Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

140301 Views

503 replies

108 likes

  • 140301 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

98366 Views

19 replies

38 likes

  • 98366 Views
  • 19 replies
  • 38 likes

Group Sessions Not Available

PlanPremium FamilyCountryUS DeviceiPhone 11 ProOperating System My Question or IssueHello. I do not have the “Group Session” option or the share code available on my “Devices Available” screen. I followed the instructions here: +https://support.spoti...

Newbie

  Plan Premium Family Country US   Device iPhone 11 Pro Operating System     My Question or Issue Hello. I do not have the “Group Session” option or the share code ava...

Tom

Community Legend

4862 Views

1 replies

0 likes

  • 4862 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Song Order When Listening

PlanFreeCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueWhenever I'm listening to songs from my Library or "Liked Songs," the order randomly switches from the next song in the library to the top of the list. This is ex...

Casual Listener

Plan Free Country United States Device Desktop Operating System Windows 10   My Question or Issue Whenever I'm listening to songs from my Library or "Liked Songs," the order randomly s...

Elena

Moderator

581 Views

2 replies

0 likes

  • 581 Views
  • 2 replies
  • 0 likes

Solved!! Skype chat interrupts spotify

Hello people!Anyone noticed that a Skype chat automatically pause Spotify?it would be great if someone knows how to fix this as its rather annoying to not being able to text chat while listening to music. Using iPhone 11 Cheers!

Regular

Hello people! Anyone noticed that a Skype chat automatically pause Spotify? it would be great if someone knows how to fix this as its rather annoying to not being able to text chat while listening ...

MichaelJerzak

Composer

1998 Views

3 replies

0 likes

  • 1998 Views
  • 3 replies
  • 0 likes

Solved!! Sample Rate on Spotify iPhone vs Mac Desktop version using Chord Mojo greatly differ

HI, I recently bought a Chord Mojo DAC, but i am unable to get expected sample rates on my iphone using Spotify. I am a premium Spotify customer and have the settings on my iphone set to "extreme" for download etc and have resync to ensure all music ...

Newbie

HI,  I recently bought a Chord Mojo DAC, but i am unable to get expected sample rates on my iphone using Spotify.   I am a premium Spotify customer and have the settings on my iphone set...

peter-imrich

Newbie

26505 Views

7 replies

1 likes

  • 26505 Views
  • 7 replies
  • 1 likes

Superuser Contribution Shuffle button disabled

PlanPremiumCountryNetherlandsDeviceiPhone Xs,Operating SystemiOS 12.1.3 Since a few days ago, the shuffle button in the Now Playing screen is permanently disabled. It will not turn on. I've tried logging out and back in, uninstalling and reinstalling...

Casual Listener

Plan Premium Country Netherlands Device iPhone Xs, Operating System iOS 12.1.3   Since a few days ago, the shuffle button in the Now Playing screen is permanently disabled. It will not ...

LiveForIt

Casual Listener

3491 Views

10 replies

2 likes

  • 3491 Views
  • 10 replies
  • 2 likes

Solved!!Superuser Contribution Can't turn off Behind The Lyrics

PlanPremiumCountryVietnamDeviceiPhone XS MaxOperating SystemiOS 12.2 My Question or IssueI can't turn off Behind The Lyrics, because when i go to setting i don't see a button "Behind The Lyrics" ON/OFF, just have ON/OFF Canvas. Please help me. Thanks...

Newbie

  Plan Premium Country Vietnam Device iPhone XS Max Operating System iOS 12.2   My Question or Issue I can't turn off Behind The Lyrics, because when i go to setting i don't see ...

Peter

Spotify Legend

79982 Views

12 replies

9 likes

  • 79982 Views
  • 12 replies
  • 9 likes

app randomly freezes

PlanPremiumCountryunited states DeviceiPhone 7Operating SystemiOS My Question or Issueafter a random amount of time the whole app will freeze but the song i am playing will play for a little while until the whole entire app disappears along with the ...

Newbie

Plan Premium Country united states   Device iPhone 7 Operating System iOS   My Question or Issue after a random amount of time the whole app will freeze but the song i am playing...

AdamDamon

Spotify Star

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Skips and Stops music

PlanPremiumCountry DeviceiPhone 8 plus Operating SystemIOS 11 When using without earphones everything’s normal, but when I listen with earphones on the music keeps randomly pausing and skiping to the next one, also jumping forward and back for no rea...

Casual Listener

  Plan Premium Country   Device iPhone 8 plus  Operating System IOS 11   When using without earphones everything’s normal, but when I listen with earphones on the music ...

AzhayaC

Casual Listener

604 Views

2 replies

0 likes

  • 604 Views
  • 2 replies
  • 0 likes

App Freezes iPhone 4/2020

PlanPremiumCountryUSDeviceiPhone XR Operating SystemiOS 13.3.1 My Question or IssueThe app works fine until I try to connect it to another device within my network. (PS4, google home etc..) Then the main app on the phone freezes. It allows the music ...

Casual Listener

Plan Premium Country US Device iPhone XR  Operating System iOS 13.3.1   My Question or Issue The app works fine until I try to connect it to another device within my network. (PS4...

misterdj2994

Casual Listener

604 Views

1 replies

0 likes

  • 604 Views
  • 1 replies
  • 0 likes

Songs no longer playing

PlanPremiumCountryAustraliaDeviceiPhone 7Operating SystemUp to date My Question or Issue Ive had the Novelists on my Spotify app for a while and was able to listen to all their albums. Then one day for no reason I was unable to play any of their song...

Casual Listener

Plan Premium Country Australia Device iPhone 7 Operating System Up to date    My Question or Issue   Ive had the Novelists on my Spotify app for a while and was able to list...

Kingrat

Visitor

2077 Views

5 replies

0 likes

Novelists
  • 2077 Views
  • 5 replies
  • 0 likes

Spotify hangs itself up after adding a number of tracks to playlists.

PlanPremiumCountryGermanyDeviceiPhone XROperating SystemiOS 13.4 My Question or IssueHello everyone.The last weeks/months I‘m dealing with a little issue. Spotify hangs itself up after adding a few tracks within 1-2 minutes into playlists. When this ...

Newbie

Plan Premium Country Germany Device iPhone XR Operating System iOS 13.4   My Question or Issue Hello everyone. The last weeks/months I‘m dealing with a little issue.  Spotify ...

AdamDamon

Spotify Star

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Queue

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 13.2.3 My Question or IssueLast song in queue is invisible when I click “go to queue”

Visitor

Plan Premium Country United States Device iPhone 11 Operating System iOS 13.2.3   My Question or Issue Last song in queue is invisible when I click “go to queue”

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

my Spotify's interface hasn't updated yet

PlanPremiumCountryColombiaDeviceiPhone XROperating SystemiOS 13.4.1 All my friends and relatives have the new Spotify interface except me in my iPhone such as the new playlist design; and I'm still stuck in the old interface with the old playlist des...

Visitor

Plan Premium Country Colombia Device iPhone XR Operating System iOS 13.4.1    All my friends and relatives have the new Spotify interface except me in my iPhone such as the new pla...

489 Views

0 replies

0 likes

  • 489 Views
  • 0 replies
  • 0 likes

Superuser Contribution Where are the queue and repeat buttons on iOS

PlanFreeCountryAustraliaDeviceiPhone 6sOperating SystemiOS 13 My Question or IssueI can't find the repeat and queue buttons on my phone

Casual Listener

  Plan Free Country Australia Device iPhone 6s Operating System iOS 13   My Question or Issue I can't find the repeat and queue buttons on my phone

ldoyle545

Casual Listener

553 Views

4 replies

1 likes

  • 553 Views
  • 4 replies
  • 1 likes

Sonos Speaker Configure

PlanFree/PremiumCountryUSDeviceiPadOperating System(iOS 10 My Question or IssueI am brand new to the service, getting ready to purchase speakers. If I purchase three speakers and put them in separate rooms of the house, will the app automatically pla...

Regular

  Plan Free/Premium Country US Device iPad Operating System (iOS 10   My Question or Issue I am brand new to the service, getting ready to purchase speakers. If I purchase three ...

339 Views

0 replies

0 likes

  • 339 Views
  • 0 replies
  • 0 likes

Playlist art blank

Hello, I have premium on iPhone 6s iOS 13.4.1. When I create a new, blank playlist and then add songs (not local files) to the playlist, the playlist art doesn't update with the collage of album art. I only see the collage of album art when I click t...

Casual Listener

Hello,   I have premium on iPhone 6s iOS 13.4.1. When I create a new, blank playlist and then add songs (not local files) to the playlist, the playlist art doesn't update with the collage...

569 Views

0 replies

1 likes

Album Cover
playlist art
Playlist Cover
  • 569 Views
  • 0 replies
  • 1 likes

Superuser Contribution ‚Feeling blue‘ playlist by Spotify vanished

Does anybody have a copy of that original playlist by Spotify? It disappeared suddenly. Need song titles and artists... Thx   PlanPremiumCountryGermanyDevice(iPhone 8 plusOperating Systemios My Question or Issue

235298A7-CEC6-4C73-916F-689CCA5D3716.png

Visitor

Does anybody have a copy of that original playlist by Spotify? It disappeared suddenly.  Need song titles and artists... Thx       Plan Premium Country Germany Device (iPh...

jenszovoort

Visitor

825 Views

2 replies

0 likes

  • 825 Views
  • 2 replies
  • 0 likes

Superuser Contribution Update issues

My Spotify seems to not have updated to the new, fresh layout most of my friends have been able to use. I’m concerned that my Spotify won’t update into that layout - I use an IPhone XR - as well as the fact the three dots that allow me to edit and pr...

Regular

My Spotify seems to not have updated to the new, fresh layout most of my friends have been able to use.    I’m concerned that my Spotify won’t update into that layout - I use an IPhone XR...

Mario

Spotify Legend

1389 Views

7 replies

0 likes

  • 1389 Views
  • 7 replies
  • 0 likes

Airplay Dropouts- iOS 13.3.1 Apple TV 13.4

PlanPremiumCountryUSADeviceiPhone XS / Apple TVOperating SystemiOS 13.3.1 / TvOS 13.4 My Question or IssueI am having pretty constant audio dropouts using Spotify when air playing from my phone or computer to my Apple TV. It has gotten worse in the l...

Casual Listener

  Plan Premium Country USA Device iPhone XS / Apple TV Operating System iOS 13.3.1 / TvOS 13.4   My Question or Issue I am having pretty constant audio dropouts using Spotify whe...

Josephkir

Casual Listener

938 Views

1 replies

0 likes

Airplay
dropouts
iOS
  • 938 Views
  • 1 replies
  • 0 likes

New UI: I can't find it.

PlanPremium (3-Month Free Trial)CountryUSADeviceiPhone 8Operating SystemiOS 13.4My Question or IssueSo I've heard a lot about the new UI, but it isn't appearing on my device. Spotify is up-to-date with updates, and I tried deleting the app and redown...

Visitor

Plan Premium (3-Month Free Trial) Country USA Device iPhone 8 Operating System iOS 13.4 My Question or Issue So I've heard a lot about the new UI, but it isn't appearing on my device. Spotif...

Bjorn42

Newbie

549 Views

2 replies

0 likes

  • 549 Views
  • 2 replies
  • 0 likes