My iPhone app keeps crashing, I'm on iOS 16.3

[kkv93]

My iPhone app keeps crashing, I'm on iOS 16.3 and tried everything to fix it. Below is a list of things I've tried:

- Clean delete + restart + reinstall
- Reset iPhone settings
- Try with WiFi and cellular
- Logout on all devices

Nothing works.

I can navigate the app in airplane mode, but once I re-enable internet connection and start playing anything it crashes everytime. After this, it crashes right after starting the app.

I'm a premium user and can't use the app this device.

It works on all other devices.

Please advise.

[kaworu_bloodpaw]

Hi @kkv93

Do you have a VPN enabled, or an antivirus software checking your internet activity?

Sometimes, Spotify can be blocked on public/school/business internet connections, but this should cause the app to crash. Considering that it's also not working on your cellular data, it seems like it's not a network problem.

[kkv93]

Thanks, but not a network problem indeed. 

[Vasil]

Hey @kkv93,

Have you tried logging into another device? If it's possible for you, I'd suggest trying this out as it would help us figure out if the issue is account-related.

Another thing to check is whether or not a new account (can be on free) would yield the same results on your own device.
We'll be on the lookout for your response 🙂