Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Free
Country
Australia
Device
iPhone 6
Operating System
iOS 12.4.7
My Question or Issue
This problem started around last month, I was listening to Spotify through my AirPods trying to sleep when I noticed annoyingly that my sound kept cutting out, the song kept playing but the sounds dropped in and out in a fast rate. I have tried re installing the app multiple times, and restarted my phone and made sure it had its updates up to date, I've even tried making my phone forget my AirPods and connecting them again and nothing has worked. It is starting to get on my nerves because no other device is affected just this one. Please help me I don't know what to do anymore at this point.
Solved! Go to Solution.
Hey @STAY_Graceful, thanks for reaching out to the Community!
Let's take a look.
It seems like you have an iPhone 6 running iOS 12.4.7 based on what you said on your original post correct?
Also, what version of AirPods do you have (AirPods (1st gen), AirPods (2nd gen), AirPods Pro)?
And does this happen when you're listening on a different app (YouTube for example) using the AirPods?
Keep me posted!
So my airpods are 1st gen, and after experimentation my airpods do drop out on other apps such as youtube and instagram, but not nearly as fast as the rate it does on spotify.
Hey @STAY_Graceful,
Thanks for the details.
I've checked on Apple's support site to make sure that the AirPods you have are compatible with your iPhone 6, and it seems like it is.
Let's try disconnecting the AirPods on your iPhone by going to Settings > Bluetooth and tap the "i" icon next to your AirPods > Tap Forget This Device, and tap again to confirm.
Once you do that, restart the iPhone. After you have restarted it, go ahead and connect your AirPods again following these steps.
If the issue persists, let me know if this happens only with those AirPods, and let me know if this happens when you use the built-in speakers in your device to listen to songs or if it happens using any other headphones. Also, make sure that your iPhone is up to date. You can make sure by going to Settings > General > Software Update.
Let me know how this goes!
Hi, @Billy-J
thank you for your help so far but we have yet to reach a solution. I made my phone forget my airpods then restarted it and when i went to connect them again the prompt did not appear in my home screen so i had to connect them through settings. I tested it after the re-conection with no avail. I can confirm that my phone speakers produce music clearly but when it was paired with my mum's galaxy buds the same problem arose. I am starting to think that it may be just my phone and that's kinda annoying.
Hey @STAY_Graceful,
Thanks for trying those steps and I appreciate you trying this out on a different device.
Since this is happening with other apps, and it happens with different earphones as well, then I'd recommend getting in touch with Apple Support. You can get in touch with them here.
If you want, you can reply here and let me know what the outcome is, but Apple should be able to take it from here.
I hope everything gets back on track soon!
Have a great day ahead 🙂
the app is just bad that’s why it’s a year later and my brand new iPhone 12 and new AirPods disconnect all the time. I dont know what they did but it doesn’t even stay consistently to my car it’s honestly beyond tedious the issue is family wide. If they is an actual solution I’d love to hear it.
Hi @john_mk,
Thank you for posting on the Community.
To start, please let us know if you've tried the steps shared by @Billy-J
Also, is this issue happening only with Spotify, or other apps as well?
Lastly, try disabling the automatic ear detection feature, to test whether your AirPods work better without it:
Let us know how it goes!
Hey @STAY_Graceful,
You're welcome! I'm happy to hear everything is good to go. If you need help in the future, you can always start a new topic and the Community will be happy to help.
Have a great day!
I have this issue and disabled the ear detection. I've also made a topic about it too. Please help
Thank you for reaching out to the Community and welcome.
To keep investigating your case, could you confirm the troubleshooting steps you've done so far? This will prevent repeating processes that you may already did.
Also, would you mind including the OS version and Spotify version you're currently running on your device in your next response?
We'll be on the lookout.
mine do it too but i have the newest phone and 2nd gen airpods
After trying several solutions, I finally found the answer to why do my AirPods keep disconnecting (techfold .co/ airpods-keep-disconnecting-guide/ ) in this helpful article. Highly recommend checking it out!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…