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My phone will randomly switch songs without me touching it

My phone will randomly switch songs without me touching it

Plan

Premium

Country

Canada

Device

Iphone Xr

Operating System

iOS 13.3.1

 

My Question or Issue

I can barely use spotify cause it wont stop switching through random songs that arnt even on my playlist

Reply
1 Reply

Hey there @Tyler18

 

Thanks for reaching out - we’re here to help!

 

If you notice any suspicious activity on your Spotify account, always follow the steps below first:

  1. Open the Reset Password form in a private/incognito window and create a new, strong password you haven’t used for another online-service; 

  2. Open your Account Page, scroll down and click on SIGN OUT EVERYWHERE.

Give your device a quick restart as well before you open the app. Then check if the issue is still there. 

 

Hope this helps. Let us know how it goes. 

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