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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

36994 Views

41 replies

10 likes

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  • 41 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102505 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1299 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299086 Views

61 replies

16 likes

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  • 61 replies
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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125770 Views

19 replies

38 likes

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  • 19 replies
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Solved!! Just started 30 day free trial, but can't login

On my iphone I get 'login failed Could not login to spotify. Maybe you've changed the password.....?' So I reset the password, carefully typing the new password into the Spotify Login screen on the iphone 4s ios 6.1 but it keeps failing. I did have a...

Casual Listener

On my iphone I get 'login failed Could not login to spotify. Maybe you've changed the password.....?'  So I reset the password, carefully typing the new password into the Spotify Login screen on...

Adam

Roadie

724 Views

2 replies

0 likes

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Starred songs on desktop don't sync to iphone

Hallo,i need you help. Since Saturday i have a problem with my Iphone5 Spotify app,before i starred songs on desktop, activate online mode on iphone and starred songs in playlist begin sync, now this no longer works, online mode ist active but nothin...

Music Fan

Hallo, i need you help.   Since Saturday i have a problem with my Iphone5 Spotify app,before i starred songs on desktop, activate online mode on iphone and starred songs in playlist begin syn...

Salentinu

Music Fan

1268 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Tracks disappearing offline

I know there are a lot of posts about playlists disappearing offline, but my issue is about tracks. I just added 3 songs to my 2010s playlist on my PC and I decided to make sure these were on my iPod offline so I would be able to take these tracks in...

Newbie

I know there are a lot of posts about playlists disappearing offline, but my issue is about tracks. I just added 3 songs to my 2010s playlist on my PC and I decided to make sure these were on my iPod...

331 Views

0 replies

0 likes

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Click on playbutton closes webpage on ipad

Hi all, I try to implement the spotify play button on a website with a dynamic tracklist. Everything works fine within every browser, except on the ipad. When i touch the play button on the ipad, there is a message to open the spotify app or to downl...

Casual Listener

Hi all,   I try to implement the spotify play button on a website with a dynamic tracklist. Everything works fine within every browser, except on the ipad. When i touch the play button o...

Droobie

Casual Listener

491 Views

2 replies

0 likes

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  • 2 replies
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Spotify wont sync my playlists

Hey guys ive had no problems with spotify recently except that my ipod touch playists wont sync all the way. I have done a clean install on my ipod and computer with no help. when i turn on spotify on my ipod the playlists are all listed but only a p...

Newbie

Hey guys ive had no problems with spotify recently except that my ipod touch playists wont sync all the way.  I have done a clean install on my ipod and computer with no help. when i turn on spo...

513 Views

0 replies

0 likes

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Solved!! iPhone Not Registering My Premium Subscription

Hey all,I have had Spotify Premium for a few months with no problems. However this morning after I got off work my iPhone no longer registers that I am a premium member. Help?

Casual Listener

Hey all, I have had Spotify Premium for a few months with no problems. However this morning after I got off work my iPhone no longer registers that I am a premium member. Help?

BrandonHotz

Casual Listener

651 Views

2 replies

0 likes

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  • 2 replies
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My playlist is empty.

Hi! When i open my playlist "jeje" it is empty. This is the case on both my computer and android. The playlist is there, the songs is there, but they kind of is not there... All the songs are downloaded, but when im not online they wont appear on the...

Casual Listener

Hi! When i open my playlist "jeje" it is empty. This is the case on both my computer and android. The playlist is there, the songs is there, but they kind of is not there... All the songs are downloa...

Peter__

Community Legend

611 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Pls Help: Iphone 5 is not being recognised by Spotify and can't sync

I've been using Spotify for years but I recently upgraded to Spotify Premium. When I wanted to use it on my Iphone 5 I logged in using the same account and managed to streamed music on my iPhone5. But it was later that I realised the music I streamed...

Casual Listener

I've been using Spotify for years but I recently upgraded to Spotify Premium. When I wanted to use it on my Iphone 5 I logged in using the same account and managed to streamed music on my iPhone5. Bu...

Peter__

Community Legend

1572 Views

6 replies

0 likes

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  • 6 replies
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Spotify not syncing any playlists to iPhone

I have uninstalled Spotify and restarted both my Mac and iPhone, then re-installed the app back onto both devices. Space is not an issue as I still had 6+ GB on my iPhone prior to uninstalling. Upon uninstalling it removed all saved data (including t...

Visitor

I have uninstalled Spotify and restarted both my Mac and iPhone, then re-installed the app back onto both devices.  Space is not an issue as I still had 6+ GB on my iPhone prior to uninstalling....

user-removed

Not applicable

3135 Views

7 replies

0 likes

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  • 7 replies
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Music stops after 1 min (iPhone)

Today when listening to Spotify on my Iphone 4 the music stops after about 1 min. Then I have to fast forward just a little and then I can press play again. But it does this every minute. It has never done this before. App Store is not telling me a u...

Regular

Today when listening to Spotify on my Iphone 4 the music stops after about 1 min. Then I have to fast forward just a little and then I can press play again. But it does this every minute.   It...

Joe

Community Legend

909 Views

4 replies

0 likes

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  • 4 replies
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Portion of my playlists do not load

Spotify, When using your iPhone app only the bottom half of my playlists automatically load when I open with out without a network connection. The more recent playlists cannot load withot a network connection. On top of that, the more recently added ...

Newbie

Spotify,   When using your iPhone app only the bottom half of my playlists automatically load when I open with out without a network connection. The more recent playlists cannot load withot a ...

Matts002

Newbie

634 Views

1 replies

0 likes

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  • 1 replies
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My premium account is not working anymore

Hi, I pay for Spotify but can not use my premium account. I have tried to delete and reinstall the app. twice but it still not working. Following error message appear when i click on a song "Spotify is required for on-demand mobile streaming. It´s fr...

Casual Listener

Hi,   I pay for Spotify but can not use my premium account. I have tried to delete and reinstall the app. twice but it still not working. Following error message appear when i click on a song&...

karinhogmark

Casual Listener

1105 Views

4 replies

0 likes

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Synced playlist consume 3G if NOT offline mode?

Hi I cant find a clear answer for this thus posted this question. Device: Iphone 5 (iOS 6.1.3) Status: Spotify premium Question: For the playlist I synced, will it consume 3G data if I play the song in this playlist WITHOUT swithching to OFFLINE mode...

Regular

Hi   I cant find a clear answer for this thus posted this question.   Device: Iphone 5 (iOS 6.1.3) Status: Spotify premium   Question: For the playlist I synced, will i...

MichaelJerzak

Composer

508 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Iphone not showing up in devices/ Unable to sync local files

I just got spotify premium and I follow all the steps to try to sync my local files, but my phone will not show up under devices? Does anyone know how I can fix this?

Casual Listener

I just got spotify premium and I follow all the steps to try to sync my local files, but my phone will not show up under devices? Does anyone know how I can fix this? 

cmule

Casual Listener

1587 Views

2 replies

0 likes

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  • 2 replies
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Song not available and solution

Hi all, I am looking for this song. It is the OST for the russian movie 'Metpo'. The artist is called Bi-2 and Spotify has it but not the song. I searched in itunes and found out they do have it. Is there anyway I can purchase the song from itune and...

Visitor

Hi all,   I am looking for this song.  It is the OST for the russian movie 'Metpo'. The artist is called Bi-2 and Spotify has it but not the song. I searched in itunes and found out they ...

Adam

Roadie

574 Views

3 replies

0 likes

  • 574 Views
  • 3 replies
  • 0 likes

Syncing songs for offline play does not work!

I have a one month trial of premium (which i plan to continue) on a non-jailbroken phone. Everything works appropriately liike, Wifi, 3G, etc.. Please help, this is quite frustrating seeing as I've tried rebooting, reinstalling, the works. Any and al...

Casual Listener

I have a one month trial of premium (which i plan to continue) on a non-jailbroken phone. Everything works appropriately liike, Wifi, 3G, etc.. Please help, this is quite frustrating seeing as I've t...

Adam

Roadie

934 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

iPhone saying Premium is required to play on my iPhone.

I have been playing on my phone since June 2012 with no problem and suddenly 2 days ago it all went offline and says I cannot play anything unless I upgrade to Premium which I already have and am paying £9.99 for the service. How can I get this worki...

Newbie

I have been playing on my phone since June 2012 with no problem and suddenly 2 days ago it all went offline and says I cannot play anything unless I upgrade to Premium which I already have and am pay...

Taylor

Community Legend

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes

Spotify premium not working on my iPhone 3G

Hi, I just started a free trial of Spotify Premium but it won't work on my phone. I don't have a computer, so I haven't tried from one, yet. I tried uninstalling and reinstalling the app. I tried logging in outside of Facebook, but it just makes me l...

Casual Listener

Hi, I just started a free trial of Spotify Premium but it won't work on my phone. I don't have a computer, so I haven't tried from one, yet. I tried uninstalling and reinstalling the app. I tri...

Peter__

Community Legend

1992 Views

3 replies

0 likes

  • 1992 Views
  • 3 replies
  • 0 likes