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Offline access denied

Offline access denied

I only use offline on one device, my iPod. Just now, a popup says that offline access to this device has been denied because I have already enabled it on the allowed number of devices. What gives?



Premium member

iPod Touch iOS 9.3.5 



3 Replies

Hey @Theothistle,


Thanks for your question! 


It looks like you've reached the maximum of 5 different Offline devices. You can read more on that here.


You can manage your Offline devices by logging in here ๐Ÿ™‚


Let us know if you need help with anything else!


Have a nice day.

Both links are page not found, any updated links? I'm running into the same thing.

Hey @matteverett


Thanks for reaching out about this and welcome to the Community.


If you're unable to download your music, we'd recommend taking a look at this article for more info and useful tips. 


Keep in mind that you can only download songs on 5 different devices. If you try to download music on a 6th device, the downloads from the device that hasn't been used in the longest amount of time will be automatically deleted. 


If you have any other questions, don't hesitate to let us know. 


Have a good one.

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