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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49937 Views
  • 15 replies
  • 36 likes
  • 49937 Views
  • 15 replies
  • 36 likes

Syncing to iPod classic

I have a Spotify premium account and want to sync my Spotify music to a iPod classic.the iPod is fully functional and recognised in iTunes but doesn’t show up in Spotify.ive disabled windows firewall and have run Spotify as an administrator but have ...

  • Casual Listener
  • I have a Spotify premium account and want to sync my Spotify music to a iPod classic. the iPod is fully functional and recognised in iTunes but doesn’t show up in Spotify. ive disabled windows fire...
  • Nickhill1
  • Casual Listener
  • 1097 Views
  • 3 replies
  • 0 likes
  • 1097 Views
  • 3 replies
  • 0 likes

The playlist doesn’t disappear after I deleted it.

PlanPremiumCountryThailandDeviceiPhone11Operating SystemiOS 13.3.1 My Question or IssueI got a problem when I was trying to delete one of my own created playlist, but it somehow didn’t disappear from my home tap. I tried to delete it many times but i...

  • Visitor
  • Plan Premium Country Thailand Device iPhone11 Operating System iOS 13.3.1   My Question or Issue I got a problem when I was trying to delete one of my own created playlist, but it some...
  • OneByBoo
  • Roadie
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

Error: 127

iPhone 7-premium account My Question or Issue My account is linking up with someone else's!!!! Giving me the error number 127. Please help!!

  • Newbie
  • iPhone 7-premium account   My Question or Issue   My account is linking up with someone else's!!!! Giving me the error number 127. Please help!!
  • wii99
  • Newbie
  • 10255 Views
  • 2 replies
  • 0 likes
  • 10255 Views
  • 2 replies
  • 0 likes

Solved!! Oops! Sorry, we couldn't share to Instagram Stories, try again later.

PlanPremiumCountryChile DeviceiPhone XSOperating SystemiOS 13.1 I can't share the music in my instagram stories, I tried reinstalling both apps and the problem continue. When I try to share the music appears a message saying "Oops! Sorry, we couldn't...

  • Visitor
  • Plan Premium Country Chile   Device iPhone XS Operating System iOS 13.1   I can't share the music in my instagram stories, I tried reinstalling both apps and the problem continue....
  • RahulK
  • Newbie
  • 11979 Views
  • 10 replies
  • 20 likes
  • 11979 Views
  • 10 replies
  • 20 likes

Solved!! Removing songs from playlists

iPhone 8. Mobile app. Premium. My Question or IssueIf I hear a song on a playlist I created, and I want to remove it without having to scroll through my entire playlist to locate it, how do I that? It’s playing in my que, how do I remove it? Again, i...

  • Music Fan
  • iPhone 8. Mobile app. Premium.   My Question or Issue If I hear a song on a playlist I created, and I want to remove it without having to scroll through my entire playlist to locate it, how d...
  • ixoye71
  • Visitor
  • 4808 Views
  • 3 replies
  • 0 likes
  • 4808 Views
  • 3 replies
  • 0 likes

Sonos speakers not showing on device list

PremiumUSAiPhone 10 - 13.2.3 This issue has been going on for months. I cannot connect to Sonos using my Spotify app. I have no problem playing Spotify And other music services using the Sonos app. I have tried everything including the full steps tod...

  • Casual Listener
  • Premium USA iPhone 10 - 13.2.3   This issue has been going on for months. I cannot connect to Sonos using my Spotify app. I have no problem playing Spotify And other music services using the...
  • Wayned41
  • Casual Listener
  • 2168 Views
  • 3 replies
  • 1 likes
  • iphone
  • 2168 Views
  • 3 replies
  • 1 likes

Specific Local Files Songs not Appearing

I'm here because recently my local files songs have not been appearing on my phone after I add them, I haven't changed anything to my knowledge and just need to know why the haven't been appearing

  • Visitor
  • I'm here because recently my local files songs have not been appearing on my phone after I add them, I haven't changed anything to my knowledge and just need to know why the haven't been appearing
  • 355 Views
  • 0 replies
  • 0 likes
  • 355 Views
  • 0 replies
  • 0 likes

Local Files Grayed Out on iPhone

I have been using Spotify for 6 years and I have never been more outraged. I recently got a new phone and my local files had disappeared from my playlists. I have followed every tutorial and guide explaining how to get them back for the last 3 hours ...

  • Casual Listener
  • I have been using Spotify for 6 years and I have never been more outraged. I recently got a new phone and my local files had disappeared from my playlists. I have followed every tutorial and guide ex...
  • dub69
  • Regular
  • 2072 Views
  • 5 replies
  • 0 likes
  • 2072 Views
  • 5 replies
  • 0 likes

Hiding songs

i have an I phone 6s plus, I am trying to hide songs and it won’t let me. When I had the 7 day free version it let me but now that I have premium it all the sudden won’t let me, it will not show any icon for doing so. Can someone help me?

  • Visitor
  •   i have an I phone 6s plus, I am trying to hide songs and it won’t let me. When I had the 7 day free version it let me but now that I have premium it all the sudden won’t let me, it will not s...
  • Emilia_8
  • Community Legend
  • 729 Views
  • 1 replies
  • 1 likes
  • 729 Views
  • 1 replies
  • 1 likes

Problem with Family Premium and iphone 4

PlanFamily PremiumCountrySwitzerlandDeviceiPhone 4Operating SystemiOS7 My Question or Issuewe have a Family premium account. I manage the account from my Laptop.Successfully, we have integrated my wife on a iPhone 6.I want to integrate also my son wi...

  • Casual Listener
  • Plan Family Premium Country Switzerland Device iPhone 4 Operating System iOS7   My Question or Issue we have a Family premium account. I manage the account from my Laptop. Successfull...
  • Emilia_8
  • Community Legend
  • 750 Views
  • 3 replies
  • 0 likes
  • 750 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify stopped working properly with Chromecast

PlanPremiumCountryUnited Kingdom DeviceiPhone 7Operating SystemiOS 12.4.1 My Question or IssueI have been using Spotify Premium for more than a year on my iPhone, my wife's Android phone, my iPad mini, and my Windows PC, all on the same Premium accou...

  • Regular
  • Plan Premium Country United Kingdom   Device iPhone 7 Operating System iOS 12.4.1   My Question or Issue I have been using Spotify Premium for more than a year on my iPhone, my w...
  • Xenia
  • Moderator
  • 9712 Views
  • 19 replies
  • 6 likes
  • 9712 Views
  • 19 replies
  • 6 likes

Songs will not play past a couple seconds when app is in the background or if phone is off.

PlanFreeCountryUSOperating SystemiPhone 6My Question or IssueSo, this has been going on for a while. I will play a song and leave my phone off while I do other things but maybe a minute or less after play, the app shuts down. I have cleared my backgr...

  • Visitor
  • Plan Free Country US Operating System iPhone 6 My Question or Issue So, this has been going on for a while. I will play a song and leave my phone off while I do other things but maybe a minute...
  • 367 Views
  • 0 replies
  • 1 likes
  • 367 Views
  • 0 replies
  • 1 likes

Downloaded songs not appearing

PlanPremiumCountryDenmarkDeviceiPhone 8SOperating SystemiOs 13.3.1 My Question or IssueSo I downloaded some songs from youtube, and put them in a playlist and everything works as it should. I can see the songs, hear the songs do whatever with the son...

  • Casual Listener
  • Plan Premium Country Denmark Device iPhone 8S Operating System iOs 13.3.1   My Question or Issue So I downloaded some songs from youtube, and put them in a playlist and everything work...
  • Zpaghetti
  • Casual Listener
  • 501 Views
  • 2 replies
  • 0 likes
  • Song not appearing
  • 501 Views
  • 2 replies
  • 0 likes

Superuser Contribution Ho un problema non riesco a cambiare paese sono in svizzera per mesi ho acquistato qua una carta pre

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Audio Plays After Bluetooth disconnects

PlanPremiumCountryUSA Device(iPhone X Max, iPhone 11 Pro Max)Operating System(iOS 13) Spotify Version8.5.23 My Question or IssueIf I'm playing any audio with Spotify and I disconnect a bluetooh device without first pausing the audio, it will play for...

  • Newbie
  • Plan Premium Country USA    Device (iPhone X Max, iPhone 11 Pro Max) Operating System (iOS 13)   Spotify Version 8.5.23   My Question or Issue If I'm playing any aud...
  • markk92
  • Newbie
  • 1222 Views
  • 1 replies
  • 2 likes
  • 1222 Views
  • 1 replies
  • 2 likes

Why can’t I fully listen to a album or playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery time I play a album or playlist it starts playing endless suggested songs. This usually...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Every t...
  • XxxBatmanxxX
  • Casual Listener
  • 34606 Views
  • 4 replies
  • 1 likes
  • 34606 Views
  • 4 replies
  • 1 likes

Someone used my spotify account last night. but their device didnt show up. i didnt know who it was

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Community Legend
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Connecting

PlanFree/PremiumCountryIndiaDeviceiPhone SEOperating SystemiOS 13.3 My Question or IssueInternet is working for all other apps. Even movie streaming is happening in Netflix but Spotify keep showing connecting since morning.

  • Visitor
  • Plan Free/Premium Country India Device iPhone SE Operating System iOS 13.3   My Question or Issue Internet is working for all other apps. Even movie streaming is happening in Netflix b...
  • Loxer
  • Community Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline albums does not work

PlanPremiumCountryCzech RepublicDeviceiPhone XOperating SystemiOS 13.3.1 My Question or IssueHello, albums that downloaded for offline mode on my iPhone X don't work. I get only the loading screen but nothing else. I've seen this topic in here before...

  • Casual Listener
  • Plan Premium Country Czech Republic Device iPhone X Operating System iOS 13.3.1   My Question or Issue Hello, albums that downloaded for offline mode on my iPhone X don't work. I get o...
  • swansongforyou
  • Regular
  • 495 Views
  • 3 replies
  • 0 likes
  • 495 Views
  • 3 replies
  • 0 likes