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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

No1user

Visitor

45084 Views

45 replies

10 likes

  • 45084 Views
  • 45 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

111462 Views

116 replies

13 likes

Other
  • 111462 Views
  • 116 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1934 Views

0 replies

0 likes

iOS
  • 1934 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Regular

302900 Views

62 replies

16 likes

  • 302900 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

128752 Views

19 replies

38 likes

  • 128752 Views
  • 19 replies
  • 38 likes

App crashing when WiFi or mobiledata is activated

Plan: PremiumCountry: Germany DeviceiPhone 8Operating SystemiOS 13.5.1 My Question or IssueHey lads,so my app worked totally fine until today. When I'm trying to start it, it just crashes immediatly. But only when I'm connected to a WiFi or have mobi...

Regular

Plan: Premium Country: Germany   Device iPhone 8 Operating System iOS 13.5.1   My Question or Issue Hey lads, so my app worked totally fine until today. When I'm trying to st...

EthanS1

Community Legend

1173 Views

4 replies

2 likes

  • 1173 Views
  • 4 replies
  • 2 likes

my app keeps crashing

PlanPremiumCountryUKDeviceiphone 8Operating Systemios 13.5.1My Question or IssueEverytime i go to open the spotify app it crashes. I have tried restarting my phone and reinstalling the app several times however nothing has changed.

Visitor

Plan Premium Country UK Device iphone 8 Operating System ios 13.5.1 My Question or Issue Everytime i go to open the spotify app it crashes. I have tried restarting my phone and reinstalling ...

EthanS1

Community Legend

933 Views

4 replies

3 likes

  • 933 Views
  • 4 replies
  • 3 likes

App error

I updated my app last night to the most recent software and now my app won’t stay open past one second. It crashes before anything can load. I have restarted my phone and redownloaded the app already. Help mePlanPremiumCountry Device(iPhone 8 Plus )O...

Visitor

I updated my app last night to the most recent software and now my app won’t stay open past one second. It crashes before anything can load. I have restarted my phone and redownloaded the app already...

Billy-J

Spotify Star

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Still crashinb

PlanPremiumCountry Device 8 plus(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System ios 13.5.1(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuethe app keeps crashing. Reinstalling doesnt helpeither.

Regular

Plan Premium Country   Device 8 plus (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ios 13.5.1 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...

Billy-J

Spotify Star

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Private Mode doesn‘t work for external devices

PremiumCountry Germany Device(iPhone XsOperating System(iOS My Question or IssueI mostly listen to music via other devices - not my phone, but google home, Carplay, Tiger box or else. But the private mode only works on my phone - still children music...

Regular

Premium Country Germany   Device (iPhone Xs Operating System (iOS   My Question or Issue I mostly listen to music via other devices - not my phone, but google home, Carplay, Tiger ...

633 Views

0 replies

0 likes

  • 633 Views
  • 0 replies
  • 0 likes

Apple car play music pictures in playlist

  Premium plan Device(iPhone 6s Plus )Operating System(iOS And Apple car play) My Question or IssueApple car play problem ı dont see any music pictures on my playlist just music names but ex upgrade ı see pls fix it

Casual Listener

    Premium plan   Device (iPhone 6s Plus ) Operating System (iOS And Apple car play)    My Question or Issue Apple car play problem    ı dont see any music pictu...

571 Views

0 replies

1 likes

  • 571 Views
  • 0 replies
  • 1 likes

Spotify crashes after seconds

Hi, I was listening to music when sporting suddenly crashed. I restarted my phone, uninstalled and Reinstalled the app several times, but the problem remains the same. Whenever I click on Spotify the app crashes after seconds. However it does seem to...

Casual Listener

Hi,  I was listening to music when sporting suddenly crashed. I restarted my phone, uninstalled and Reinstalled the app several times, but the problem remains the same. Whenever I click on Spot...

OneByBoo

Roadie

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

App crashin on iphone

Hi. I updated my spotify app today and my ios is latest version. All is ok, but i try to open on wifi or mobile my app is crushin. Just 1 second and suddenly closed. I did uninstall spotify and reset my phone, after tried again but still crushin. Pla...

Visitor

Hi. I updated my spotify app today and my ios is latest version. All is ok, but i try to open on wifi or mobile my app is crushin. Just 1 second and suddenly closed. I did uninstall spotify and reset...

OneByBoo

Roadie

426 Views

1 replies

1 likes

  • 426 Views
  • 1 replies
  • 1 likes

App keeps closing and shutting down once opened

Third time this app is doing this within two months. I’m paying for premium. PlanPremium CountryUS Device(iPhone 7Plus)Operating System(iOS 10.)

Newbie

Third time this app is doing this within two months. I’m paying for premium.    Plan Premium   Country US   Device (iPhone 7Plus) Operating System (iOS 10.)   &n...

OneByBoo

Roadie

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
  • 0 likes

IOS 13.5.1 Keep Crashing

PlanPremiumCountryCanadaDeviceIphone Xs MaxOperating SystemIOS 13.5.1 My Question or IssueHi, my account is premium and it keep crashing on IOS 13.5.1 and it's very annoying me. Anyone have solution for this? Every time I opened the app with wifi, it...

Visitor

Plan Premium Country Canada Device Iphone Xs Max Operating System IOS 13.5.1   My Question or Issue Hi, my account is premium and it keep crashing on IOS 13.5.1 and it's very annoying ...

OneByBoo

Roadie

624 Views

1 replies

0 likes

  • 624 Views
  • 1 replies
  • 0 likes

[IOS 13] Spotify Shuts Down While Opening

Whenever I try to open my Spotify app, it automatically shuts down itself. If there is not an internet connection, then it works fine. It happens to me for an hour, here's what I've tried:-Delete all Spotify data from the device and reinstall Spotify...

Newbie

Whenever I try to open my Spotify app, it automatically shuts down itself. If there is not an internet connection, then it works fine. It happens to me for an hour, here's what I've tried: -Delete a...

OneByBoo

Roadie

514 Views

1 replies

0 likes

  • 514 Views
  • 1 replies
  • 0 likes

Country isn’t updating

So, I have a premium account and I travel quite often, yet Spotify still reads that I am in the United States. Currently I am in the Philippines. Is there any way I can fix this issue?

Newbie

So, I have a premium account and I travel quite often, yet Spotify still reads that I am in the United States. Currently I am in the Philippines. Is there any way I can fix this issue?

OneByBoo

Roadie

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution App Crashes Upon Opening

PlanPremiumCountryUnited StatssDeviceiPhone 11Operating SystemiOS 13.5.1My Question or IssueEvery time I attempt to open the app, it crashes a few seconds later. This is strange considering the app was working perfectly fine a few hours ago. I’ve tri...

Visitor

Plan Premium Country United Statss Device iPhone 11 Operating System iOS 13.5.1 My Question or Issue Every time I attempt to open the app, it crashes a few seconds later. This is strange con...

Ivan

Spotify Legend

1191 Views

1 replies

0 likes

  • 1191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps crashing on iOS

PlanPremium Country United States DeviceiPhone 6s Operating SystemiOS 12.1.2 My Question or IssueSpotify keeps crashing on my iPhone 6s over the past couple days. It usually crashes when I switch to a different song/album/playlist... I click on a tra...

Roadie

Plan Premium   Country  United States   Device iPhone 6s   Operating System iOS 12.1.2   My Question or Issue Spotify keeps crashing on my iPhone 6s over the pas...

leonardy_huang

Casual Listener

41657 Views

17 replies

10 likes

  • 41657 Views
  • 17 replies
  • 10 likes

Solved!! Deleted Spotify app on iPhone and can’t retrieve it!

Hi, I deleted Spotify to free up a bit of space but when I went to download it a short time later it won’t load. I go to the App Store and the app says ‘Open’ but when I click on it nothing happens. When I into settings it show the Spotify app as a w...

Casual Listener

Hi, I deleted Spotify to free up a bit of space but when I went to download it a short time later it won’t load. I go to the App Store and the app says ‘Open’ but when I click on it nothing happens.&...

Jeromec96

Visitor

3390 Views

3 replies

0 likes

  • 3390 Views
  • 3 replies
  • 0 likes

Superuser Contribution Crash on iOS

PlanPremiumCountryRomaniaDeviceiPhone XSOperating SystemiOS 13 My Question or IssueWhen i try opening spotify, it crashes. After i tried some fixes I found out that this problem is because my internet. If I go in airplane mode it works perfect but i ...

Casual Listener

  Plan Premium Country Romania Device iPhone XS Operating System iOS 13   My Question or Issue When i try opening spotify, it crashes. After i tried some fixes I found out that t...

chrisbcm

Casual Listener

823 Views

3 replies

2 likes

  • 823 Views
  • 3 replies
  • 2 likes

Superuser Contribution IOS App is not working on any device

PlanPremiumCountryGermanyDeviceIphone 11 Pro Max + IPad Pro 12.9 Operating SystemIOS 13 and IPadOS 13 My Question or IssueMy Spotify Apps are not opening on Ipad and Iphone since two hours now. I can open the app without any error in Flight mode but ...

Visitor

  Plan Premium Country Germany Device Iphone 11 Pro Max + IPad Pro 12.9  Operating System IOS 13 and IPadOS 13   My Question or Issue My Spotify Apps are not opening on Ipad...

Ivan

Spotify Legend

828 Views

2 replies

2 likes

  • 828 Views
  • 2 replies
  • 2 likes

Superuser Contribution iOS App Crash

PlanPremiumCountryTaiwan DeviceiPhone 11 pro and iPhone XROperating SystemiOS 13.5.1 My Question or IssueOpen and Crash

Newbie

Plan Premium Country Taiwan   Device iPhone 11 pro and iPhone XR Operating System iOS 13.5.1   My Question or Issue Open and Crash

calvin_swiss

Visitor

690 Views

2 replies

1 likes

  • 690 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution App crashes at start up

PlanPremiumCountryAustraliaDeviceiPhone 6SOperating SystemiOS 13.5.1 My Question or IssueI was listening to music when the app crashed. Now it will crashed before the loading screen finishes. I have tried many options to resolve this below and none h...

Regular

Plan Premium Country Australia Device iPhone 6S Operating System iOS 13.5.1   My Question or Issue I was listening to music when the app crashed.  Now it will crashed before the l...

shandog84

Regular

2152 Views

3 replies

1 likes

  • 2152 Views
  • 3 replies
  • 1 likes

Superuser Contribution spotify app crashes instantly on iphone X

PlanPremiumCountryGermanyDeviceiphone XOperating SystemiOS 13.5.1 My Question or IssueI`ve got a problem with starting the spotify app on my iphone X. It crashes half a second after starting it only showing the spotify logo for a short time. Restarti...

Newbie

Plan Premium Country Germany Device iphone X Operating System iOS 13.5.1   My Question or Issue I`ve got a problem with starting the spotify app on my iphone X. It crashes half a secon...

Ivan

Spotify Legend

564 Views

1 replies

1 likes

  • 564 Views
  • 1 replies
  • 1 likes