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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

239361 Views

27 replies

5 likes

  • 239361 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

terryjamiahaaa

Newbie

121211 Views

118 replies

13 likes

Other
  • 121211 Views
  • 118 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2793 Views

0 replies

0 likes

iOS
  • 2793 Views
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

306317 Views

62 replies

16 likes

  • 306317 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

131352 Views

19 replies

38 likes

  • 131352 Views
  • 19 replies
  • 38 likes

Compensation?

PlanPremiumCountrySpainDeviceiPhone 11Operating SystemiOS 13.5.1 My Question or IssueHi! How is Spotify planning to compensate us, Premium members, for not being able to use the App at all for the whole day?

Casual Listener

Plan Premium Country Spain Device iPhone 11 Operating System iOS 13.5.1   My Question or Issue Hi! How is Spotify planning to compensate us, Premium members, for not being able to use ...

Juantxón

Casual Listener

686 Views

2 replies

0 likes

  • 686 Views
  • 2 replies
  • 0 likes

Spotify app keeps crashing on open

PlanPremiumCountryAustralia DeviceiPhone 11 ProOperating SystemiOS 13.5.1 My Question or IssueWas using the Spotify iOS app to play music through a Bluetooth speaker and the app crashed halfway through a song. The app now crashes within moments of op...

Visitor

Plan Premium Country Australia   Device iPhone 11 Pro Operating System iOS 13.5.1   My Question or Issue Was using the Spotify iOS app to play music through a Bluetooth speaker a...

Monitherese

Casual Listener

1816 Views

6 replies

5 likes

  • 1816 Views
  • 6 replies
  • 5 likes

Spotify can’t open this type of link on this device

PremiumUSAiPhone XiOS 13.5.1When attempting to open “Liked Songs” playlist I get the message above. Songs will play but playlist won’t open. I’ve tried power cycling phone and reunstalling app, and logging out and in.

Visitor

Premium USA iPhone X iOS 13.5.1 When attempting to open “Liked Songs” playlist I get the message above. Songs will play but playlist won’t open. I’ve tried power cycling phone and reunstalling ap...

SoundShots

Composer

1603 Views

1 replies

0 likes

  • 1603 Views
  • 1 replies
  • 0 likes

Rapid Skipping/Stuttering IOS

PlanPremiumCountryUSA Device(iPhone XR)Operating System(iOS 10) My Question or IssueFor months now my Spotify will either play ok, Or just start rapid fire skipping entire playlists and never stopping. I can’t even close the app and reopen it continu...

Casual Listener

  Plan Premium Country USA   Device (iPhone XR) Operating System (iOS 10)   My Question or Issue For months now my Spotify will either play ok, Or just start rapid fire ski...

DassTeeni

Casual Listener

1072 Views

1 replies

0 likes

glitching
Help Spotify!
skipping
  • 1072 Views
  • 1 replies
  • 0 likes

Car bluetooth song skips not working [Iphone]

I have a premium account right now and the recent update won't allow me to skip songs on my Iphone 6. My car skip works with other applications. If there is a way to fix it let me know.

Visitor

I have a premium account right now and the recent update won't allow me to skip songs on my Iphone 6. My car skip works with other applications. If there is a way to fix it let me know.

398 Views

0 replies

0 likes

  • 398 Views
  • 0 replies
  • 0 likes

profile won't load

Hi so basically, whenever i openup my account (i have a premium fam membership) on my iphone XR i click home on my app, and then the gear and then on my name (profile) and it just tells me "something went wrong, have another go?" and the only option ...

Newbie

Hi so basically, whenever i openup my account (i have a premium fam membership) on my iphone XR i click home on my app, and then the gear and then on my name (profile) and it just tells me "something...

464 Views

0 replies

0 likes

  • 464 Views
  • 0 replies
  • 0 likes

App crashing when WiFi or mobiledata is activated

Plan: PremiumCountry: Germany DeviceiPhone 8Operating SystemiOS 13.5.1 My Question or IssueHey lads,so my app worked totally fine until today. When I'm trying to start it, it just crashes immediatly. But only when I'm connected to a WiFi or have mobi...

Regular

Plan: Premium Country: Germany   Device iPhone 8 Operating System iOS 13.5.1   My Question or Issue Hey lads, so my app worked totally fine until today. When I'm trying to st...

EthanS1

Community Legend

1191 Views

4 replies

2 likes

  • 1191 Views
  • 4 replies
  • 2 likes

my app keeps crashing

PlanPremiumCountryUKDeviceiphone 8Operating Systemios 13.5.1My Question or IssueEverytime i go to open the spotify app it crashes. I have tried restarting my phone and reinstalling the app several times however nothing has changed.

Visitor

Plan Premium Country UK Device iphone 8 Operating System ios 13.5.1 My Question or Issue Everytime i go to open the spotify app it crashes. I have tried restarting my phone and reinstalling ...

EthanS1

Community Legend

953 Views

4 replies

3 likes

  • 953 Views
  • 4 replies
  • 3 likes

App error

I updated my app last night to the most recent software and now my app won’t stay open past one second. It crashes before anything can load. I have restarted my phone and redownloaded the app already. Help mePlanPremiumCountry Device(iPhone 8 Plus )O...

Visitor

I updated my app last night to the most recent software and now my app won’t stay open past one second. It crashes before anything can load. I have restarted my phone and redownloaded the app already...

Billy-J

Spotify Star

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Still crashinb

PlanPremiumCountry Device 8 plus(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System ios 13.5.1(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuethe app keeps crashing. Reinstalling doesnt helpeither.

Regular

Plan Premium Country   Device 8 plus (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ios 13.5.1 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...

Billy-J

Spotify Star

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Private Mode doesn‘t work for external devices

PremiumCountry Germany Device(iPhone XsOperating System(iOS My Question or IssueI mostly listen to music via other devices - not my phone, but google home, Carplay, Tiger box or else. But the private mode only works on my phone - still children music...

Regular

Premium Country Germany   Device (iPhone Xs Operating System (iOS   My Question or Issue I mostly listen to music via other devices - not my phone, but google home, Carplay, Tiger ...

638 Views

0 replies

0 likes

  • 638 Views
  • 0 replies
  • 0 likes

Apple car play music pictures in playlist

  Premium plan Device(iPhone 6s Plus )Operating System(iOS And Apple car play) My Question or IssueApple car play problem ı dont see any music pictures on my playlist just music names but ex upgrade ı see pls fix it

Casual Listener

    Premium plan   Device (iPhone 6s Plus ) Operating System (iOS And Apple car play)    My Question or Issue Apple car play problem    ı dont see any music pictu...

574 Views

0 replies

1 likes

  • 574 Views
  • 0 replies
  • 1 likes

Spotify crashes after seconds

Hi, I was listening to music when sporting suddenly crashed. I restarted my phone, uninstalled and Reinstalled the app several times, but the problem remains the same. Whenever I click on Spotify the app crashes after seconds. However it does seem to...

Casual Listener

Hi,  I was listening to music when sporting suddenly crashed. I restarted my phone, uninstalled and Reinstalled the app several times, but the problem remains the same. Whenever I click on Spot...

OneByBoo

Roadie

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

App crashin on iphone

Hi. I updated my spotify app today and my ios is latest version. All is ok, but i try to open on wifi or mobile my app is crushin. Just 1 second and suddenly closed. I did uninstall spotify and reset my phone, after tried again but still crushin. Pla...

Visitor

Hi. I updated my spotify app today and my ios is latest version. All is ok, but i try to open on wifi or mobile my app is crushin. Just 1 second and suddenly closed. I did uninstall spotify and reset...

OneByBoo

Roadie

437 Views

1 replies

1 likes

  • 437 Views
  • 1 replies
  • 1 likes

App keeps closing and shutting down once opened

Third time this app is doing this within two months. I’m paying for premium. PlanPremium CountryUS Device(iPhone 7Plus)Operating System(iOS 10.)

Newbie

Third time this app is doing this within two months. I’m paying for premium.    Plan Premium   Country US   Device (iPhone 7Plus) Operating System (iOS 10.)   &n...

OneByBoo

Roadie

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

IOS 13.5.1 Keep Crashing

PlanPremiumCountryCanadaDeviceIphone Xs MaxOperating SystemIOS 13.5.1 My Question or IssueHi, my account is premium and it keep crashing on IOS 13.5.1 and it's very annoying me. Anyone have solution for this? Every time I opened the app with wifi, it...

Visitor

Plan Premium Country Canada Device Iphone Xs Max Operating System IOS 13.5.1   My Question or Issue Hi, my account is premium and it keep crashing on IOS 13.5.1 and it's very annoying ...

OneByBoo

Roadie

634 Views

1 replies

0 likes

  • 634 Views
  • 1 replies
  • 0 likes

[IOS 13] Spotify Shuts Down While Opening

Whenever I try to open my Spotify app, it automatically shuts down itself. If there is not an internet connection, then it works fine. It happens to me for an hour, here's what I've tried:-Delete all Spotify data from the device and reinstall Spotify...

Newbie

Whenever I try to open my Spotify app, it automatically shuts down itself. If there is not an internet connection, then it works fine. It happens to me for an hour, here's what I've tried: -Delete a...

OneByBoo

Roadie

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Country isn’t updating

So, I have a premium account and I travel quite often, yet Spotify still reads that I am in the United States. Currently I am in the Philippines. Is there any way I can fix this issue?

Newbie

So, I have a premium account and I travel quite often, yet Spotify still reads that I am in the United States. Currently I am in the Philippines. Is there any way I can fix this issue?

OneByBoo

Roadie

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution App Crashes Upon Opening

PlanPremiumCountryUnited StatssDeviceiPhone 11Operating SystemiOS 13.5.1My Question or IssueEvery time I attempt to open the app, it crashes a few seconds later. This is strange considering the app was working perfectly fine a few hours ago. I’ve tri...

Visitor

Plan Premium Country United Statss Device iPhone 11 Operating System iOS 13.5.1 My Question or Issue Every time I attempt to open the app, it crashes a few seconds later. This is strange con...

Ivan

Spotify Legend

1218 Views

1 replies

0 likes

  • 1218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps crashing on iOS

PlanPremium Country United States DeviceiPhone 6s Operating SystemiOS 12.1.2 My Question or IssueSpotify keeps crashing on my iPhone 6s over the past couple days. It usually crashes when I switch to a different song/album/playlist... I click on a tra...

Roadie

Plan Premium   Country  United States   Device iPhone 6s   Operating System iOS 12.1.2   My Question or Issue Spotify keeps crashing on my iPhone 6s over the pas...

leonardy_huang

Casual Listener

41672 Views

17 replies

10 likes

  • 41672 Views
  • 17 replies
  • 10 likes