Problems with the “new” option don’t play this song


Problems with the “new” option don’t play this song





(iPhone 8 Plus)

Operating System

(iOS 13)


My Question or Issue

I was listening a song as always, and I accidentally pushed the option “don’t play this song” and when I wanted to remove that option it doesn’t work, I push the opposite option called “allow to play this song” and nothing happens. I would like to know if it’s a bug or something and if it will be fixed lately.


1 Reply

Re: Problems with the “new” option don’t play this song


Hey there @TedMosby5


Thanks for reaching out - we’re here to help!

Just to confirm, have you tried a clean reinstall of the Spotify app on your iPhone? We recommend this step as it'll remove the old drivers first and then install the new ones. This tends to solve issues with the app's playback features. Give your device a quick restart as well before you open the newly installed app. 


It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.


Do you mind also telling us on which Spotify feature you do experience this issue? Does it happen on a playlist, radio, album or other? Let us know so we can take a closer look.    

We'll look out for your reply.

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“Music is the strongest form of magic.” Marilyn Manson