Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69310 Views
  • 16 replies
  • 37 likes
  • 69310 Views
  • 16 replies
  • 37 likes

Local files, windows to iOS

  I’m on a windows laptop with latest version of Spotify And windows installed, and an iPhone XR with the latest os installed and Spotify installed. so I’m able to get my local files on my laptop, put them in a new playlist and ‘download’ them on my ...

AA45DA5E-5A46-44D5-8D6D-3ACE63E0AD85.png image.jpg
  • Visitor
  •     I’m on a windows laptop with latest version of Spotify And windows installed, and an iPhone XR with the latest os installed and Spotify installed.   so I’m able to get my local files...
  • -Kyan-
  • Composer
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Artists Appears on

Premium account that I use daily. It was shocking to see that the Artists appears on section had disappeared. It was a great way to see new songs that artists are on, since some artists are not as publicized on features. Thank you,Martin Device(iPhon...

  • Visitor
  • Premium account that I use daily. It was shocking to see that the Artists appears on section had disappeared. It was a great way to see new songs that artists are on, since some artists are not as pu...
  • 328 Views
  • 0 replies
  • 2 likes
  • 328 Views
  • 0 replies
  • 2 likes

Bluetooth Music drops when i type on fb messenger

Music listening deviceBeo play H9i -Bluetooth PlanFreeCountryCH DeviceIPhone Xos updated My Question or Issue While i listen to music i used fb messenger only for text chat. Then music volume and quality drops. As soon as i closed the messenger app, ...

  • Visitor
  • Music listening device Beo play H9i -Bluetooth   Plan Free Country CH   Device IPhone X os updated  My Question or Issue   While i listen to music i used fb messeng...
  • 485 Views
  • 0 replies
  • 0 likes
  • 485 Views
  • 0 replies
  • 0 likes

Non-Local Thumbnails Don't Show Up On Apple CarPlay Since 8.5.47

PlanPremiumCountryUSDeviceiPhone 11 ProOperating SystemiOS 13.1.3 My Question or IssueSince Spotify 8.5.47, the thumbnails don't appear for non-locally downloaded tracks in CarPlay. To clarify: downloaded files show the proper thumbnails, but while b...

  • Casual Listener
  •     Plan Premium Country US Device iPhone 11 Pro Operating System iOS 13.1.3   My Question or Issue Since Spotify 8.5.47, the thumbnails don't appear for non-locally downlo...
  • 388 Views
  • 0 replies
  • 0 likes
  • 388 Views
  • 0 replies
  • 0 likes

Music randomly pauses on iPhone 7

My Spotify randomly pauses after listening to music for a half hour or so, when it pauses I have to reopen the app to unpause it and the song that pauses will restart from the beginning.PlanFreeCountryUSADeviceiPhone 7Operating SystemiOS 13.4.1 My Qu...

  • Regular
  • My Spotify randomly pauses after listening to music for a half hour or so, when it pauses I have to reopen the app to unpause it and the song that pauses will restart from the beginning. Plan Free ...
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Music not playing

PlanPremiumCountryUS DeviceiPhone XS Operating SystemiOS 10 My Question or Issue I currently have an issue with streaming my music to my spotify enabled device (an alarm clock that is internet connected). If i look in my recently played music in spot...

  • Visitor
  • Plan Premium Country US   Device iPhone XS   Operating System iOS 10   My Question or Issue   I currently have an issue with streaming my music to my spotify enabled ...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

iPhone iOS no queue button

Plan - FreeCountry - USADevice - iPhone 11Operating System - 13.3.1 My Question or IssueI've deleted and downloaded the Spotify app and still no queue. I tried to make the switch to Spotify, but no queue is a deal breaker!

  • Casual Listener
  • Plan - Free Country - USA Device - iPhone 11 Operating System - 13.3.1   My Question or Issue I've deleted and downloaded the Spotify app and still no queue.  I tried to make the...
  • Aceldama
  • Casual Listener
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

I can’t delete unsync’d songs

Hello,I have a few songs that are not synced and I’m encountering some troubles when trying to delete them.Basically I click on “...”, then click on “No more like”, and then the songs disappears and the app tells me “the song has been removed from yo...

70040C14-ACCD-4E75-AA39-A1BE1AC90D7C.png
  • Music Fan
  • Hello, I have a few songs that are not synced and I’m encountering some troubles when trying to delete them. Basically I click on “...”, then click on “No more like”, and then the songs disappears ...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

10 second forward and rewind broken since Feb

PlanPremiumCountryUSADeviceIphone XOperating SystemIOS 13.3.1 My Question or IssueHello, Ever since Feb. the 10 second rewind and forward has been completely **bleep** up when using carplay. It would end of skipping random amount and never 10 seconds...

  • Music Fan
  • Plan Premium Country USA Device Iphone X Operating System IOS 13.3.1   My Question or Issue Hello,   Ever since Feb. the 10 second rewind and forward has been completely **bleep...
  • 835 Views
  • 0 replies
  • 0 likes
  • 835 Views
  • 0 replies
  • 0 likes

Superuser Contribution Configure main green play button to play an album in sequential order?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just signed up with Spotify Premium and use it on an iPad with iOS 13. I'm surprised to fin...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...
  • clocksworth
  • Music Fan
  • 1630 Views
  • 6 replies
  • 5 likes
  • 1630 Views
  • 6 replies
  • 5 likes

My account skips songs randomly and then plays a song I’ve never heard from an unknown playlist

It’s been a week since my account has been skipping songs and then played one from a playlist I’be never heard or liked. Also my account has added some playlist I’ve never heard to liked ones. don’t know what to do, please help me! PlanPremiumCountry...

  • Newbie
  • It’s been a week since my account has been skipping songs and then played one from a playlist I’be never heard or liked. Also my account has added some playlist I’ve never heard to liked ones.  ...
  • Billy-J
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Can't block songs after upgrading to Premium

PlanPremiumCountryUnited StatesDeviceiPhone 7 PlusOperating SystemiOS 13.4.1 My Question or IssueSince upgrading to Premium, I have lost the ability to completely block a song from ever playing. Not "hide song from playlist," but completely block the...

  • Visitor
  • Plan Premium Country United States Device iPhone 7 Plus Operating System iOS 13.4.1   My Question or Issue Since upgrading to Premium, I have lost the ability to completely block a son...
  • Chuck-25
  • Casual Listener
  • 830 Views
  • 1 replies
  • 2 likes
  • Block
    block song
    hide song
  • 830 Views
  • 1 replies
  • 2 likes

I don't see the Back button on some albums

PlanFree(Not confirmed for premium plan)CountryJapanDeviceiPhone 8(JP)Operating SystemiOS13.4.1(Release) & iOS13.4.5(Public Beta)My Question or IssueThe back button does not appear in "Global Top 50" and "Japan Top 50" accessible from the iOS Spotify...

  • Casual Listener
  • Plan Free(Not confirmed for premium plan) Country Japan Device iPhone 8(JP) Operating System iOS13.4.1(Release) & iOS13.4.5(Public Beta) My Question or Issue The back button does not app...
  • Sj-jp
  • Casual Listener
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

Cannot view lyrics

PlanPremiumCountryIndonesiaDeviceiPhone XR Operating SystemiOS 13.4.1 My Question or IssueHi! I’ve seen a couple of my friends who also uses Spotify are able to see lyrics. Unfortunately, I don’t have the option. My friend (who also lives in Indonesi...

  • Visitor
  • Plan Premium Country Indonesia Device iPhone XR  Operating System iOS 13.4.1   My Question or Issue Hi! I’ve seen a couple of my friends who also uses Spotify are able to see lyri...
  • Loxer
  • Community Legend
  • 988 Views
  • 1 replies
  • 0 likes
  • lyrics
    songs
  • 988 Views
  • 1 replies
  • 0 likes

Touch preview

PlanPremiumDeviceiPhone SEOperating SystemiOS 13.2.3App version8.4.13 My Question or IssueHi!Is the touch preview finally killed on the server side or is it a problem with my device? I was using 8.4.13 version of Spotify app for a few years now, as i...

  • Casual Listener
  • Plan Premium Device iPhone SE Operating System iOS 13.2.3 App version 8.4.13   My Question or Issue Hi! Is the touch preview finally killed on the server side or is it a problem with ...
  • Loxer
  • Community Legend
  • 626 Views
  • 1 replies
  • 0 likes
  • 626 Views
  • 1 replies
  • 0 likes

I can't share a playlist on instagram stories

Its tell me that's not possible now and I have to try later. But if I want to share another thing, theres no problem. Even my friends can't share the playlist. PlanPremiumCountryPeruDeviceiPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc....

  • Visitor
  • Its tell me that's not possible now and I have to try later. But if I want to share another thing, theres no problem. Even my friends can't share the playlist.  Plan Premium Country Peru De...
  • Loxer
  • Community Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Every time I try to log into my artist page

it keeps saying we experienced some troubles trying to log you in. It's usually already logged in but for some reason it wasn't loading my stream page or anything so I logged out and tried to log back in and it won't let me log in at all.

  • Casual Listener
  • it keeps saying we experienced some troubles trying to log you in. It's usually already logged in but for some reason it wasn't loading my stream page or anything so I logged out and tried to log bac...
  • Shaedollas
  • Casual Listener
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

Spotify app keeps redownloading all of my downloaded songs

This used to not really happen to me but as of recently (last 1-2 months) it keeps happening. During that time I haven't listened to anything on Spotify on my iPhone but I want to use it for Spotify again soon. I haven't started the Spotify iOS app f...

  • Visitor
  • This used to not really happen to me but as of recently (last 1-2 months) it keeps happening. During that time I haven't listened to anything on Spotify on my iPhone but I want to use it for Spotify ...
  • Loxer
  • Community Legend
  • 1040 Views
  • 1 replies
  • 0 likes
  • 1040 Views
  • 1 replies
  • 0 likes

Solved!! Auto Downloading Discover Weekly

On iOS, if I was to leave my spotify open overnight, would my discover weekly update and download the new songs when the playlist updates, or do I have to reopen or something.

  • Music Fan
  • On iOS, if I was to leave my spotify open overnight, would my discover weekly update and download the new songs when the playlist updates, or do I have to reopen or something.
  • mkoenn
  • Visitor
  • 1808 Views
  • 2 replies
  • 0 likes
  • 1808 Views
  • 2 replies
  • 0 likes