Premium not activating

[Maidym1]

Hi. I upgraded to spotify premium and it said it was activated but its not i am still on free. I have tried logging off and back on but no joy and the premium option is not showing in the account section it just shows free. I upgraded one month then again a couple of weeks ago but its not activating even though it said it had. Please help thank you

[MattSuda]

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.