACK LINK function. This generated a short link (for example:&...
  • andrewlowe
  • Newbie
  • 1244 Views
  • 1 replies
  • 4 likes
  • Bug iPhone
    Bug Sharing
    Bug SMS
  • 1244 Views
  • 1 replies
  • 4 likes

Solved!! Spotify cover art

I have updated to the latest version and since then all of my offline music isn't showing the cover art

  • Newbie
  • I have updated to the latest version and since then all of my offline music isn't showing the cover art
  • Ward__23
  • Newbie
  • 1410 Views
  • 4 replies
  • 1 likes
  • 1410 Views
  • 4 replies
  • 1 likes

How to turn off iOS A2DP

iOS is primative compared with Android. There, you can manage phone and A2DP channels separately. But iOS lumps them together. Which means music starts playing every time I get in the car. My car (Scion) manages two channels separately. However, if I...

  • Roadie
  • iOS is primative compared with Android. There, you can manage phone and A2DP channels separately. But iOS lumps them together. Which means music starts playing every time I get in the car. My car (Sc...
  • 1416 Views
  • 0 replies
  • 0 likes
  • 1416 Views
  • 0 replies
  • 0 likes

Toplist iOS - only 10 available options, where are other countries

Hello, could anyone possibly help me out with my problem: on iOS device, after I go to Browse / toplist - there are only 10 options available? I used to listen to US, Italian and UK toplists and now those are gone. Any tips on that please? Cheers, il...

  • Casual Listener
  • Hello,   could anyone possibly help me out with my problem:   on iOS device, after I go to Browse / toplist - there are only 10 options available? I used to listen to US, Italian an...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

why I can not browse toplists other countries on iOS Spotify client ?

In Desktop app i can browse toplis of any available country. On iOS i can choose one of four countries, but if i choose country different that i'm registered in, then i don't see any playlists at all

  • Casual Listener
  • In Desktop app i can browse toplis of any available country. On iOS i can choose one of four countries, but if i choose country different that i'm registered in, then i  don't see any playlists ...
  • iluv3city
  • Casual Listener
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Shuffle is always on now solved by uninstalling the app and install again

I have premium on my desktop and on my ipad. Everything works on the desktop, but I can not turn the shuffle off on the ipad.I can turn the icon grey without any effect. I have tried to log on and off

  • Casual Listener
  • I have premium on my desktop and on my ipad. Everything works on the desktop, but I can not turn the shuffle off on the ipad. I can turn the icon grey without any effect. I have tried to log on and ...
  • 335 Views
  • 0 replies
  • 0 likes
  • 335 Views
  • 0 replies
  • 0 likes

It works!

Hey the new Spotify update just came out and if you go on your playlist or your library and swipe from the top like you were doing a search on the apple music app. There is a little sign next to the search bar with three lines. Click on that and then...

  • Newbie
  • Hey the new Spotify update just came out and if you go on your playlist or your library and swipe from the top like you were doing a search on the apple music app. There is a little sign next to the ...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

How to free up more iPhone space?

My 16GB iPhone 4S almost runs out of space. What should I do if I don't wanna delete my photos?

  • Newbie
  • My 16GB iPhone 4S almost runs out of space. What should I do if I don't wanna delete my photos?
  • Carina
  • Community Legend
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

Syncing to iPod

I have carefully followed all the instructions to sync my playlists to my iPod but it will not do it - I have done so successfully with my iPad.

  • Casual Listener
  • I have carefully followed all the instructions to sync my playlists to my iPod but it will not do it - I have done so successfully with my iPad.
  • Ffotolady
  • Casual Listener
  • 455 Views
  • 4 replies
  • 0 likes
  • 455 Views
  • 4 replies
  • 0 likes

iOS app crashing often after 1 minute of playing

Hello, my problem started in the last week of September, probably after an update of the iOS app. Whenever I launch the app, it crashes after 1 or 2 minutes letting me listen only to 1 song (90% of cases) or is very slow and laggy (10% of cases). Con...

  • Casual Listener
  • Hello, my problem started in the last week of September, probably after an update of the iOS app.   Whenever I launch the app, it crashes after 1 or 2 minutes letting me listen only t...
  • nwinx
  • Casual Listener
  • 1225 Views
  • 4 replies
  • 0 likes
  • 1225 Views
  • 4 replies
  • 0 likes

"Something went wrong"

Everytime I try to save a song I like on the radio - it won't save and it give me a message "something went wrong!" - happens ALL the time. I am seriously considering quitting my premium spotify. My songs stop and start randomly, I always get "your o...

  • Newbie
  • Everytime I try to save a song I like on the radio - it won't save and it give me a message "something went wrong!" - happens ALL the time.  I am seriously considering quitting my premium spotif...
  • mduncan93
  • Newbie
  • 1053 Views
  • 3 replies
  • 0 likes
  • 1053 Views
  • 3 replies
  • 0 likes