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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • frankiaro
  • Newbie
  • 387090 Views
  • 876 replies
  • 325 likes
  • 387090 Views
  • 876 replies
  • 325 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 76235 Views
  • 124 replies
  • 32 likes
  • 76235 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 16996 Views
  • 8 replies
  • 0 likes
  • 16996 Views
  • 8 replies
  • 0 likes

Will my spotify app play on my iPod touch in a ford ka zetec with USB connectivity?

Hi guys, Ive just bought a ford ka zetec with USB connectivity and was wondering whether my spotify app on my iPod touch will play through this? Thanks

  • Newbie
  • Hi guys,   Ive just bought a ford ka zetec with USB connectivity and was wondering whether my spotify app on my iPod touch will play through this?   Thanks
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

App Issues

Dear Spotify and fellow Spotify friends, I'm at the end of my frustration right now, if I'm not able to solve my problems here then I will downgrade my membership. I am experiencing VERY annoying and downright shameful problems with the iPhone app of...

  • Casual Listener
  • Dear Spotify and fellow Spotify friends,   I'm at the end of my frustration right now, if I'm not able to solve my problems here then I will downgrade my membership. I am experiencing VERY a...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Premium subscription 2 devices

Will one Premium subscription work on two devices, an iPhone and an iPad. Thanks

  • Newbie
  • Will one Premium subscription work on two devices, an iPhone and an iPad. Thanks 🙂
  • neo-x
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Synced Tracks Won't Play

I have two synced playlists, but when I'm offline, which is often since I use Spotify on the go a lot, and some of the songs won't play. I'd have to wait to tell you all of the songs - my iPod is being repaired atm - but I know some of them - the ent...

  • Newbie
  • I have two synced playlists, but when I'm offline, which is often since I use Spotify on the go a lot, and some of the songs won't play. I'd have to wait to tell you all of the songs - my iPod is bei...
  • Pabrinex
  • Newbie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

offline mode doesn't work - iphone 4s.

I can't listen in offline mode anymore, when I add a new track to my list I get a pop up message witch says : " There was an error communicating with spotify. Some tracks couldn't be made availeble offline. Spotify will try again later " . So can any...

  • Newbie
  • I can't listen in offline mode anymore, when I add a new track to my list I get a pop up message witch says :  " There was an error communicating with spotify. Some tracks couldn't be made ava...
  • 372 Views
  • 0 replies
  • 2 likes
  • 372 Views
  • 0 replies
  • 2 likes

Spotify Premium Not Working On Iphone 4s

Im tired of waiting been try to listen to the songs i want and it says im not a premium user but i paid i better get a reimbursment for today or something

  • Casual Listener
  • Im tired of waiting been try to listen to the songs i want and it says im not a premium user but i paid i better get a reimbursment for today or something
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Tried that

I deleted app reset phone re downloaded app many times over the past five hours I do not know how to "reset/clean cache" and will I get an extra day to compensate me for my loss of time

  • Regular
  • I deleted app reset phone re downloaded app many times over the past five hours I do not know how to "reset/clean cache" and will I get an extra day to compensate me for my loss of time
  • 67 Views
  • 0 replies
  • 0 likes
  • 67 Views
  • 0 replies
  • 0 likes

Me also

I also purchased premium for 10.00 and it says only premium users can stream on demand

  • Regular
  • I also purchased premium for 10.00 and it says only premium users can stream on demand
  • 84 Views
  • 0 replies
  • 0 likes
  • 84 Views
  • 0 replies
  • 0 likes

Local Songs Not Playing

My local files arent playing. I have tried readding them, syncing them, they are DEFINITELY on offline mode... Please help. Same exact problem with more detail listed here (kinda old so i remade): http://community.spotify.com/t5/iPod-iPod-Classic-iPo...

  • Casual Listener
  • My local files arent playing. I have tried readding them, syncing them, they are DEFINITELY on offline mode...    Please help. Same exact problem with more detail listed here (kinda old...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Spotify stopped running on ipod touch after initial track queued

I'm using spotify on ipod touch running ios 5.1.1. Up until last several weeks, no problems. Since then, can't seem to get anything to play. Have uninstalled and reinstalled app. When launch, will play initial song, but if fast forward or skip to nex...

  • Casual Listener
  • I'm using spotify on ipod touch running ios 5.1.1.  Up until last several weeks, no problems.  Since then, can't seem to get anything to play.  Have uninstalled and reinstalled app.&nb...
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

Premium Account not registering

I subscribed to the premium trial and did the seperate mobile login, however it says i am still using a free account. Any help would be appreciated.

  • Casual Listener
  • I subscribed to the premium trial and did the seperate mobile login, however it says i am still using a free account. Any help would be appreciated.
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

Spotify Premium Not Working On iPhone

Spotify isnt working on my iphone or ipod only on my computer an i paid so i need help!!

  • Casual Listener
  • Spotify isnt working on my iphone or ipod only on my computer an i paid so i need help!!
  • 732 Views
  • 0 replies
  • 0 likes
  • 732 Views
  • 0 replies
  • 0 likes

I just upgraded to Premium but it doesn't show on my iphone

I just upgraded my service to premium buy it won't show on my iphone. When I try to play a song from my playlist it shows that I must upgrade still. Please advise. Thank you.

  • Newbie
  • I just upgraded my service  to premium buy it won't show on my iphone. When I try to play a song from my playlist it shows that I must upgrade still.   Please advise. Thank you.
  • Ahoeazz
  • Casual Listener
  • 317 Views
  • 5 replies
  • 0 likes
  • 317 Views
  • 5 replies
  • 0 likes

30 day free trial not working on iPhone

I've been using the free iPhone app for a while but just started the 30 day free trial and it doesn't recognize that I've upgraded. Ive read threads here and tried some of the solutions (logging in w spotify credentials or Facebook credentials) but t...

  • Newbie
  • I've been using the free iPhone app for a while but just started the 30 day free trial and it doesn't recognize that I've upgraded. Ive read threads here and tried some of the solutions (logging in w...
  • user-removed
  • Not applicable
  • 820 Views
  • 4 replies
  • 0 likes
  • 820 Views
  • 4 replies
  • 0 likes

Latest/recent iOS app updates are a disgrace

The iOS app has been unstable/usuable for about six months now. I'd say the last four updates have rendered Spotify mobile absolutely useless. What are the development team thinking? Surely they should be testing the app before putting out there? Sur...

  • Gig Goer
  • The iOS app has been unstable/usuable for about six months now. I'd say the last four updates have rendered Spotify mobile absolutely useless. What are the development team thinking? Surely they shou...
  • moonseal
  • Regular
  • 3548 Views
  • 18 replies
  • 2 likes
  • 3548 Views
  • 18 replies
  • 2 likes

Offline scrobbling cache still not working

I just updated and it will still only send the very last tracks I listen to lastfm. Annoying.

  • Roadie
  • I just updated and it will still only send the very last tracks I listen to lastfm. Annoying.
  • talesfer
  • Roadie
  • 344 Views
  • 1 replies
  • 1 likes
  • 344 Views
  • 1 replies
  • 1 likes

Last.fm scrobbling not working in the new iOS app

I love the new iPad app but it doesn't seem to want to scrobble to Last.fm anymore. Prior to the release of the iPad app, I was using the iPhone app on my iPad and it would scrobble without any problems. I have tried the following to get scrobbling w...

  • Casual Listener
  • I love the new iPad app but it doesn't seem to want to scrobble to Last.fm anymore. Prior to the release of the iPad app, I was using the iPhone app on my iPad and it would scrobble without any probl...
  • talesfer
  • Roadie
  • 4194 Views
  • 7 replies
  • 5 likes
  • 4194 Views
  • 7 replies
  • 5 likes

Song won't load on iPad

A few days before the update, I could only play 1 song from the entire playlist, then after the update, I can't play any song at all. Been re-installed the app again and again for at least 5 times now but no luck I'm a premium user. Fix this please!

  • Casual Listener
  • A few days before the update, I could only play 1 song from the entire playlist, then after the update, I can't play any song at all.  Been re-installed the app again and again for at least 5 ti...
  • Goodman
  • Spotify Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Solved!! Spotify crashes on 3GS

This is a joke. Your app constantly crashes on my iPhone 3GS. I can play 1 or 2 tracks, and then the screen goes black for a second and the app crashes. Nevermind the poor usability and the gaps in the stream - it's the crashing that gets on my nerve...

  • Casual Listener
  • This is a joke. Your app constantly crashes on my iPhone 3GS. I can play 1 or 2 tracks, and then the screen goes black for a second and the app crashes. Nevermind the poor usability and the gaps in t...
  • Raphael
  • Casual Listener
  • 3555 Views
  • 8 replies
  • 2 likes
  • 3555 Views
  • 8 replies
  • 2 likes

New iPad Spotify version of today August 28: Cannot find the Air Play icon!

Well, I installed the new Spotify version for iPad today August 28. But I cannot find the Air Play icon. It seems to be gone! Has Apple forced Spotify to take it away, perhaps due to iTunes competition?

  • Casual Listener
  • Well, I installed the new Spotify version for iPad today August 28. But I cannot find the Air Play icon. It seems to be gone! Has Apple forced Spotify to take it away, perhaps due to iTunes competiti...
  • Sten
  • Casual Listener
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes