Problem with Airpods 2

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Re: Problem with Airpods 2

Nic_10
Regular
Yes

Re: Problem with Airpods 2

Rock Star 21
Rock Star 21

Hey @Nic_10.

 

Have you tried my previous steps? If you haven’t please try them and let me know how it goes :)

Billy-JRock Star 21
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Re: Problem with Airpods 2

Nic_10
Regular
I have already tried following these steps.

Re: Problem with Airpods 2

Rock Star 21
Rock Star 21

Hey @Nic_10.

 

In this case, could you try using your AirPods on a different iPhone device if possible to see if the issue persists?

 

If that doesn’t help, then I’d recommend making sure that the both your original iPhone device and the Spotify app are updated to the latest versions available.

 

Also, can you let me know your Spotify app version?

 

Keep me updated!

Billy-JRock Star 21
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Note: I'm not a Spotify employee.

Re: Problem with Airpods 2

Nic_10
Regular
I already tried and sadly I must add that after resetting the AirPods, the double tap works fine but now when I switch track sometimes, the song does not even load.

Re: Problem with Airpods 2

Moderator
Moderator

Hey @Nic_10.

 

Thanks for getting back to us, and apologies for the late reply!

 

Glad to hear that you managed to resolve the original issue with a reset :)

 

As for the other issue you mentioned, could you give us a few more details about it? How are you switching track? Also, what do you mean exactly by the song not loading?

 

Thanks! We'll be looking out for your reply ;)

PeterModerator
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