Premium account not recognised on iOS devices

[Sodapop]

None of my devices are recognising that I am a premium member. Any tips to fix this, I have logged of then back in.

[Peter__]

Hey! Welcome to the community 🙂 

Try a clean reinstallation of the applications, sometimes it just needs a little kick to get going!

Peter

[Sodapop]

Thanks for the fast response but it did not work. I can see the songs but they are all greyed out and I can't click on them.

[Sodapop]

Further to my last post, I checked my bank statement and a payment was meant to come out on Saturday and did not so I wonder if they failed to take the payment on a weekend then stopped my account, seems crazy.

[Peter__]

Hey 🙂 

What does your subscription status on your online overview say?

Check your emails on the address that is tied to your Spotify account, you get an email if any payment fails. 

Peter

[Adam]

---

@Sodapop wrote:
Further to my last post, I checked my bank statement and a payment was meant to come out on Saturday and did not so I wonder if they failed to take the payment on a weekend then stopped my account, seems crazy.

---

Seems that is what happened here. We tried to take payment a number of times between the 10th and 12th but we weren't able to. If you resubscribe from here, everything should be back how it was straight away.