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iOS (iPhone, iPad)

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30687 Views

40 replies

9 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95416 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293849 Views

60 replies

15 likes

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  • 60 replies
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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123754 Views

19 replies

38 likes

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Solved!!Superuser Contribution My app keeps crashing

Plan Premium Device (iPhone XR) My Question or Issue I updated my app last night to the most recent software and now my app won’t stay open past one second. It crashes before anything can load. I have restarted my phone and redownloaded the app alrea...

Visitor

Plan Premium Device (iPhone XR)     My Question or Issue I updated my app last night to the most recent software and now my app won’t stay open past one second. It crashes bef...

Katerina

Spotify Legend

284499 Views

22 replies

26 likes

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Superuser Contribution [iOS] App crashing on startup

Hey folks, We wanted to share that we're receiving reports of users having troubles to use the app on iOS devices. If you're also experiencing this, no worries, our tech teams are currently looking into this. For more info and updates, please check t...

Spotify Legend

Hey folks,   We wanted to share that we're receiving reports of users having troubles to use the app on iOS devices.   If you're also experiencing this, no worries, our tech teams a...

1607 Views

0 replies

9 likes

app crash
iOS
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Solved!!Superuser Contribution Crash with the last update

With the last update for iOS (8.5.66), i can’t open the app. The app crash instantly!PlanPremiumcountryitaly device iPhone XS Operating SystemiOS 13.5.1

Casual Listener

With the last update for iOS (8.5.66), i can’t open the app. The app crash instantly! Plan Premium country italy   device  iPhone XS    Operating System iOS 13.5.1...

Ivan

Spotify Legend

1206 Views

4 replies

7 likes

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  • 7 likes

[iOS/CarPlay] - phone automatically switches to play over Volvocar Spotify app instead of CarPlay

Prerequisities:Spotify installed on the iPhone SE as well as there's built-in application as part of Volvo car SPA platform onboard entertainment.iPhone is connected thru USB cable with the car, I wish to used CarPlay - using mainly Spotify and Waze ...

Casual Listener

Prerequisities: Spotify installed on the iPhone SE as well as there's built-in application as part of Volvo car SPA platform onboard entertainment. iPhone is connected thru USB cable with the car, ...

ok2ucx

Casual Listener

1980 Views

2 replies

1 likes

ios carplay volvo
  • 1980 Views
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Local Files on iOS

PlanPremium StudentCountryUSADeviceiPhone XROperating SystemiOS 13.4My Question or IssueHi, I am trying to sync my playlist with my local files on my desktop, but no matter what I do, they don't download. I have restarted my router, I have logged out...

Visitor

Plan Premium Student Country USA Device iPhone XR Operating System iOS 13.4 My Question or Issue Hi, I am trying to sync my playlist with my local files on my desktop, but no matter what I d...

382 Views

0 replies

0 likes

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Car play

Hi ı have 2020 honda civic car ı upgrade spotify in my iphone after ı dont see any music picture in my car playlist ı just see musics names so important for me because when ı using car ı just want to see little music pictures in my playlist if spotif...

Casual Listener

Hi ı have 2020 honda civic car ı upgrade spotify in my iphone after ı dont see any music picture in my car playlist ı just see musics names so important for me because when ı using car ı just want to...

466 Views

0 replies

0 likes

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Apple car play

Hi I have honda civic car - New ios upgrade so bad because ı dont see any music picture in my music list my car is 2020 new car before upgrade ı see all music picture with little music picture but ı dont see any little picture on my playlist ı just s...

Casual Listener

Hi    I have honda civic car - New ios  upgrade so bad because ı dont see any music picture in my music list my car is 2020 new car before upgrade ı see all music picture with litt...

595 Views

0 replies

0 likes

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Song lyrics are not appearing

When I'm listening to music, the lyrics are not showing. All my friends received the update and I did not. PlanPremiumCountryBrazilDeviceIPhone 7Operating SystemiOS 13.5.1

Casual Listener

When I'm listening to music, the lyrics are not showing. All my friends received the update and I did not.     Plan Premium Country Brazil Device IPhone 7 Operating System iOS 13....

Billy-J

Spotify Star

1410 Views

5 replies

0 likes

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How do I 'unhide' a song?

PlanFreeCountryUKDeviceiPhone 6SOperating SystemiOS12 My Question or IssueI accidentally tapped the 'hide song' button in my 'Liked' playlist, trying to work out what everything in the interface did. Now it's in my Liked list still, but with this red...

Visitor

Plan Free Country UK Device iPhone 6S Operating System iOS12   My Question or Issue I accidentally tapped the 'hide song' button in my 'Liked' playlist, trying to work out what everyth...

Tore1

Visitor

16091 Views

4 replies

6 likes

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  • 4 replies
  • 6 likes

Solved!! Download de apenas uma música

PlanoPremiumPaísBrasil Dispositivo(iPhone SE)Sistema Operacional(iOS 13) Minha pergunta ou questãoComo faço para baixar apenas uma música ?

Casual Listener

  Plano Premium País Brasil   Dispositivo (iPhone SE) Sistema Operacional (iOS 13)   Minha pergunta ou questão Como faço para baixar apenas uma música ?  

Bittencourt

Spotify Star

898 Views

3 replies

0 likes

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Siri voice assistant doesn't work

PlanPremiumCountryGermanyDeviceiPhone XROperating SystemiOS 13 My Question or Issue Since iOS 13 siri should also work with spotify, when I say the command Hey Siri play Metallica on Spotify I get the hint I have to access your spotify data if I allo...

Visitor

Plan Premium Country Germany Device iPhone XR Operating System iOS 13   My Question or Issue   Since iOS 13 siri should also work with spotify, when I say the command Hey Siri pl...

Gogemax

Regular

6780 Views

12 replies

0 likes

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[Carplay] Item cannot be played

PlanPremiumCountryGermanyDeviceiPhone Xs MaxOperating SystemiOS 13 My Question or IssueItems that where played before (previous evening) cannot be played back (in the next morning). Whenever I select an album from the "Recently played" list I'll get ...

Casual Listener

Plan Premium Country Germany Device iPhone Xs Max Operating System iOS 13   My Question or Issue Items that where played before (previous evening) cannot be played back (in the next mo...

FuzzyMaster

Visitor

1101 Views

1 replies

0 likes

Carplay
recently
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Shuffle option gone from Daily Mixes on iPad

PlanPremiumCountryAustraliaDeviceiPad Pro 2Operating SystemiPadOS 13 My Question or IssueIn Daily Mixes, the shuffle option is always set as off (not affected by enabling shuffle in other playlists). On mobile, this can be turned on by using the ••• ...

Visitor

Plan Premium Country Australia Device iPad Pro 2 Operating System iPadOS 13   My Question or Issue In Daily Mixes, the shuffle option is always set as off (not affected by enabling shu...

470 Views

0 replies

1 likes

  • 470 Views
  • 0 replies
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Shuffle Play by Default

iOs This issue keeps being marked as a "solved" when someone posts details on how to turn off shuffle mode. I know how to turn it off and don't need to be reminded which button to push. The persistent problem is that it's always on by default....no m...

Newbie

iOs     This issue keeps being marked as a "solved" when someone posts details on how to turn off shuffle mode. I know how to turn it off and don't need to be reminded which button to pu...

561 Views

0 replies

2 likes

  • 561 Views
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Unexpected Error on iOS

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCannot log in on Safari. Crashes when i try to go onto the account page. Using IPhone 8 runni...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Cannot ...

Puppi61

Visitor

1035 Views

2 replies

0 likes

Login
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Extra blank playlists?

PlanPremiumCountryUSADeviceiPhone 7+Operating SystemiOS 13.5.1 My Question or Issuewhen i click "add to playlist" on a song, it has extra blank playlists at the bottom of my list of playlists. they don't show up in my library and i even tried to clea...

Visitor

Plan Premium Country USA Device iPhone 7+ Operating System iOS 13.5.1   My Question or Issue when i click "add to playlist" on a song, it has extra blank playlists at the bottom of my ...

392 Views

0 replies

0 likes

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Premium Duo flash keeps poping up *ANNOYING*

Can you do somthing about that annoying Premium Duo flash that pops up every fu**ing time I go to Home. Or am I supposed to click 100 times on the dismiss button before I get rid of it(?). Maybe you should try testing your apps before releasing **ble...

Music Fan

Can you do somthing about that annoying Premium Duo flash that pops up every fu**ing time I go to Home. Or am I supposed to click 100 times on the dismiss button before I get rid of it(?).   M...

563 Views

0 replies

5 likes

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Why does my public playlist not show up in searches?

I have public playlists, but they aren’t showing up in any searches. Why is that? An example is the below playlist “The Best of Neil Halstead”. There are only 10 playlists related to Neil Halstead, yet my playlist still does not show up in a search f...

Visitor

I have public playlists, but they aren’t showing up in any searches. Why is that?   An example is the below playlist “The Best of Neil Halstead”. There are only 10 playlists related to Neil Ha...

user-removed

Not applicable

564 Views

1 replies

0 likes

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How to access iTunes music on Spotify using an iPad only (No desktop)

Plan: PremiumCountry: USDevice: iPad Pro (2020)Operating System: iOSMy Question or IssueI do not have a desktop computer, only an iPad. How can I access my iTunes music on Spotify with no desktop?

Visitor

Plan: Premium Country: US Device: iPad Pro (2020) Operating System: iOS My Question or Issue I do not have a desktop computer, only an iPad. How can I access my iTunes music on Spotify...

410 Views

0 replies

0 likes

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