My music isn’t showing on second phone that is connected to same account

[JillianWilkie]

I have two phones that are both logged on to same account.  When one plays music ironically it is not showing up as playing on the second phone.  I have worked this for the last 3/4 years and it has automatically just stopped.  I like to see when my partner is online and what he is playing not listening to the music. As he is a long haul driver this is how we operate! Please help as atm I could give my account details to anyone and that would be all able to log onto my account at same time and play whatever they want without interruption!

Plan

Free/Premium - Family

Country

Device

(iPhone 11….  Both phones are an 11)

Operating System

(iOS 14.7.1 - both phones)

[MafeG]

Hi @JillianWilkie,

Welcome to the Community and thank you for posting. 

To start, we suggest you run a clean reinstall of both apps. This is often an overlooked step, but it’s more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble. 

If this doesn't work, please try connecting both iPhones to the same internet network and check the Connect feature again.

Let us know how this goes. 

[JillianWilkie]

• Thanks for replying.  I have completed that many reinstalls, been in the same room, same wifi etc….. this has been working for 3/4 years and all of a sudden just stopped! Wherever he is it just pops up in my feed! The other day he was 8 hrs away and it was showing….. so not sure what is going on and it is driving me crazy lol

[JillianWilkie]

Can anyone help with this issue his music is currently playing now, I am logged on to his Spotify on my phone and nothing playing. This is really frustrating as I like to change his music for him as a way to keep in contact when I am not near him….. no one on the help chat has been able to help me???

[Elena]

Hey @JillianWilkie,

Thanks for reaching out again on the Community.

This does sound like quite the odd behavior, could you make sure that neither of the apps are in offline mode and log out and back in 2 times to force a sync between the account and devices.

It is also important that your apps on all used devices are running the latest versions that are currently available in their respective app stores. Next time you are together, could you check for updates and send us screenshots showing the app versions that you have on both devices, so we can give you better advice? Also, it is possible that the devices need to have an update of their operating systems as well, so you can check that as well as it could resolve the situation.

Hope you find this useful. Keep us posted if you have any questions.

[yanni3003]

I ran into this recently for the first time after working fine for years. I uninstalled and reinstalled several times with no luck.

But after uninstalling, RESTARTING devices, then installing, it worked. I think the restart releases the cache, not simply uninstalling.

I hope this helps.

[OscarDC]

Hey @yanni3003,

Thank you for keeping in contact.

We're glad to know that everything is working fine after restarting the device. We appreciate the time you took following the process and sharing what works for you. Hopefully, this tip will fix the issue for other users too.

In case you need anything else, remember that we're just a post away.

Cheers!