Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
234406 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
115959 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
444736 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
304565 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanFreeCountryRussiaDeviceIphone XOperating SystemiOS 13.5.1 Hello for everyone!The problem is that my phone does not have the "Go to radio" button and I cannot create a radio station based on my songs or artists. There is no such problem on a PC. T...
Plan Free Country Russia Device Iphone X Operating System iOS 13.5.1 Hello for everyone! The problem is that my phone does not have the "Go to radio" button and I cannot crea...
474 Views
0 replies
0 likes
So I made a new Spotify account with my Apple ID, then I changed the email from my Apple ID one to my regular email, but I still get emails to my Apple ID email, how can I fix this? I saw that you can erase the Apple ID account, but if I do that does...
So I made a new Spotify account with my Apple ID, then I changed the email from my Apple ID one to my regular email, but I still get emails to my Apple ID email, how can I fix this? I saw that you ca...
556 Views
0 replies
0 likes
Plan: Premium FamilyCountry: MexicoDevice iPhone 11 ProMaxOperating System: iOS 13 Since 2 weeks ago, every time my wife plays music the songs skip after some irregular number of seconds, sometimes it’s after 10 seconds, sometimes after 40 seconds, a...
Plan: Premium Family Country: Mexico Device iPhone 11 ProMax Operating System: iOS 13 Since 2 weeks ago, every time my wife plays music the songs skip after some irregular number of ...
418 Views
0 replies
0 likes
(sorry not sure why the picture is blurry) PlanFreeCountryUnited States DeviceCurrently:iPhone 11, it was also gone on my iPhone 8Operating SystemiOS 13.5.1(idk if I understood the question sorry) My Question or IssueMy phone is missing the queue bu...
(sorry not sure why the picture is blurry) Plan Free Country United States Device Currently:iPhone 11, it was also gone on my iPhone 8 Operating System iOS 13.5.1(idk if I understoo...
Casual Listener
1802 Views
3 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 11 Pro / MacBook ProOperating SystemiOS 13.3.1 / MacOS 10.15.2 My Question or IssueClicking "Go to Artist Radio" does not work on a particular album I am trying to get a radio station for. The screen where the genera...
Plan Premium Country USA Device iPhone 11 Pro / MacBook Pro Operating System iOS 13.3.1 / MacOS 10.15.2 My Question or Issue Clicking "Go to Artist Radio" does not work on a particul...
Casual Listener
1465 Views
4 replies
0 likes
Hi!I have a problem with Slide Over mode on iPad Pro 11” app. Please take a look at the screenshot. I don’t know where is the bottom, but it seems to be a problem with app code. I think that it has to change because it’s very annoying due to the fact...
Hi! I have a problem with Slide Over mode on iPad Pro 11” app. Please take a look at the screenshot. I don’t know where is the bottom, but it seems to be a problem with app code. I think that it has...
Newbie
1376 Views
6 replies
0 likes
PlanFree/PremiumCountry UK Deviceiphone 8 plusOperating SystemiOS 13.5.1 My Question or Issue i can not view or open any songs
Plan Free/Premium Country UK Device iphone 8 plus Operating System iOS 13.5.1 My Question or Issue i can not view or open any songs
Casual Listener
1233 Views
6 replies
1 likes
Hi I’m a spotify Premium plan user in Singapore. Currently using the iphone 11, iOS 13.5.1. I just got a Samsung earbuds+ recently and noticed that when I use it to listen to music on Spotify, the song keeps cutting off and lags sometimes and then an...
Hi I’m a spotify Premium plan user in Singapore. Currently using the iphone 11, iOS 13.5.1. I just got a Samsung earbuds+ recently and noticed that when I use it to listen to music on S...
Newbie
592 Views
1 replies
1 likes
PlanFreeCountryUnited StatesDeviceiPhone XR Operating SystemIOS 13.5.1 When ever I play the Hamilton soundtrack, it plays a few songs, the plays random songs that are not in the playlist or related at all.
Plan Free Country United States Device iPhone XR Operating System IOS 13.5.1 When ever I play the Hamilton soundtrack, it plays a few songs, the plays random son...
Spotify Star
2060 Views
10 replies
0 likes
I keep getting ads saying if I watch it I get 30 minutes of music without ads. But I never get the full 30 minutes. Please fix
I keep getting ads saying if I watch it I get 30 minutes of music without ads. But I never get the full 30 minutes. Please fix
Composer
550 Views
1 replies
0 likes
Plan FreeCountryKazakhstan Device Iphone 8 plus Operating System. IOS 13.5.1 I can’t control the music, rewind or click on the next track. I can’t click on the track and play it
Plan Free Country Kazakhstan Device Iphone 8 plus Operating System. IOS 13.5.1 I can’t control the music, rewind or click on the next track...
Spotify Star
1114 Views
8 replies
0 likes
PlanPremiumCountryGermanyDeviceiPhone 11Operating SystemiOS 13.5.1 When playing songs (which as I noticed are not liked) very often the album cover is not showing up. Also the background color doesn’t change (just black).
Plan Premium Country Germany Device iPhone 11 Operating System iOS 13.5.1 When playing songs (which as I noticed are not liked) very often the album cover is not showing up. Also the ...
Spotify Star
653 Views
3 replies
0 likes
PlanPremiumCountryPLDeviceiPhone 11Operating SystemiOS 13.6 I've recently started using Spotify again on my old account wich I haven't been using for two years. Now I'm back and I paid for Premium.But I'm really confused about updates. I think I have...
Plan Premium Country PL Device iPhone 11 Operating System iOS 13.6 I've recently started using Spotify again on my old account wich I haven't been using for two years. Now I'm...
Spotify Star
470 Views
1 replies
0 likes
Hello, every time I click on my Profile, the on “See All Playlist”, my playlists will not load and only say “ something went wrong, Reload”.... at least 3-4 days. Maybe since last update. ive tried deleting and reinstalling the app with no success. P...
Hello, every time I click on my Profile, the on “See All Playlist”, my playlists will not load and only say “ something went wrong, Reload”.... at least 3-4 days. Maybe since last update.&nb...
Casual Listener
659 Views
2 replies
0 likes
Plan: freeCountry: U.S DeviceiPhone XROperating SystemIOS(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan: free Country: U.S Device iPhone XR Operating System IOS (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
586 Views
3 replies
0 likes
FreeAmericaiphone se I am unable to select the list of songs in an album, I have been able to in the past and this issue makes the app nearly unusable if you want to create a playlist. I can click on and look at the list of songs in a playlist but it...
Free America iphone se I am unable to select the list of songs in an album, I have been able to in the past and this issue makes the app nearly unusable if you want to create a playl...
415 Views
0 replies
1 likes
The and more option at the end of the track preview has stoped working, it seems to be locked to the track list, PlanFree/PremiumCountry UKDeviceIPHONE 7Operating System(iOS 13.) My Question or Issue
The and more option at the end of the track preview has stoped working, it seems to be locked to the track list, Plan Free/Premium Country UK Device IPHONE 7 Operating System (iOS...
Community Legend
452 Views
1 replies
0 likes
PlanFreeCountryUKDeviceiPhoneOperating SystemiOS My Question or IssueUsually, when I click on an album / artists overview of songs, more songs pop up and I’m able to scroll through them. That feature is now gone. But, for playlists, I can still do su...
Plan Free Country UK Device iPhone Operating System iOS My Question or Issue Usually, when I click on an album / artists overview of songs, more songs pop up and I’m able to scro...
Community Legend
3040 Views
1 replies
2 likes
PlanPremiumCountryUKDevice(iPhone 6s, All Alexa Devices, Car Stereo)Operating System(iOS latest) My Question or IssueThe volume level has decreased to the point of not being able to listen to music on the tube anymore.Alexa devices have to be on 60/7...
Plan Premium Country UK Device (iPhone 6s, All Alexa Devices, Car Stereo) Operating System (iOS latest) My Question or Issue The volume level has decreased to the point of not being ...
420 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can’t enrol for Spotify premium because I have a 17 Digit credit card and the sign up only ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I can’t...
Spotify Star
912 Views
1 replies
0 likes
