Help Wizard

Step 1


Song Not Showing in Mobile App (but in Desktop App perfectly available)

Song Not Showing in Mobile App (but in Desktop App perfectly available)






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

One of my favorite songs, discovered thanks to Spotifys recommandation, is simply no longer available on the mobile device. Irritatingly, it still shows up in the desktop app. It‘s no local file, and it‘s not a sync issue.

3 Replies

Hi there @punkrap,

thanks for reaching out !


Could you ask a friend using Spotify in the same country to check out if the content you're looking for appears for them across both devices ?


If you could send a link to the song or mention its name it would be great.

This way i can check it out on my personal account as well.


Thanks for your cooperation 🙂


Thanks 🙂

Hi OneByBoo


Thx for your reply! I have asked 2 friends to do so (and I'm currently waiting for their replies).


The song's called:

Walk On Clouds (featuring Bliss N Eso)


It's from the artist:



Check it out (it's a reeeeally nice one):


BTW: I just checked on a different desktop device with my own user account, where the song at least appears in my playlist, but is greyed out and therefore not available. Strange?!


Could it be that I once downloaded the song on my other desktop computer (which I cannot remember for certainty) so that it's still accessible on this particular device, whereas in the meanwhile the song was made unavailable for streaming due to copyright issues so the rest of the world (including my other devices) cannot access it anymore?


Best regards




Hi there @punkrap,

thanks for the detailed post !


I searched for the same track on my account and it isn't available for me.


However, content varies between countries, that the reason behind me asking to check it across other accounts in the same country.


Make sure to check out the missing content info page here.


Have a great day 🙂

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