Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Michaelman11

Regular

234882 Views

55 replies

13 likes

  • 234882 Views
  • 55 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

157965 Views

507 replies

108 likes

  • 157965 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108071 Views

19 replies

38 likes

  • 108071 Views
  • 19 replies
  • 38 likes

Local files displayed as synced, won't play

I have local files in my desktop Spotify. Every time I restore/change my phone I have to do a bunch of things to get them transferred to my iOS Spotify. This particular time, Local files show as "Pending" in the desktop app, no activity is going on. ...

Gig Goer

I have local files in my desktop Spotify. Every time I restore/change my phone I have to do a bunch of things to get them transferred to my iOS Spotify.   This particular time, Local files&n...

silencethecrime

Newbie

12562 Views

35 replies

0 likes

Desktop
iOS
Mac
  • 12562 Views
  • 35 replies
  • 0 likes

Best Car Stereo for Spotify? (IOS)

HI there! I need a little advice for best car stereos for Spotify. I'd like to choose songs from the stereo screen (wirelessly) and not from my phone. Is that possible? Are there stereos that will do that? Thank you so much for your help

Newbie

HI there!   I need a little advice for best car stereos for Spotify. I'd like to choose songs from the stereo screen (wirelessly) and not from my phone. Is that possible? Are there stereos t...

603 Views

0 replies

0 likes

  • 603 Views
  • 0 replies
  • 0 likes

Solved!! Where is the equalizer?

I have updated to the new version but still can't find the EQ section/button any ideas?

Regular

I have updated to the new version but still can't find the EQ section/button   any ideas?

munyez33

Regular

1488 Views

2 replies

0 likes

  • 1488 Views
  • 2 replies
  • 0 likes

Spotify Hangs after playing local file in mixed playlist

Hi All, Many searches, many possibilities, nothing relevant, made my own thread: - Spotify Hangs after playing local file and going back to "cloud" file - i.e. no my own file - Artwork changes, timer slidebar is scrolling right, but no sound. - Local...

Roadie

Hi All, Many searches, many possibilities, nothing relevant, made my own thread: - Spotify Hangs after playing local file and going back to "cloud" file - i.e. no my own file - Artwork changes, t...

simonoche

Newbie

940 Views

2 replies

1 likes

  • 940 Views
  • 2 replies
  • 1 likes

Purchased monthly subscription - isn't working

purchased a monthly subscription through iTunes account. Received email receipt of transaction, like one typically would when purchasing anything through iTunes Store, but my account still says "Free". Viewed my account online and it said the same th...

Newbie

purchased a monthly subscription through iTunes account. Received email receipt of transaction, like one typically would when purchasing anything through iTunes Store, but my account still says "Free...

618 Views

0 replies

0 likes

  • 618 Views
  • 0 replies
  • 0 likes

Solved!! AirPlay update / iOS 8 issues

When I minimise the Spotify app on iPhone while its playing music, AppleTV loses connection and the sound fades out. This did not happen before I updated to iOS 8 and the latest ATV software. <br><br>Anyone else having similar problems? A...

Casual Listener

When I minimise the Spotify app on iPhone while its playing music, AppleTV loses connection and the sound fades out. This did not happen before I updated to iOS 8 and the latest ATV software. &am...

tacoe

Casual Listener

37420 Views

60 replies

8 likes

  • 37420 Views
  • 60 replies
  • 8 likes

Divider playlists on iOS

Hello,I've organizied my playlists in folders and split them alphabetical with dividers (using empty - playlists). On my MacBook desktop application the divider playlists are just working fine and helping me a lot, but in the iOS app I only see them ...

Newbie

Hello, I've organizied my playlists in folders and split them alphabetical with dividers (using empty - playlists). On my MacBook desktop application the divider playlists are just working fine ...

690 Views

0 replies

0 likes

-
divider
iOS
iOS 8
  • 690 Views
  • 0 replies
  • 0 likes

Spotify freezes while playing

For month, after one of upgrades Spotify freezes while playing. Skipping to next song resumes. Its on my iphone 5s and my ipod touch 3g also.

Newbie

For month, after one of upgrades Spotify freezes while playing. Skipping to next song resumes. Its on my iphone 5s and my ipod touch 3g also. 

albasharu

Casual Listener

640 Views

1 replies

0 likes

  • 640 Views
  • 1 replies
  • 0 likes

iOS iPad - Spotify crashes when deleting a song from playlist

Spotify crashes when I attempt to delete a song from a playlist. It only happens when I am playing a (different) song from the playlist. If no music is playing, I can delete a song from the playlist with no problem.

Newbie

Spotify crashes when I attempt to delete a song from a playlist. It only happens when I am playing a (different) song from the playlist. If no music is playing, I can delete a song from the playlist ...

jeremygoh

Community Legend

675 Views

1 replies

0 likes

  • 675 Views
  • 1 replies
  • 0 likes

Premium user - i can only use shuffle on my iPhone 5S

I am a premium user and i have only been able to use shuffle on my iPhone 5S for a while now - really anoying! It even says premium in the phone as well. It works fine when i just use it with my Sonos or with my computer etc. How do i fix this?

Newbie

I am a premium user and i have only been able to use shuffle on my iPhone 5S for a while now - really anoying!   It even says premium in the phone as well. It works fine when i just use it w...

335 Views

0 replies

0 likes

  • 335 Views
  • 0 replies
  • 0 likes

Can't 'Like' or 'Dislike' Radio Songs

Over the past couple of weeks I have lost the abiltiy to 'Like' or 'Dislike' songs on the radio On my iPhone 5s. When I attempt to 'Like' or 'Dislike' a song I get a message that says "Something went wrong". However, in troubleshooting I discovered t...

Music Fan

Over the past couple of weeks I have lost the abiltiy to 'Like' or 'Dislike' songs on the radio On my iPhone 5s.  When I attempt to 'Like' or 'Dislike' a song I get a message that says "Som...

Bcressa

Newbie

11246 Views

36 replies

8 likes

  • 11246 Views
  • 36 replies
  • 8 likes

Top lists of other countries are no longer available?

Dear All, One of the key value of Spotify which is advanced than iTune is the top lists of several countries such as UK, US, AU, etc. This shows people in the world wide what is currently hot and popular in another country. However, I didn't see thes...

Casual Listener

Dear All,   One of the key value of Spotify which is advanced than iTune is the top lists of several countries such as UK, US, AU, etc. This shows people in the world wide what is currently ...

418 Views

0 replies

0 likes

  • 418 Views
  • 0 replies
  • 0 likes

Something Went Wrong

On my account that i have on ipod touch every time i like or dislike a song "something went wrong" pops up, i have been enjoying listening to the music for a while now but not using the account as much now due the problem that i just mentionioned. PL...

Newbie

On my account that i have on ipod touch every time i like or dislike a song "something went wrong" pops up, i have been enjoying listening to the music for a while now but not using the account as mu...

neelyjo

Casual Listener

711 Views

1 replies

0 likes

  • 711 Views
  • 1 replies
  • 0 likes

Cover Art gone for Local Files (AGAIN)

This was a problem for a long time through the installment of Spotify 1.0. It was fixed about half a year later, and now it's back again. It is possible it has something to do with the installment of iOS 8, but just wanna inform about the issue... (a...

Visitor

This was a problem for a long time through the installment of Spotify 1.0. It was fixed about half a year later, and now it's back again. It is possible it has something to do with the installment of...

Lorenzo_NGG

Roadie

1204 Views

4 replies

0 likes

  • 1204 Views
  • 4 replies
  • 0 likes

Trouble With Danish language, it's only in english??? Please help to change. I want Danish in Spoti

I updated ny ipad mini 2 to iOS 8. And when i downloaded the Spotify app, it Was in english. I have tryed to set the language To Danish only. But it still keeps in the english, What to do? Please help

Newbie

I updated ny ipad mini 2 to iOS 8. And when i downloaded the Spotify app, it Was in english. I have tryed to set the language To Danish only. But it still keeps in the english, What to do? Please help

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
  • 0 likes

Turning off Shuffle

I have Spotify Premium and I now can't seem to turn off shuffle on my playlist. Can you tell me how this is done? This seems to be an issue in every other release/update or so.

Newbie

I have Spotify Premium and I now can't seem to turn off shuffle on my playlist. Can you tell me how this is done? This seems to be an issue in every other release/update or so. 

394 Views

0 replies

0 likes

  • 394 Views
  • 0 replies
  • 0 likes

Solved!! iOS 8 Support?

Updated to ios 8 today and Spotify crashes every time when trying to open. I have the latest version of Spotify as well. I have also reset my phone on top of deleting and reinstalling the app. Just wanted to put this up to get the issue noticed.

Regular

Updated to ios 8 today and Spotify crashes every time when trying to open. I have the latest version of Spotify as well. I have also reset my phone on top of deleting and reinstalling the app. Just w...

MichaelW

Community Legend

16380 Views

141 replies

17 likes

  • 16380 Views
  • 141 replies
  • 17 likes

Songs from My Library That Do Not Match

Through a series of events stemming from today's iOS 8 update which I won't go into, I was shocked to find that some of my playlists had not been complete in all the time I've had Spotify on my iPhone. Namely, the songs in a playlist that were from m...

Music Fan

Through a series of events stemming from today's iOS 8 update which I won't go into, I was shocked to find that some of my playlists had not been complete in all the time I've had Spotify on my iPhon...

879 Views

0 replies

0 likes

local files sync
playlist sync
  • 879 Views
  • 0 replies
  • 0 likes

no sound

Hello, when i play any song on my i phone thu spotify there is no sound, it sometimes plays a song once then won't play any other, it looks like it is playing but there is no sound..it is nothing to do with the volume as i can play radio stations on ...

Newbie

Hello,    when i play any song on my i phone thu spotify there is no sound, it sometimes plays a song once then won't play any other, it looks like it is playing but there is no sound.....

526 Views

0 replies

1 likes

  • 526 Views
  • 0 replies
  • 1 likes

How can I restrict a search to My Music?

Sometimes I want to find a song that I know is in My Music but I can only remember one or two words from the title (e.g. "love"). If I could restrict my search to, say, Songs within My Music, I could scan the search results and seeing the title would...

Visitor

Sometimes I want to find a song that I know is in My Music but I can only remember one or two words from the title (e.g. "love").  If I could restrict my search to, say, Songs within My Music, I...

383 Views

0 replies

0 likes

  • 383 Views
  • 0 replies
  • 0 likes