Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
45121 Views
45 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
111537 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Regular
440432 Views
131 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Regular
302928 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I have a premium account in Belgium and is having an issue with Spotify playing an unwanted song in iOS. It is not only starts playing when I start listening after a break, but it even interferes with songs I am listening, end even (!) starts on its ...
I have a premium account in Belgium and is having an issue with Spotify playing an unwanted song in iOS. It is not only starts playing when I start listening after a break, but it even interferes wit...
Casual Listener
3047 Views
5 replies
0 likes
PlanFree/PremiumCountryIndonesiaDeviceiPhone 11Operating SystemIOS 13 My Question or IssueThis morning i can play this song, but when i clear up my search list on the search button, suddenly the songs also missing and spotify notification told me tha...
Plan Free/Premium Country Indonesia Device iPhone 11 Operating System IOS 13 My Question or Issue This morning i can play this song, but when i clear up my search list on the search ...
Music Fan
1478 Views
1 replies
0 likes
PlanPremiumDeviceiPhone 10s MaxOperating SystemiOS My Question or IssueHello! I am having an issue where I will be listening to an album and a song will just randomly have no sound. The song will still be playing and will play all the way through jus...
Plan Premium Device iPhone 10s Max Operating System iOS My Question or Issue Hello! I am having an issue where I will be listening to an album and a song will just randomly...
Music Fan
2009 Views
1 replies
0 likes
Hi, warum kann man einige Songs nicht abspielen, obwohl man sieht, dass es sie auf Spotify gibt? Ist das Landesabhängig? Wollte zum Beispiel "Palm trees" von "Flatbush zombies" hören, fand es aber nur in einer Playlist, wo ich es nicht abspielen kann...
Hi, warum kann man einige Songs nicht abspielen, obwohl man sieht, dass es sie auf Spotify gibt? Ist das Landesabhängig? Wollte zum Beispiel "Palm trees" von "Flatbush zombies" hören, fand es aber nu...
Visitor
30863 Views
2 replies
0 likes
PlanPremiumCountryGBDeviceiPhone 8, iOS 13 My Question or IssueMy playlist disappeared after I signed up to 3 mth Spotify premium trial. I was logged into my account when I signed up as did not use FB other login. How can I please retrieve my playlis...
Plan Premium Country GB Device iPhone 8, iOS 13 My Question or Issue My playlist disappeared after I signed up to 3 mth Spotify premium trial. I was logged into my account when I signe...
Spotify Star
730 Views
1 replies
0 likes
PlanPremiumCountry Singapore DeviceiPhone 7Operating System My Question or IssueWhy does Spotify stream music even though it is downloaded locally on my phone? I am overseas and Spotify has been streaming using 7GB of data in one week for Music that ...
Plan Premium Country Singapore Device iPhone 7 Operating System My Question or Issue Why does Spotify stream music even though it is downloaded locally on my phone? I a...
Regular
2955 Views
4 replies
0 likes
PlanPremiumCountryCanadaDeviceIphoneXOperating SystemLatest IOS My Question or IssueI have my primary playlist downloaded so when not on internet I can still play it in the car. Just recently when going out I cant access the playlist and it shows it ...
Plan Premium Country Canada Device IphoneX Operating System Latest IOS My Question or Issue I have my primary playlist downloaded so when not on internet I can still play it in the c...
Spotify Legend
693 Views
1 replies
0 likes
PlanPremium DeviceiPhone 10Operating SystemWindows 10 My Question or IssueSeems like the album cover and the player are not loading on m iPhone, i can only skip songs from the preview mode on my phone. when i open the player that supposed to show the...
Plan Premium Device iPhone 10 Operating System Windows 10 My Question or Issue Seems like the album cover and the player are not loading on m iPhone, i can only...
Spotify Legend
703 Views
1 replies
0 likes
PlanPremiumDeviceiPhone 6Operating SystemiOS 12 My Question or IssueHello, it’s been a few days that my music pauses by itself while I’m listening to it. I’ve already tried to uninstall and reinstall the app, and I thought the problem was solved, but...
Plan Premium Device iPhone 6 Operating System iOS 12 My Question or Issue Hello, it’s been a few days that my music pauses by itself while I’m listening to it. I’ve already tried to un...
Casual Listener
1127 Views
4 replies
0 likes
PlanPremiumCountryCzech Republic Operating System(iOS 10, iPhone 7 My Question or IssueMy Spotify won’t play or even start playing downloaded songs. It puts it on, and gets stuck. I have a premium plan and unless I’m connected to the WiFi, it won’t p...
Plan Premium Country Czech Republic Operating System (iOS 10, iPhone 7 My Question or Issue My Spotify won’t play or even start playing downloaded songs. It puts i...
Spotify Legend
9744 Views
1 replies
2 likes
The local files I have downloaded on my laptop work on the laptop, but not on any other device. I have read other topics so I have tried many fixes, but none of them have worked. I have tried disabling firewall, putting internet on private, uninstall...
The local files I have downloaded on my laptop work on the laptop, but not on any other device. I have read other topics so I have tried many fixes, but none of them have worked. I have tried disabli...
Spotify Legend
1797 Views
1 replies
0 likes
PlanPremiumCountryEnglandDeviceiPhone XS Max Operating SystemXbox My Question or Issue When disconnecting from the Xbox on my phone the volume stays at 100%. But when on pc or other devices it goes back to normal
Plan Premium Country England Device iPhone XS Max Operating System Xbox My Question or Issue When disconnecting from the Xbox on my phone the volume stays at 100%. But wh...
470 Views
0 replies
0 likes
PlanPremiumCountryItalyDeviceiPhone 7 My Question or IssueUsing Carplay I notice that under Library --> Albums or Library --> Artists items are sorted only by alphabetical order despite how they are displayed/sorted on my iphone. Strangely that doesn...
Plan Premium Country Italy Device iPhone 7 My Question or Issue Using Carplay I notice that under Library --> Albums or Library --> Artists items are sorted only by alphabetical ...
Casual Listener
1599 Views
3 replies
3 likes
PlanPremiumCountryUSAPhone: iPhone 6sOperating SystemiOS My Question or Issue Over the past couple weeks I have been unable to find some artists when I search for them in the artists section of my library. This is frustrating because since you update...
Plan Premium Country USA Phone: iPhone 6s Operating System iOS My Question or Issue Over the past couple weeks I have been unable to find some artists when I search for them i...
Spotify Legend
716 Views
2 replies
0 likes
PlanPremiumCountryUK DeviceiPhone SE, iPad 2019Operating SystemiOS 13.5 My Question or IssueFor the last 24 hours, whenever I try to connect to a device, it just shows “Connecting” for several minutes then reverts to “Devices Available” without ever ...
Plan Premium Country UK Device iPhone SE, iPad 2019 Operating System iOS 13.5 My Question or Issue For the last 24 hours, whenever I try to connect to a device, it just shows...
Regular
1879 Views
2 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceiPhone 6sOperating SystemiOS 10 My Question or IssueI pay for the premium service, and listen to music daily. Most of the time I have data, however when I do not I have to deal with Spotify more or less giving a ...
Plan Premium Country United Kingdom Device iPhone 6s Operating System iOS 10 My Question or Issue I pay for the premium service, and listen to music daily. Most of the time I have da...
Casual Listener
4115 Views
3 replies
0 likes
Does anyone know how to merge 2 playlists together on an iphone?
Does anyone know how to merge 2 playlists together on an iphone?
Regular
9178 Views
2 replies
1 likes
Whenever I use the shuffle feature on any device (iphone, ipad, macbook) it will keep playing certain songs from a large (700+) playlist over and over and there are other songs in there that I forgot I had because shuffle literally never plays them. ...
Whenever I use the shuffle feature on any device (iphone, ipad, macbook) it will keep playing certain songs from a large (700+) playlist over and over and there are other songs in there that I forgot...
Spotify Legend
826 Views
1 replies
0 likes
PlanPremiumCountryUnited States Device(iPhone 11 Pro Max, iPad Pro 2018)Operating System(iOS 13.5) My Question or IssueWhen pausing Spotify, is does not always resume playback when trying to unpause. Whether I pause music using my AirPods or the cont...
Plan Premium Country United States Device (iPhone 11 Pro Max, iPad Pro 2018) Operating System (iOS 13.5) My Question or Issue When pausing Spotify, is does not always...
Spotify Legend
1856 Views
3 replies
0 likes
Plan: PremiumCountry: USADevice: iPhone 11 Pro MaxOperating System: iOS 13.4.1 My Question or Issue:I cannot get the Echo devices and groups in my home to show up in my Spotify Connect list of devices.The other person in my home is signed in to the A...
Plan: Premium Country: USA Device: iPhone 11 Pro Max Operating System: iOS 13.4.1 My Question or Issue: I cannot get the Echo devices and groups in my home to show up in my Spo...
Casual Listener
4151 Views
2 replies
0 likes
