Premium doesn’t play

[Jensmiumiu]

I recently got premium a few day ago for my iPhone 6, when offline some songs weather it’s a on shuffle or chosen they just stay at 0:00. Someone had this problem previously the solution given was to reinstall and download songs did that and didn’t work. Please help 

[Billy-J]

Hey @Jensmiumiu, thanks for reaching out to the Community!

Could you let me know your subscription status here? Also, could you try enabling Airplane Mode and see if that enables you to play the songs offline?

If you're still having troubles, please let me know your device name and iOS version.

Keep me posted 🙂

[Jensmiumiu]

Hey!

Yes, my subscription status is Premium. Also, I tried that but it didn't work only some songs play. My device is an Iphone 6 with IOS version of 12.4. 

[Billy-J]

Hey @Jensmiumiu,

Thanks for trying those steps!

Could you try removing your Offline devices from this page, then doing a reinstallation?

Let me know how this goes 🙂