My playlists disappeared after signing up to a 3 mth premium trial

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My playlists disappeared after signing up to a 3 mth premium trial

stephtogias
Regular

Plan

Premium

Country

GB

Device

iPhone 8

Operating System

iOS 13

 

My Question or Issue

My playlists disappeared after I signed up to a premium 3 mth trial. I was logged into my account when I activated my trial. I did not sign in via FB but my normal login details. How can I retrieve my playlists and my listening history?

1 Reply

Elena
Moderator
Moderator

Hey there @stephtogias!

 

Thanks for getting in touch with us.

 

Starting a subscription will not affect the saved songs and playlists that you have on your account.

 

If your music is missing, then it's possible that you have another account with us. It's not necessary that it was created via Facebook, it could just be registered with a different email.

 

We recommend checking this page out to see what you can do to locate it.

 

We'll be on the lookout for your update. Give us a shout if you have any further questions.

ElenaModerator
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