Queue issues

[mrgreatbritain]

Hi fellow Spotify users,

I’ve never really had problems with the app until very recently. However this is persistent. Whenever I start building up a queue of songs, not necessarily a long one even, sometimes just 5 songs or so, it just disappears. I can’t figure out the cause or solution but I notice it sometimes happens when I’ve exited the app or when an advert comes on. The strange thing about the advert issue is it plays the next song in the queue while getting rid of the rest. I have tested this with both long and short queues but it happens very often nowadays. It’s really annoying to have to rebuild my queue every time the app decides to scrap it.

In terms of how to fix it, I’ve tried everything! Turned my ipad off, cleared my history, made sure the app was updated, deleted and reinstalled the app, signed out... I’m out of ideas.

Any help would be appreciated.

Plan

free

Country

UK

Device

Ipad air

[Onewave]

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@mrgreatbritain wrote:

I’ve tried everything! Turned my ipad off, cleared my history, made sure the app was updated, deleted and reinstalled the app, signed out... I’m out of ideas.

I have only one suggestion: try switching to free Premium trial. If the problem stays, it will be clear it's the app and not your plan. As an option you can contact support and they provide you testing Premium account.