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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 74219 Views
  • 16 replies
  • 37 likes
  • 74219 Views
  • 16 replies
  • 37 likes

Iphone 6 PLUS, NO picture display

Hello, I have the latest update from IOS 8.1 on my IPhone 6 PLUS. However; when I play music, there is no picture display instead of a music "note" picture on every song that I play. I think this is a bug or needs to be fixed. The picture of the albu...

  • Newbie
  • Hello, I have the latest update from IOS 8.1 on my IPhone 6 PLUS. However; when I play music, there is no picture display instead of a music "note" picture on every song that I play. I think this is ...
  • Shubsk
  • Newbie
  • 864 Views
  • 2 replies
  • 0 likes
  • 864 Views
  • 2 replies
  • 0 likes

Maps an spotify issue

Hi, when using google maps with spotify, the songs cut out for a couple of seconds, every 10-15 seconds, almost like it is buffering. This happens on iphone maps too. I have premium and am playing the music offline. What could cause this and how can ...

  • Casual Listener
  • Hi, when using google maps with spotify, the songs cut out for a couple of seconds, every 10-15 seconds, almost like it is buffering. This happens on iphone maps too. I have premium and am playing th...
  • Matty1995
  • Casual Listener
  • 630 Views
  • 2 replies
  • 0 likes
  • 630 Views
  • 2 replies
  • 0 likes

Sonos often says "Connection to Spotify was lost"

I use Sonos to access my premium Spoitify account. I have an ATT DSL connection that normaly works at about 2.4 Mb. I have been getting frequent connection to Spotify lost messages with multiple track jumps on restart. I check the bandwidth and while...

  • Visitor
  • I use Sonos to access my premium Spoitify account.  I have an ATT DSL connection that normaly works at about 2.4 Mb. I have been getting frequent connection to Spotify lost messages with  m...
  • Peter__
  • Community Legend
  • 740 Views
  • 1 replies
  • 0 likes
  • 740 Views
  • 1 replies
  • 0 likes

Solved!! Spotify connect controling unknown device not on network

I've been having an issue with Spotify on my iphone the past couple of days, where it says "You are now controling Rob's Iphone". I don't know who that is, and it is doing it no matter where I am (across thee separate wireless networks, including one...

  • Casual Listener
  • I've been having an issue with Spotify on my iphone the past couple of days, where it says "You are now controling Rob's Iphone". I don't know who that is, and it is doing it no matter where I am (ac...
  • a2597
  • Casual Listener
  • 1199 Views
  • 2 replies
  • 0 likes
  • 1199 Views
  • 2 replies
  • 0 likes

Some songs won't play

I installed spotify on my iPhone 6, and after deleting almost all my apps and pictures to have enough space to Get my playlists offline, And finally all my songs synced. But som songes just won't play, doesn't matter if im connected to wi-fi or use m...

  • Casual Listener
  • I installed spotify on my iPhone 6, and after deleting almost all my apps and pictures to have enough space to Get my playlists offline, And finally all my songs synced. But som songes just won't pla...
  • Malinsteph
  • Casual Listener
  • 487 Views
  • 2 replies
  • 0 likes
  • 487 Views
  • 2 replies
  • 0 likes

CUENTA UNLIMITED

HOLA!! Tengo una cuenta unlimited, hasta ahora la he usado en mi PC, pero me he comprado una tablet y no va el unlimited, me salen anuncios. He desistalado el Spotify del PC, y nada ha ocurrido con la tablet, sino teneindo publicidada aunque estoy pa...

  • Newbie
  • HOLA!! Tengo una cuenta unlimited, hasta ahora la he usado en mi PC, pero me he comprado una tablet y no va el unlimited, me salen anuncios. He desistalado el Spotify del PC, y nada ha ocurrido con...
  • Peter__
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Solved!! I have a huge problem!!! PLEASE HELP ME!!!!

I have recently just purchased a iTunes card from the nearest store to renew my account because I am not able to have a credit card. So I went to the iTunes store and redeemed the code to it. I opened spotify to go to my account settings to add the 1...

  • Casual Listener
  • I have recently just purchased a iTunes card from the nearest store to renew my account because I am not able to have a credit card. So I went to the iTunes store and redeemed the code to it. I opene...
  • Spotifyfreak11
  • Casual Listener
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
  • 0 likes

Artists & Albums vanished on iPhone but not on iPad??

I wondere if anyone can help or had the same issue?I was in offline mode on my iPhone and went into online mode to go and add a new song when I noticed I had no albums or artists showing but playlists were still there.I went onto the iPad but they ar...

  • Newbie
  • I wondere if anyone can help or had the same issue? I was in offline mode on my iPhone and went into online mode to go and add a new song when I noticed I had no albums or artists showing but play...
  • RunsMountains
  • Newbie
  • 789 Views
  • 9 replies
  • 0 likes
  • 789 Views
  • 9 replies
  • 0 likes

Solved!! On demand

Why can't I play songs on demand when the screen is smaller than 7 inches on free account

  • Newbie
  • Why can't I play songs on demand when the screen is smaller than 7 inches on free account
  • MattSuda
  • Spotify Star
  • 525 Views
  • 2 replies
  • 0 likes
  • 525 Views
  • 2 replies
  • 0 likes

Solved!! No cover art showing

Hello, I have this problem with my album covers in spotify in offline modus. I already reinstalled the app, but it doesn't fix.. Does anyone have some tips or sugesstions

  • Newbie
  • Hello, I have this problem with my album covers in spotify in offline modus. I already reinstalled the app, but it doesn't fix.. Does anyone have some tips or sugesstions
  • MattSuda
  • Spotify Star
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

iOS 8.1.1 iPhone 5s Music fades out when I switch screens or it goes to sleep

I know this was covered back in 2012 to which the answer was "reinstall the software" I do this and it works fine unti I do something like unplug my headphones. It then reverts back to fading out whenever I move away from the Spotify screen. I have a...

  • Visitor
  • I know this was covered back in 2012 to which the answer was "reinstall the software" I do this and it works fine unti I do something like unplug my headphones. It then reverts back to fading out whe...
  • user-removed
  • Not applicable
  • 1284 Views
  • 3 replies
  • 0 likes
  • 1284 Views
  • 3 replies
  • 0 likes

Solved!! I'm so afraid....

I just got a new 64 GB ipod 5th generation, and just got spotify premium'I want to sync my Spotify playlists to my IPod so I can listen offline,is it true that when I sync for the first time Spotify will erase all my Itunes songs that I have on my IM...

  • Casual Listener
  • I just got a new 64 GB ipod 5th generation, and just got spotify premium'I want to sync my Spotify playlists to my IPod so I can listen offline,is it true that when I sync for the first time Spotify ...
  • MattSuda
  • Spotify Star
  • 1460 Views
  • 1 replies
  • 0 likes
  • 1460 Views
  • 1 replies
  • 0 likes

Solved!! Local tracks sync but won't play on iPhone 6 :-( Why?

Hello. I just got my iPhone 6 today (it runs IOS 8.02). Spotify plays the songs in my playlist fine, as long as they derive from the Spotify catalogue. However, the songs in my playlists, that are synced from my local music collection (and managed vi...

  • Regular
  • Hello.   I just got my iPhone 6 today (it runs IOS 8.02). Spotify plays the songs in my playlist fine, as long as they derive from the Spotify catalogue. However, the songs in my pl...
  • DanG1580
  • Casual Listener
  • 4927 Views
  • 4 replies
  • 1 likes
  • 4927 Views
  • 4 replies
  • 1 likes

New iPhone issues

I just got a new iphone 6 and had an icloud backup restored onto it. When i first started up spotify on it, it started downloading all the offline playlists that I have, which was cool. A lot of these playlists ended up having offline tracks that I h...

  • Casual Listener
  • I just got a new iphone 6 and had an icloud backup restored onto it. When i first started up spotify on it, it started downloading all the offline playlists that I have, which was cool. A lot of thes...
  • wheli1539
  • Casual Listener
  • 759 Views
  • 2 replies
  • 0 likes
  • 759 Views
  • 2 replies
  • 0 likes

Playlist not working.

I press "Hip-Hop" and nothing loads at all. Just says "an error occurred"

  • Newbie
  • I press "Hip-Hop" and nothing loads at all. Just says "an error occurred"
  • OviiiOne
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

help appreciated

Hello, I have a 80GB IPOD model A1136. I have dowloaded spotify on my mac, but when I try and sync my playlists it adds the name of the playlist on my ipod but does not download my (offline) songs to the ipod? Can anybody help please? Thanks Sanjiv

  • Casual Listener
  • Hello, I have a 80GB IPOD model A1136. I have dowloaded spotify on my mac, but when I try and sync my playlists it adds the name of the playlist on my ipod but does not download my (offline) songs to...
  • Amarro
  • Community Legend
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes

How to stop Spotify from automatically syncing with my iPod

Hey there, my quick search didn't get me anywhere and I apologize if the topic is already being discussed somewhere else. It's entirely possible that I didn't use the perfect keywords. I own an iPod Nano which I sync with iTunes and I'm using Spotify...

  • Newbie
  • Hey there,   my quick search didn't get me anywhere and I apologize if the topic is already being discussed somewhere else. It's entirely possible that I didn't use the perfect keywords. &...
  • milakraichete
  • Newbie
  • 1348 Views
  • 1 replies
  • 1 likes
  • 1348 Views
  • 1 replies
  • 1 likes

I can't find the PREMIUM button for the 2.0 version for IOS

My subscription got expired yesterday and I updated my app. When I log in to my account again to extend my subscription, I can't find any PREMIUM button like in the previous update (version 1.9).

  • Newbie
  • My subscription got expired yesterday and I updated my app. When I log in to my account again to extend my subscription, I can't find any PREMIUM button like in the previous update (version 1.9).
  • MichaelW
  • Community Legend
  • 1257 Views
  • 1 replies
  • 0 likes
  • 1257 Views
  • 1 replies
  • 0 likes

Solved!! Offline Mode - Disk Space

I was wondering, whenever I make an album or a song available on Offline mode, will it take up disk space on my phone? And if so, approximately how much space does an average song take up? Thanks.

  • Newbie
  • I was wondering, whenever I make an album or a song available on Offline mode, will it take up disk space on my phone? And if so, approximately how much space does an average song take up?   ...
  • MattSuda
  • Spotify Star
  • 2505 Views
  • 1 replies
  • 0 likes
  • 2505 Views
  • 1 replies
  • 0 likes

Solved!! sync local files from ipod

Hi, I've tried syncing the local files on my laptop to spotify. However it keeps copying double the number of files. I think this is because, for some reason, my itunes purchases are being saved in two locations on my computer, its possible something...

  • Community Legend
  • Hi,   I've tried syncing the local files on my laptop to spotify. However it keeps copying double the number of files. I think this is because, for some reason, my itunes purchases are being...
  • Peter__
  • Community Legend
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes