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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35772 Views
  • 15 replies
  • 36 likes
  • 35772 Views
  • 15 replies
  • 36 likes

Superuser Contribution app keeps crashing for no reason

PlanPremiumCountrySingapore Deviceiphone 11 Operating Systemios 13 My Question or IssueRecently my spotify app has been crashing repeatedly. When i enter the app it takes abnormally long to load and doesnt even make it to the home page before crashin...

  • Visitor
  • Plan Premium Country Singapore   Device iphone 11  Operating System ios 13   My Question or Issue Recently my spotify app has been crashing repeatedly. When i enter the app ...
  • Mario
  • Spotify Legend
  • 788 Views
  • 1 replies
  • 0 likes
  • technical
    Troubleshooting
  • 788 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs quit after a few seconds

PlanFreeCanadaIphone 6Operating SystemiOS 13.3.1 My Question or IssueAfter quitting Premium my iPhone won't play full songs in succession, just on shuffle. If I try to play the playlist from beginning to end, it only plays one song and cuts it off af...

  • Regular
  • Plan Free Canada Iphone 6 Operating System iOS 13.3.1   My Question or Issue After quitting Premium my iPhone won't play full songs in succession, just on shuffle. If I try to play the p...
  • Mario
  • Spotify Legend
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Reverse order issue in Mercedes

When I play Spotify through my iPhone in the car it quite often decides to go through the playlist in the reverse order that has been playing outside of the car. This means I hear all the most recent songs again in reverse order... very annoying! I'm...

  • Regular
  • When I play Spotify  through my iPhone in the car it quite often decides to go through the playlist in the reverse order that has been playing outside of the car. This means I hear all the most ...
  • nhogendoorn
  • Casual Listener
  • 877 Views
  • 3 replies
  • 1 likes
  • Mercedes
    Reverse Order
    Reverse playlist
  • 877 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify no descarga

Spotify no descarga música en mi Ipod 5. Descargó correctamente muchos discos y lugo se detuvo, cuando pongo a descargar una lista comienza y se detiene. Hay listas donde tengo algunas canciones descargadas y otras no. Tengo suficiente espacio para s...

  • Regular
  • Spotify no descarga música en mi Ipod 5. Descargó correctamente muchos discos y lugo se detuvo, cuando pongo a descargar una lista comienza y se detiene. Hay listas donde tengo algunas canciones desc...
  • Ivan
  • Spotify Legend
  • 1699 Views
  • 3 replies
  • 0 likes
  • 1699 Views
  • 3 replies
  • 0 likes

iOS Playing next song when connected to car does not work

PlanPremiumCountryPoland DeviceiPhone XSOperating SystemiOS 13.3.1 My Question or IssueWhen I have my phone connected to car via lighting cable moving to next song using car button does not work.It worked well few weeks ago.I click on next song on ca...

  • Visitor
  • Plan Premium Country Poland   Device iPhone XS Operating System iOS 13.3.1   My Question or Issue When I have my phone connected to car via lighting cable moving to next song usi...
  • 493 Views
  • 0 replies
  • 0 likes
  • 493 Views
  • 0 replies
  • 0 likes

Unable to filter / sort playlist in Carplay

PlanPremiumCountryUKDevice(iPhone 11 Pro Max, Apple Carplay)Operating System(iOS 13.3) My Question or IssueWhen I'm using carplay, I click on to my playlists and I normally like to filter by recently added, I don't have the option to do this on carpl...

  • Casual Listener
  • Plan Premium Country UK Device (iPhone 11 Pro Max, Apple Carplay) Operating System (iOS 13.3)   My Question or Issue When I'm using carplay, I click on to my playlists and I normally l...
  • 488 Views
  • 0 replies
  • 0 likes
  • 488 Views
  • 0 replies
  • 0 likes

Issue changing / skipping track in VW Composition Media System

Anyone else having this issue? iPhone 6, latest iOS. Plugged into USB port of media system in vehicle (vehicle is brand new model Polo). Music plays fine through audio system of car. You have to use the spoitfy interface on the phone to start playing...

  • Music Fan
  • Anyone else having this issue?   iPhone 6, latest iOS. Plugged into USB port of media system in vehicle (vehicle is brand new model Polo).   Music plays fine through audio system of car...
  • sing4joy31
  • Newbie
  • 5948 Views
  • 3 replies
  • 2 likes
  • 5948 Views
  • 3 replies
  • 2 likes

Waiting for download

 Plan premiumCountry Turkey Device iPhone 7 Operating System ios My Question or Issue My Spotify don't let me download any music i have a small playlist have like 40 song and i have mkre than 2 gb free and my internet is fast usually 10 mgb/s and whe...

33FCB1C0-1962-40E1-95D4-94C878E2E2B2.png
  • Casual Listener
  •   Plan premium Country Turkey   Device iPhone 7    Operating System ios    My Question or Issue  My Spotify don't let me download any music i have a small playl...
  • Bdady
  • Casual Listener
  • 595 Views
  • 2 replies
  • 1 likes
  • 595 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Notifications don‘t work

I do not get any kind of notifications. I have turned on everything, E-Mail and Push and do not get any. Does anyone have the same problem? Does anyone know how to fix this? Thanks in advance!

  • Casual Listener
  • I do not get any kind of notifications. I have turned on everything, E-Mail and Push and do not get any. Does anyone have the same problem? Does anyone know how to fix this?   Thanks in advanc...
  • Katerina
  • Spotify Legend
  • 8177 Views
  • 5 replies
  • 2 likes
  • 8177 Views
  • 5 replies
  • 2 likes

Can't play from Apple Watch 3 when iPhone is switched off

PlanPremiumCountryUK Device(iPhone 7 Plus, Apple Watch Series 3)Operating System(iOS 13.3, watchOS 6.1.2)both latest My Question or Issue I cannot play Spotify into a connected device from my Apple Watch when the iPhone is off. I have deleted apps on...

  • Casual Listener
  • Plan Premium Country UK   Device (iPhone 7 Plus, Apple Watch Series 3) Operating System (iOS 13.3, watchOS 6.1.2)both latest   My Question or Issue   I cannot play Spotify ...
  • loveglass
  • Casual Listener
  • 1321 Views
  • 6 replies
  • 0 likes
  • 1321 Views
  • 6 replies
  • 0 likes

Radio from Playlist needs improvement!

PlanPremiumCountryUSMy Question or IssueI have made playlists with a handful of artists and songs with the specific purpose of using the "go to radio" feature to listen to more of their music and discover like artists - and NONE of the artists or son...

  • Casual Listener
  • Plan Premium Country US My Question or Issue I have made playlists with a handful of artists and songs with the specific purpose of using the "go to radio" feature to listen to more of their mus...
  • 421 Views
  • 0 replies
  • 1 likes
  • playlist radio
    Playlist Radio song variation
  • 421 Views
  • 0 replies
  • 1 likes

Si cambio mi teléfono pierdo mis canciones y playlists descargadas?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Brunelicia
  • Community Legend
  • 689 Views
  • 1 replies
  • 0 likes
  • 689 Views
  • 1 replies
  • 0 likes

AirPods pro Problem

PlanFree/PremiumCountry Device(iPhone 11, new AirPods pro with newest firmware Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAnnoying shift to high volume when going from Spotify playing music to Siri. Normal volume in S...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 11, new AirPods pro with newest firmware  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Anno...
  • Silkysuzi
  • Visitor
  • 4371 Views
  • 7 replies
  • 7 likes
  • 4371 Views
  • 7 replies
  • 7 likes

Superuser Contribution Cannot get local files to download onto iphone

I have tried everything I can think of. I've never had this problem before but my local files aren't downloading at all. they appear on my playlist on my macbook but when i download the playlist the arow symbol doesn't go away from my local files but...

  • Casual Listener
  • I have tried everything I can think of. I've never had this problem before but my local files aren't downloading at all. they appear on my playlist on my macbook but when i download the playlist the ...
  • Ivan
  • Spotify Legend
  • 1283 Views
  • 7 replies
  • 2 likes
  • 1283 Views
  • 7 replies
  • 2 likes

Solved!!Superuser Contribution Sporify starts playing a song when i shut off my phone

PlanPremiumCountry DeviceiPhone xOperating SystemiOS 12 My Question or IssueWhen i have Spotify open on my phone and turn the phone off, IT starts playing a song.

  • Casual Listener
  •   Plan Premium Country   Device iPhone x Operating System iOS 12   My Question or Issue When i have Spotify open on my phone and turn the phone off, IT starts playing a song.
  • Ivan
  • Spotify Legend
  • 6105 Views
  • 6 replies
  • 3 likes
  • 6105 Views
  • 6 replies
  • 3 likes

Can no longer use Spotify in the car due to skipping issue

Until a week ago I regularly used Spotify in my car connected via USB cable but this is no longer possible because after playing just one song the app skips to the next and the next and the next and the next and the next and can't be stopped. The onl...

  • Casual Listener
  • Until a week ago I regularly used Spotify in my car connected via USB cable but this is no longer possible because after playing just one song the app skips to the next and the next and the next and ...
  • Cottonbean
  • Casual Listener
  • 1111 Views
  • 1 replies
  • 0 likes
  • Car
    iphone
    skipping
  • 1111 Views
  • 1 replies
  • 0 likes

Solved!! Playlist incomplete on Ford Sync

Plan Premium FamilyCountry ItalyDeviceIphone 7Operating SystemOS 13.3.1SYNC version3.3 Hi! I created a playlist containing 49 music tracks. From mobile and desktop I see all the songs but when I connect the cable phone to my car, the number 49 is dis...

  • Casual Listener
  • Plan  Premium Family Country  Italy Device Iphone 7 Operating System OS 13.3.1 SYNC version 3.3   Hi!  I created a playlist containing 49 music tracks. F...
  • matteo86
  • Casual Listener
  • 1221 Views
  • 2 replies
  • 0 likes
  • 1221 Views
  • 2 replies
  • 0 likes

Solved!! new playlist created

took a short nap, woke up and opened spotify to find that i had a playlist with no songs on it named “Strangers” that i have never created. it wasn’t there a few hours ago. not sure how could that have happened. any suggestions on how this could have...

  • Visitor
  • took a short nap, woke up and opened spotify to find that i had a playlist with no songs on it named “Strangers” that i have never created.  it wasn’t there a few hours ago.  not sure how c...
  • Maxim
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Explicit Content Feature Missing IPAD

PlanPremiumCountryCanadaDeviceIPAD 2Operating SystemiOS 9.3.5 My Question or IssueI removed Spotify app and re-downloaded it via ICloud but now it is missing the Explicit Content. I followed the other suggestions on the other questions but still is m...

  • Visitor
  • Plan Premium Country Canada Device IPAD 2 Operating System iOS 9.3.5   My Question or Issue I removed Spotify app and re-downloaded it via ICloud but now it is missing the Explicit Con...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Syncing Local Files to iPhone

PlanPremium (family)CountryUnited StatesDeviceiPhone 11 ProOperating SystemiOS My Question or IssueSo I am having trouble syncing my downloaded songs from my desktop to my mobile device. I have the folder connected to my Spotify and have the download...

  • Casual Listener
  • Plan Premium (family) Country United States Device iPhone 11 Pro Operating System iOS   My Question or Issue So I am having trouble syncing my downloaded songs from my desktop to my mo...
  • Robbie95
  • Casual Listener
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes