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Premium
Canada
iPhone 7
iOS 13.3.1
I can play one song I choose, but then any song after that is by Kelly Clarkson. This happens when I’m in one of my playlists or picking random songs. If it hit “next” I get more Kelly Clarkson. If I hit “back” I get to other songs on my playlist. It’s like my Spotify is trolling me! Please help!
Solved! Go to Solution.
Hey @amywoods, thanks for reaching out to the Community!
Could you try a clean reinstall of the Spotify app following these steps?
Also, based on your first post - seems like you have an iPhone 7 running iOS 13.3.1. There is a software update available for your iPhone, and you can update it by going to Settings > General > Software Update.
If you're still having trouble even after the reinstall and software update - send me a video recording of what happens after you play the first song. Make sure to hide sensitive info when posting to the Community.
Let me know how this goes!
Hey @amywoods, thanks for reaching out to the Community!
Could you try a clean reinstall of the Spotify app following these steps?
Also, based on your first post - seems like you have an iPhone 7 running iOS 13.3.1. There is a software update available for your iPhone, and you can update it by going to Settings > General > Software Update.
If you're still having trouble even after the reinstall and software update - send me a video recording of what happens after you play the first song. Make sure to hide sensitive info when posting to the Community.
Let me know how this goes!
Thank you so much for offering to help! I deleted and reinstalled the app, and also updated my iOs and the issue is resolved.
Hi @amywoods,
Perfect! You're welcome, I'm here to help.
If you need anything in the future, feel free to start a topic and the Community will be here to help.
Have a fantastic day!
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