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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 43449 Views
  • 15 replies
  • 36 likes
  • 43449 Views
  • 15 replies
  • 36 likes

Songs won’t play on iPhone but will other platforms

PlanFreeCountryUKDeviceiPhone XSOperating SystemiOS 12 some songs on Spotify won’t play through my phone, yet they will through other devices, for example Spotify on my Xbox, however whenever I use my phone to control Spotify on my Xbox by connecting...

  • Newbie
  •   Plan Free Country UK Device iPhone XS Operating System iOS 12    some songs on Spotify won’t play through my phone, yet they will through other devices, for example Spotify...
  • Loxer
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Spotify is buggy on iOS 12.1.2

PlanPremiumCountryGermanyDevice(iPhone 7)Operating System(iOS 12.1.2)My Question or IssueWhen I have my iPhone on standby, Spotify open (not listening to music) and I don't use my iPhone for a few minutes and I come back wanting to search a song on S...

  • Casual Listener
  • Plan Premium Country Germany Device (iPhone 7) Operating System (iOS 12.1.2) My Question or Issue When I have my iPhone on standby, Spotify open (not listening to music) and I don't use my i...
  • Loxer
  • Community Legend
  • 789 Views
  • 1 replies
  • 0 likes
  • 789 Views
  • 1 replies
  • 0 likes

Likes on mobile/iOS not syncing to Desktop app anymore

PlanPremiumCountry USADeviceiPhone XS MaxOperating SystemiOS 12.1 My Question or IssueI have been using Spotify Premium forever and recently was frustrated with an iOS app update that seems to have stopped likes on Spotify mobile from registering wit...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone XS Max Operating System iOS 12.1   My Question or Issue I have been using Spotify Premium forever and recently was frustrated with an ...
  • Loxer
  • Community Legend
  • 2660 Views
  • 19 replies
  • 2 likes
  • 2660 Views
  • 19 replies
  • 2 likes

About apple watch complication

Hi, i would like to know when can the spotify complication in the latest apple watch face can show the singer and the song name?PlanPremiumCountryHong Kong DeviceIphone XOperating Systemios 12.1.4 watchOS 5.1.3

  • Newbie
  • Hi, i would like to know when can the spotify complication in the latest apple watch face can show the singer and the song name? Plan Premium Country Hong Kong  Device Iphone X Operating ...
  • Billy-J
  • Spotify Star
  • 1611 Views
  • 1 replies
  • 1 likes
  • 1611 Views
  • 1 replies
  • 1 likes

Spotify plays wrong song

PlanPremiumCountryGermanyDeviceiPhone 8Operating SystemiOS 12.1.4 My Question or IssueI use Spotify Connect with my Amazon Echo. When I play a Playlist in shuffle mode, and add a Song to the queue with the Spotify iOS App, the Echo plays the wrong so...

  • Visitor
  • Plan Premium Country Germany Device iPhone 8 Operating System iOS 12.1.4   My Question or Issue I use Spotify Connect with my Amazon Echo. When I play a Playlist in shuffle mode, and a...
  • Billy-J
  • Spotify Star
  • 1150 Views
  • 1 replies
  • 0 likes
  • 1150 Views
  • 1 replies
  • 0 likes

App crashes/bugs out (iOS)

PlanPremiumCountryNetherlandsDeviceiPhone 8 PlusOperating SystemiOS 12.1.3 My Question or IssueThe app on my phone freezes when I press a song to start playing. The app totally bugs out, until I close the app entirely. Then I start the app again and ...

  • Visitor
  •   Plan Premium Country Netherlands Device iPhone 8 Plus Operating System iOS 12.1.3   My Question or Issue The app on my phone freezes when I press a song to start playing. Th...
  • Billy-J
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Discover weekly has not updated in a year

PlanPremium CountryUSA Device(iPhone 10xs, Ipad Pro) My Question or IssueI recently restarted my Spotify account. My Discover Weekly did not update today as I expected. The last time Discover Weekly updated was a year ago. Will it take time for the d...

  • Visitor
  •     Plan Premium   Country USA   Device (iPhone 10xs, Ipad Pro)   My Question or Issue I recently restarted my Spotify account. My Discover Weekly did not update ...
  • Mantisentil
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Impossible to delete or redownload songless albums in my library.

PremiumusaIphoneMy Question or Issue - In my library in the albums section ALL the songs in every full saved album is gone. There is no option to delete the empty album . The download button is grayed out and won’t work. The text says “you haven’t sa...

  • Casual Listener
  • Premium usa Iphone My Question or Issue -  In my library in the albums section ALL the songs in every full saved album is gone. There is no option to delete the empty album .  The downl...
  • 323 Views
  • 0 replies
  • 0 likes
  • 323 Views
  • 0 replies
  • 0 likes

Impossible to delete or redownload songless albums in my library.

PremiumusaIphoneMy Question or Issue - In my library in the albums section ALL the songs in every full saved album is gone. There is no option to delete the empty album . The download button is grayed out and won’t work. The text says “you haven’t sa...

  • Casual Listener
  • Premium usa Iphone My Question or Issue -  In my library in the albums section ALL the songs in every full saved album is gone. There is no option to delete the empty album .  The downl...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Solved!! Music library missing on iOS

PlanPremiumCountryUSADeviceiPhone X Operating SystemiOS- current Not sure if this is an app update or what but I can only access playlists. My music library is missing?

  • Casual Listener
  • Plan Premium Country USA Device iPhone X  Operating System iOS- current   Not sure if this is an app update or what but I can only access playlists. My music library is missing?
  • sarahp18
  • Casual Listener
  • 2136 Views
  • 2 replies
  • 1 likes
  • 2136 Views
  • 2 replies
  • 1 likes

Imposible abrir Spotify

Hola, desde ayer tengo este problema. En el iPhone se actualizó la aplicación de Spotify y desde ese momento no pude volver a abrirlo. Toco el icono y no pasa nada. Ya desinstalé y volví a instalar pero sigue igual. Alguien sabe cuál puede ser el pro...

  • Newbie
  • Hola, desde ayer tengo este problema. En el iPhone se actualizó la aplicación de Spotify y desde ese momento no pude volver a abrirlo. Toco el icono y no pasa nada. Ya desinstalé y volví a instalar p...
  • Jpgchief
  • Spotify Star
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Solved!! Songs will only download when I play them!

This is so frustrating. I upgraded to premium a couple hours before a long flight to download offline playlists. I waited a while. Just wanted to download about 300 songs... the grey arrow appears but not the green one. Only when I click on a song an...

  • Visitor
  • This is so frustrating. I upgraded to premium a couple hours before a long flight to download offline playlists. I waited a while. Just wanted to download about 300 songs... the grey arrow appears bu...
  • Jpgchief
  • Spotify Star
  • 5868 Views
  • 1 replies
  • 0 likes
  • 5868 Views
  • 1 replies
  • 0 likes

Ayuda!

Hola a todos, quisiera que me pudieran ayudar para solucionar este problema que tengo sobre mi cuenta que es premium pero cuando pongo canciones no me deja adelantar o atrasar la canción y también poner el playlist en aleatorio, saben cómo solucionar...

  • Newbie
  • Hola a todos, quisiera que me pudieran ayudar para solucionar este problema que tengo sobre mi cuenta que es premium pero cuando pongo canciones no me deja adelantar o atrasar la canción y también po...
  • Jpgchief
  • Spotify Star
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Update

PlanPremiumCountryUSADeviceiPhone 8 My Question or IssueAfter update, I lost my saved music tab and my entire list of artists. It now wants me to individually follow artists. I also had over 2,000 songs that are lost in the wind and now have to searc...

  • Visitor
  • Plan Premium Country USA Device iPhone 8   My Question or Issue After update, I lost my saved music tab and my entire list of artists. It now wants me to individually follow artists. I a...
  • Maxim
  • Spotify Star
  • 529 Views
  • 2 replies
  • 6 likes
  • 529 Views
  • 2 replies
  • 6 likes

Bug - Left aligned text?

PlanPremiumCountryUKDeviceiPhone 6Operating SystemiOS 12 My Question or IssueThe player has suddenly started displaying song info left-aligned as opposed to Centre-aligned. I can’t imagine this is a design choice because no other text is left-aligned...

  • Regular
  • Plan Premium Country UK Device iPhone 6 Operating System iOS 12   My Question or Issue The player has suddenly started displaying song info left-aligned as opposed to Centre-aligned. ...
  • AppleG
  • Composer
  • 1156 Views
  • 2 replies
  • 0 likes
  • Layout
    UI
    UX
  • 1156 Views
  • 2 replies
  • 0 likes

New UI is Inconvenient, Not Geared Towards Listeners

PlanPremiumCountryUSADeviceiPhone 6S PlusOperating SystemiOS 12.1.4My Question or IssueThis topic has been posted before, and I have already made an idea page (as have quite a few others), but I feel that it is best to share this critique on multiple...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 6S Plus Operating System iOS 12.1.4 My Question or Issue This topic has been posted before, and I have already made an idea page (as have quite a few o...
  • DonAnnix
  • Casual Listener
  • 884 Views
  • 1 replies
  • 3 likes
  • Android
    inconvenience
    iphone
    Mobile
    Premium
    Update
  • 884 Views
  • 1 replies
  • 3 likes

Popular Songs

iOS PlanPremium My Question or Issue Is there a way to see the most popular song on an album on Spotify like how Apple Music adds a star next to the most popular songs on the album?

  • Newbie
  • iOS   Plan Premium   My Question or Issue   Is there a way to see the most popular song on an album on Spotify like how Apple Music adds a star next to the most popular songs on...
  • katiek_
  • Composer
  • 672 Views
  • 2 replies
  • 2 likes
  • 672 Views
  • 2 replies
  • 2 likes

Spotify on iPad dysfunctional

I search an artist and expect to find the artist with a list of the artit’s available albums and songs. Instead, my only search results are a few random playlists related to my search (with the name of artist in playlist name). Other issue: I try to ...

  • Visitor
  • I search an artist and expect to find the artist with a list of the artit’s available albums and songs. Instead, my only search results are a few random playlists related to my search (with the name ...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Unrelated songs after one playlist/radio song

Trying to listen to a Merle Haggard playlist and it plays one song then starts shuffling my son's hip-hop. I don't mind the hip-hop but don't want it at the moment. Have tried logging out and back in. I turned autoplay off and on. I also tried severa...

  • Newbie
  • Trying to listen to a Merle Haggard playlist and it plays one song then starts shuffling my son's hip-hop.  I don't mind the hip-hop but don't want it at the moment.  Have tried logging out...
  • 372 Views
  • 0 replies
  • 0 likes
  • 372 Views
  • 0 replies
  • 0 likes

Awful new UI

Hello, The new user interface of Spotify is horrible.I never had a reason to complain about Spotify for the last 5 years. I always used the app, and it’s the first time I feel compelled to come here and spend my time to complain about it. The latest ...

  • Newbie
  • Hello,   The new user interface of Spotify is horrible. I never had a reason to complain about Spotify for the last 5 years. I always used the app, and it’s the first time I feel compelled to...
  • jri45
  • Newbie
  • 3945 Views
  • 5 replies
  • 48 likes
  • UI
    Update
  • 3945 Views
  • 5 replies
  • 48 likes