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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398902 Views
  • 879 replies
  • 326 likes
  • 398902 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78848 Views
  • 124 replies
  • 32 likes
  • 78848 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18053 Views
  • 8 replies
  • 0 likes
  • 18053 Views
  • 8 replies
  • 0 likes

Solved!! Problems while playing songs, songs dont' start at beginning

Hi all, Lately I have a problem playing songs on Spotify. When I for instance listen to some playlists, I get some problems playing the songs. When I skip to the next song, the song does not start at the beginning of the song. Some songs start at 6 s...

  • Regular
  •   Hi all, Lately I have a problem playing songs on Spotify. When I for instance listen to some playlists, I get some problems playing the songs. When I skip to the next song, the song does not...
  • marcel2209
  • Regular
  • 1372 Views
  • 8 replies
  • 0 likes
  • 1372 Views
  • 8 replies
  • 0 likes

Songs not downloading to iPhone

PlanPremiumCountry Australia Device(iPhone 7)Operating System(iOS) My Question or Issue I am attempting to download a playlist but it is stuck on 'Downloading - waiting to download'. I have tried clearing space on my phone (there are a few Gb free no...

  • Newbie
  • Plan Premium Country Australia   Device (iPhone 7) Operating System (iOS)   My Question or Issue   I am attempting to download a playlist but it is stuck on 'Downloadin...
  • Loxer
  • Spotify Star
  • 3301 Views
  • 1 replies
  • 0 likes
  • 3301 Views
  • 1 replies
  • 0 likes

Spotify new features .. Whats good and whats not ?

Can we please share our thoughts here on new features of spotify on IOS ?? Good things first 1. Cool New design2. Free Users can now select DO NOT PLAY THIS SONG AGAIN from any playlist and it wont ever come up again !!!!3. Ability to preview 10 seco...

  • Gig Goer
  • Can we please share our thoughts here on new features of spotify on IOS ??   Good things first  1. Cool New design 2. Free Users can now select DO NOT PLAY THIS SONG AGAIN from any play...
  • Loxer
  • Spotify Star
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Spotify app won’t play podcast episodes

Hi! I’ve been trying to play episodes of the In Our Time podcast in the Spotify app. However, I’m only able to listen to a few of the first episodes I ever clicked on—if I try to click on a new one, the app glitches (the downbar pops up and then disa...

  • Casual Listener
  • Hi! I’ve been trying to play episodes of the In Our Time podcast in the Spotify app. However, I’m only able to listen to a few of the first episodes I ever clicked on—if I try to click on a new ...
  • kn410
  • Casual Listener
  • 12473 Views
  • 2 replies
  • 6 likes
  • 12473 Views
  • 2 replies
  • 6 likes

Solved!! Random music after inactivity

PlanPremiumCountry MexicoDeviceiPhone XOperating SystemiOS 12.0 My Question or Issue Every time after a period of inactivity, when I open the app, it shows the message saying than I’m listening music in web player Chrome and changes the playlist bein...

  • Casual Listener
  • Plan Premium Country  Mexico Device iPhone X Operating System iOS 12.0   My Question or Issue  Every time after a period of inactivity, when I open the app, it shows the mess...
  • changoleoncin
  • Casual Listener
  • 1934 Views
  • 4 replies
  • 0 likes
  • djSugarRush
    inactivity
    ios12
    iphonex
    Playlist
    tommy
  • 1934 Views
  • 4 replies
  • 0 likes

how to unhide deleted songs (do not play again button) on premium?? PLEASE HELP

Before i upgraded to premium i clicked the 'do not play this again' button on a couple of songs that i didn't want to listen to in one of playlists because i couldn't skip. On the free version it was easy to undo this, however now that i've upgraded ...

  • Newbie
  • Before i upgraded to premium i clicked the 'do not play this again' button on a couple of songs that i didn't want to listen to in one of playlists because i couldn't skip. On the free version it was...
  • logic500
  • Gig Goer
  • 4421 Views
  • 2 replies
  • 4 likes
  • 4421 Views
  • 2 replies
  • 4 likes

Unable to download songs on iphone6

PlanPremium Country Hong Kong DeviceIPhone 6 Operating System My Question or Issue As shown above, there is no download individual song option available, please help!

EBB37702-3E15-4AA7-96DB-8EDDF78588EC.png 75E33058-DE3E-42D2-9593-486712A80325.png
  • Casual Listener
  •     Plan Premium  Country  Hong Kong  Device IPhone 6   Operating System   My Question or Issue  As shown above, there is no download individ...
  • Loxer
  • Spotify Star
  • 796 Views
  • 1 replies
  • 0 likes
  • 796 Views
  • 1 replies
  • 0 likes

Repeat track doesn’t work

Hi,iPhone with the latest update (12.0)USAPremiumRecently I have been noticing that my repeat playlist button is on the screen and working but when I click it a second time to get it to repeat the song, it doesn’t work. It doesn’t even give me the op...

  • Newbie
  • Hi, iPhone with the latest update (12.0) USA Premium Recently I have been noticing that my repeat playlist button is on the screen and working but when I click it a second time to get it to repea...
  • Loxer
  • Spotify Star
  • 1249 Views
  • 1 replies
  • 0 likes
  • 1249 Views
  • 1 replies
  • 0 likes

music randomly start playing in the middle of the day

My music will just start playing and I won't even be using my phone what can i do to stop it

  • Newbie
  • My music will just start playing and I won't even be using my phone what can i do to stop it
  • Loxer
  • Spotify Star
  • 953 Views
  • 1 replies
  • 0 likes
  • 953 Views
  • 1 replies
  • 0 likes

Not receiving notifications

Despite having all notification setting enabled for email and push, I never receive any updates either via push or email. I follow a lot of artists and playlists and would really like a notification when they publish new music. Plan = PremiumCountry ...

  • Newbie
  • Despite having all notification setting enabled for email and push, I never receive any updates either via push or email. I follow a lot of artists and playlists and would really like a notification ...
  • Loxer
  • Spotify Star
  • 1064 Views
  • 1 replies
  • 0 likes
  • 1064 Views
  • 1 replies
  • 0 likes

Autoplay

PlanFree/PremiumCountry Device(iPhone 7)Operating SystemIOS 11 My Question or Issue Spotify keeps “adding” songs to my playlists on mobile and plays songs that are not in my playlist. Autoplay is turned off.

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 7) Operating System IOS 11   My Question or Issue  Spotify keeps “adding” songs to my playlists on mobile and plays songs that are ...
  • Loxer
  • Spotify Star
  • 990 Views
  • 1 replies
  • 0 likes
  • 990 Views
  • 1 replies
  • 0 likes

Solved!! Different view

PlanPremiumDeviceiPhone 7Operating SystemiOS12 Hi, sometimes spotify change view of playback where bottom bar with buttons disapear and buttons are visible only after interaction, while they are floating upon album cover. This is perfect and I would ...

  • Casual Listener
  • Plan Premium Device iPhone 7 Operating System iOS12   Hi, sometimes spotify change view of playback where bottom bar with buttons disapear and buttons are visible only after interaction, ...
  • Loxer
  • Spotify Star
  • 4022 Views
  • 3 replies
  • 0 likes
  • Playback view layout
  • 4022 Views
  • 3 replies
  • 0 likes

Superuser Contribution My family subscription only works on my Mac, not on my phone

Hi, I paid for the family subscription. It works well on my macbook. However, it still appears that my account is FREE on my iPhone. I've logged in and out multiple times and reinstalled the app mutiple times, but it still appears as FREE. Is there a...

  • Newbie
  • Hi,   I paid for the family subscription. It works well on my macbook. However, it still appears that my account is FREE on my iPhone. I've logged in and out multiple times and reinstalled the...
  • Daisy
  • Spotify Legend
  • 858 Views
  • 1 replies
  • 0 likes
  • 858 Views
  • 1 replies
  • 0 likes

My Queue Is Really Buggy

PlanPremiumCountry Australia DeviceiPhone 8Operating SystemiOS 12 My Question or Issue Not sure if this is just me but whenever I make a queue, the last song in the list becomes invisible and uneditable. To add the que often doesn’t move and keeps so...

  • Newbie
  • Plan Premium Country  Australia  Device iPhone 8 Operating System iOS 12   My Question or Issue  Not sure if this is just me but whenever I make a queue, the last song i...
  • Loxer
  • Spotify Star
  • 1261 Views
  • 1 replies
  • 0 likes
  • Ghost Queue
    iOS 12
    iphone 8
    Queue bug
    queue error
    queue list
  • 1261 Views
  • 1 replies
  • 0 likes

My iphone spotify bounces when plugged into my car, can't use phone. Any way to fix?

When I plug my iphone x into my car to use spotify, it sometimes begins bouncing and I can't use my phone. It is like Spotify hijacks my phone and won't let me use anything but Spotify. It does this often. Quite annoying and the fact Spotify works pe...

  • Newbie
  • When I plug my iphone x into my car to use spotify, it sometimes begins bouncing and I can't use my phone. It is like Spotify hijacks my phone and won't let me use anything but Spotify. It does this ...
  • Loxer
  • Spotify Star
  • 1065 Views
  • 1 replies
  • 0 likes
  • 1065 Views
  • 1 replies
  • 0 likes

Shared playlist link

PlanPremiumCountry USADeviceiPhone XOperating SystemiOS 12 My Question or IssueMy friends and i have a shared playlist where we compile our favorites each month. I can't seem to open this month's playlist. I got the link in a text message, which take...

  • Newbie
  • Plan Premium Country  USA Device iPhone X Operating System iOS 12   My Question or Issue My friends and i have a shared playlist where we compile our favorites each month. I ...
  • Billy-J
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! App slow and crashing after ios update

PlanPremium CountryUSA DeviceIphone X My Question or IssueSince updating to ios 12, spotify is extremely slow, often completely unresponsive when opening it. About half of the time it ends up crashing. I tried re-installing it but it behaves the same...

  • Regular
  • Plan Premium   Country USA   Device Iphone X     My Question or Issue Since updating to ios 12, spotify is extremely slow, often completely unresponsive when openi...
  • Loxer
  • Spotify Star
  • 2995 Views
  • 3 replies
  • 0 likes
  • 2995 Views
  • 3 replies
  • 0 likes

Spotify on ipad only

I would like to give my daughter (9) access to her Spotify family. account on her ipad in her room but only if I can have her use Spotify only. Like guided access and she won’t be able to navigate to anything else on her IPad. Guided access doesn’t w...

  • Casual Listener
  • I  would like to give my daughter (9) access to her Spotify family. account on her ipad in her room but only if I can have her use Spotify only. Like guided access and she won’t be able to navig...
  • Loxer
  • Spotify Star
  • 1285 Views
  • 5 replies
  • 0 likes
  • 1285 Views
  • 5 replies
  • 0 likes

Superuser Contribution Songs playing at high speed when connected to vehicle

Plan: PremiumCountry: Canada Device: iPhone 6 (Rogers)Operating System: 11.4.1 When connected to 2018 Toyota Tacoma, songs play at triple or higher speed for one second, then drop out for 1 second, then resume playing at triple speed for 1 second. An...

  • Casual Listener
  •   Plan: Premium Country: Canada   Device: iPhone 6 (Rogers) Operating System: 11.4.1   When connected to 2018 Toyota Tacoma, songs play at triple or higher speed for one second,...
  • Jemi
  • Spotify Legend
  • 486 Views
  • 4 replies
  • 0 likes
  • 486 Views
  • 4 replies
  • 0 likes

Songs fully deleted ?

Hi there pkease excuse my question, i am a newish user. I am running out of storeage space on my phone and need to delete some albums. To remove a downloaded album, I untogle the download button and confirm remove. The download button is white. howev...

  • Newbie
  • Hi there   pkease excuse my question, i am a newish user.   I am running out of storeage space on my phone and need to delete some albums.   To remove a downloaded album, I ...
  • Loxer
  • Spotify Star
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes