Problem with Airpods 2

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Problem with Airpods 2

Nic_10
Regular

 

Premium

Country

 

Device

(iPhone 8)

Operating System

(iOS 12.2)

 

My Question or Issue

Recently I purchased the second generation AirPods. From the beginning I noticed problems with the double tap method since it rarely switch track. On top of that, sometimes when I remove one of the AirPods, the music doesn't stop or when I put them on, the music just doesn't keep playing. I was wondering if anybody has the same problem or know how to solve it.

15 Replies
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Re: Problem with Airpods 2

Rock Star 21
Rock Star 21

Hey @Nic_10, and welcome to the community.

Hope you're doing great! 

 

That's odd. Could you try a clean reinstall of the app? If that doesn't help, please let me know your device name, app, and software version (the exact iOS version).

 

Let me know how this goes :) 

Billy-JRock Star 21
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Note: I'm not a Spotify employee.

Re: Problem with Airpods 2

Nic_10
Regular
Hi, I tried to unistall the app and then download it again but it didn’t work. My phone is an iPhone 8 and the software version is 12.2

Re: Problem with Airpods 2

Rock Star 21
Rock Star 21

Hey @Nic_10.

 

Thanks for trying!

Could you try disconnecting, then reconnecting your AirPods following these steps? If that doesn't help, please let me know and I'll take a look even closer.

 

Thanks :) 

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Problem with Airpods 2

Nic_10
Regular

I already tried to disconnect the AirPods after contacting the Support of Apple but did not work.

Re: Problem with Airpods 2

Rock Star 21
Rock Star 21

Hey @Nic_10.

 

Thanks for the reply!

Does this happen only using Spotify, or in general?

 

Keep me updated :)

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Problem with Airpods 2

Nic_10
Regular
Specifically with Spotify

Re: Problem with Airpods 2

Rock Star 21
Rock Star 21

Hey @Nic_10.

 

Thanks for your reply!

Could you confirm that you've tried this with another media app (e.g. YouTube) and that it works normally without any of the glitches you've experienced with Spotify?

 

Let me know how this goes :)

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Problem with Airpods 2

Nic_10
Regular
Yes

Re: Problem with Airpods 2

Rock Star 21
Rock Star 21

Hey @Nic_10.

 

Thanks for clarifying! Could you try resetting your AirPods following these steps?

 

Also, have you heard similar complaints from their friends using AirPods 2, since there aren't any issues on this here on the community or anywhere else?

Keep me posted :) 

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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