Help Wizard

Step 1


help, please!

help, please!

I'm on an iPhone 11 and have the latest operating system (which I updated yesterday) and I have deleted and reinstalled the Spotify app.


About a week ago, I was working out and I noticed songs would suddenly skip. (I assumed my hand had brushed against the controls and didn't think much of it.) But it kept happening. Today, I was walking in the park and a second after I launched the app and a playlist, it played maybe half a song and I'd start to walk and it would skip.


Also, I have fully shutdown and closed the app, but it would somehow come on and play.


Not sure if this is connected, but when I would try to take back control of it, the "Voice Controls" prompt would sometimes come up.




This is driving me crazy. 

1 Reply

Hey @GeorgeGustines, welcome to the Community.

Hope you're doing great!

I'd suggest following the steps from this article:


Keep me posted 🙂

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