Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Regular
37118 Views
41 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
102610 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
431239 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
299121 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountryUSADeviceIphone 7Operating SystemIOS 13.5.1 My Question or IssueSome (not all) of the albums I open up on Spotify on my Iphone are blank (like completely empty). When I reinstall Spotify that fixes it for a bit but the issue soon ap...
Plan Premium Country USA Device Iphone 7 Operating System IOS 13.5.1 My Question or Issue Some (not all) of the albums I open up on Spotify on my Iphone are blank (like completely em...
Spotify Legend
704 Views
1 replies
0 likes
PlanFreeCountryUSDeviceiPhone 7Operating SystemiOS 13.6 & iOS 14 Beta My Question or IssueIf I view the contents of a playlist on my phone, only a short preview comes up of the names of the songs in the playlist, but the songs themselves do not show ...
Plan Free Country US Device iPhone 7 Operating System iOS 13.6 & iOS 14 Beta My Question or Issue If I view the contents of a playlist on my phone, only a short preview comes up ...
Spotify Legend
2964 Views
1 replies
0 likes
PlanPremium FamilyCountryItalyDeviceiPhone XSOperating SystemiOS 13.5Spotify Version: 8.5.59.1118My Question or IssueWhen I try to organize my tracks in the queue, the scrolling is bugged. Demonstration video: https://drive.google.com/file/d/1rnfOcHi...
Plan Premium Family Country Italy Device iPhone XS Operating System iOS 13.5 Spotify Version: 8.5.59.1118 My Question or Issue When I try to organize my tracks in the queue, the scrolling i...
Not applicable
914 Views
1 replies
0 likes
I use to be able to play my music without having my data on in the car and without having to download the music. Now I am not able to do that unless my data is on or connected to Wi-FiPremiumcanada iPhone Xs
I use to be able to play my music without having my data on in the car and without having to download the music. Now I am not able to do that unless my data is on or connected to Wi-Fi ...
Spotify Star
1299 Views
5 replies
0 likes
I've found ways to automatically search for music in an URI Scheme for the iOS app. I haven't been able to find complete documentation about the possibilities, but I would like to start playing on another device with Spotify Connect. What parameter c...
I've found ways to automatically search for music in an URI Scheme for the iOS app. I haven't been able to find complete documentation about the possibilities, but I would like to start play...
619 Views
0 replies
0 likes
PlanPremiumCountry DeviceIphone 11Operating SystemiOS 13.5 My Question or IssueWhenever I download music from the album (as in directly selecting the download button), it automatically likes the album. If I unlike the album, then all the music is sud...
Plan Premium Country Device Iphone 11 Operating System iOS 13.5 My Question or Issue Whenever I download music from the album (as in directly selecting the download button), i...
Spotify Legend
1226 Views
1 replies
0 likes
I have uninstalled and reinstalled the app, logged in and out. It doesn’t load properly and none of my playlist display. My phone is connected to WiFi. It has service and the app is fully updated. Not sure what’s going on, but I’d like to be able to ...
I have uninstalled and reinstalled the app, logged in and out. It doesn’t load properly and none of my playlist display. My phone is connected to WiFi. It has service and the app is fully updated. No...
Regular
1630 Views
9 replies
0 likes
I usually have my phone on a dock when listening to Spotify at home or at a party and before the update you could tap the canvas to enter a fullscreen Canvas. The art was so vibrant and it was very entertaining. Can you please bring it back as now th...
I usually have my phone on a dock when listening to Spotify at home or at a party and before the update you could tap the canvas to enter a fullscreen Canvas. The art was so vibrant and it was very e...
Newbie
13683 Views
21 replies
20 likes
hi, i have a spotify free acc and recently when i’ve been listening to music on my ipad using earbuds with the screen turned off, the song will just stop playing after a minute or so. when i open my ipad, it goes straight to the home screen instead o...
hi, i have a spotify free acc and recently when i’ve been listening to music on my ipad using earbuds with the screen turned off, the song will just stop playing after a minute or so. when i ope...
Spotify Legend
800 Views
1 replies
0 likes
PlanPremiumCountryCanadaDeviceiPhone 6sMy Question or IssueIs the lyrics option still available? I had it on my phone then I closed the app and next thing it was not there but at that time I also ran out of premium and I bought it again after because...
Plan Premium Country Canada Device iPhone 6s My Question or Issue Is the lyrics option still available? I had it on my phone then I closed the app and next thing it was not there bu...
Moderator
2481 Views
3 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium CountryUkIPhone 8Operating System(iOS 12.) My Question or IssueEvery other track playing on Sonos (and via Sonos app) pa...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Uk IPhone 8 Operating System (iOS 12.)  ...
Moderator
685 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone 8Operating SystemiOS 10 My Question or IssueNormally I don't worry about the updates, because if they aren't any good other people will comment and it'll get changed soon enough, but I can't not say somethi...
Plan Premium Country United States Device iPhone 8 Operating System iOS 10 My Question or Issue Normally I don't worry about the updates, because if they aren't any good other people...
Visitor
15423 Views
21 replies
99 likes
Help! I had over 1000 songs ‘liked’ from using Spotify for many years, however I have just had to reinstall the app due to it crashing and now over 500 of my liked songs have disappeared. Please help me get them back! TIA!!
Help! I had over 1000 songs ‘liked’ from using Spotify for many years, however I have just had to reinstall the app due to it crashing and now over 500 of my liked songs have disappeared. Please help...
Casual Listener
8657 Views
3 replies
5 likes
My Liked songs and follow list keep being added songs and artists that I don't even know. This happens for several times, at first I thought that maybe it was an accident but it wasn't.Only me use this account so how can this happens? If anyone know ...
My Liked songs and follow list keep being added songs and artists that I don't even know. This happens for several times, at first I thought that maybe it was an accident but it wasn't. Only me use ...
Visitor
1513 Views
2 replies
0 likes
I am a premium subscriber running version 8.5.60.881 on an iPhone 11 Pro with software 13.4.1. My issue is that when I open the home page on the Spotify app, under the greeting (Good Morning, etc) appear six of my recently played playlists. When I se...
I am a premium subscriber running version 8.5.60.881 on an iPhone 11 Pro with software 13.4.1. My issue is that when I open the home page on the Spotify app, under the greeting (Good Morning...
Casual Listener
1197 Views
4 replies
0 likes
Even if I have reinstalled the app on my phone and Remove offline device from the spotify account page, I cannot install spotify on the Apple Watch. This problem lasts from 2019 to 2020, and the application cannot be resolved after many updates.
Even if I have reinstalled the app on my phone and Remove offline device from the spotify account page, I cannot install spotify on the Apple Watch. This problem lasts from 2019 to 2020, and the appl...
1326 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 13.3.1works perfect on my computer and iPad. This problem is only on my iPhone 11. i have been on a premium account for well over 3 years. Never had a single issue. No matter what I do, it will ...
Plan Premium Country USA Device iPhone 11 Operating System iOS 13.3.1 works perfect on my computer and iPad. This problem is only on my iPhone 11. i have been on a premium account ...
Casual Listener
1509 Views
3 replies
5 likes
PlanFreeCountryegyptDeviceiPhone XSOperating Systemios 13.5 My Question or Issue i’ve downgraded from premium to free and now i have 0 liked songs and albums. all of my followed artists seem to have disappeared. all of the playlists i’ve made on my o...
Plan Free Country egypt Device iPhone XS Operating System ios 13.5 My Question or Issue i’ve downgraded from premium to free and now i have 0 liked songs and albums. all of my ...
Spotify Legend
1063 Views
1 replies
0 likes
PlanPremiumCountry DeviceiPhone 8 My Question or Issuei tried deleting an album but nothing works. the songs are still playable on airplane mode. the songs aren’t on my liked songs and neither is the album or the artist. i already deleted cache, rela...
Plan Premium Country Device iPhone 8 My Question or Issue i tried deleting an album but nothing works. the songs are still playable on airplane mode. the songs aren’t on my like...
461 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just want to be able to listen to four songs that aren't available on Spotify, but the file...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just ...
407 Views
0 replies
0 likes
