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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30860 Views

40 replies

9 likes

  • 30860 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95578 Views

115 replies

12 likes

Other
  • 95578 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1043 Views

0 replies

0 likes

iOS
  • 1043 Views
  • 0 replies
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293948 Views

60 replies

15 likes

  • 293948 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123859 Views

19 replies

38 likes

  • 123859 Views
  • 19 replies
  • 38 likes

Solved!! App crashing turning car mode off

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Casual Listener

  None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galax...

Onewave

Roadie

1315 Views

1 replies

0 likes

  • 1315 Views
  • 1 replies
  • 0 likes

Songs not syncing to iPhone

PlanPremiumCountryUnited StatesDevice(iPhone 6s Plus, HP Pavilion)Operating System(iOS 13.4.1, Windows 10)My Question or IssueI have done all the steps to sync my local files to my iPhone and they still haven't showed up. 1. Both devices are on the s...

Casual Listener

Plan Premium Country United States Device (iPhone 6s Plus, HP Pavilion) Operating System (iOS 13.4.1, Windows 10) My Question or Issue I have done all the steps to sync my local files to my ...

prod2019

Casual Listener

1935 Views

6 replies

1 likes

  • 1935 Views
  • 6 replies
  • 1 likes

Spotify stops playing randomly on iPad

PlanPremiumCountryUSADeviceiPad ProOperating SystemiOS 13.3.1 My Question or IssueSpotify stops playing at random times on iPad. Will stop when screen shuts off, changing apps, or if the app is left open. Have reset the iPad multiple times, force clo...

Casual Listener

Plan Premium Country USA Device iPad Pro Operating System iOS 13.3.1   My Question or Issue Spotify stops playing at random times on iPad.  Will stop when screen shuts off, changi...

tboehmmd

Casual Listener

690 Views

1 replies

0 likes

  • 690 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue is Not Clearing - Can’t Play a New Playlist

PlanPremiumCountryUSADeviceiPhone XSOperating SystemiOS 13 My Question or Issue The queue doesn’t clear when I select a new playlist or radio station - it adds the station or playlist to the bottom of my queue instead, reverting back to a prior playl...

Casual Listener

  Plan Premium Country USA Device iPhone XS Operating System iOS 13   My Question or Issue   The queue doesn’t clear when I select a new playlist or radio station - it adds...

Ivan

Spotify Legend

637 Views

1 replies

1 likes

  • 637 Views
  • 1 replies
  • 1 likes

Solved!! I cant find videos on spotify. I can also only see the podcast button, no sight of any video feature

PlanPremiumCountry AustriaDevice(iPhone SE)Operating System(iOS 10) My Question or Issue Video feature

Newbie

Plan Premium Country  Austria Device (iPhone SE) Operating System (iOS 10)   My Question or Issue  Video feature

YaDavv

Newbie

2571 Views

2 replies

0 likes

  • 2571 Views
  • 2 replies
  • 0 likes

Mini Cooper F56 - Steering controls

PlanPremiumDeviceiPhone XR My Question or IssueHi, I’m part of a Mini owners club with over 2000 Mini Cooper owners. And we all are very sad that Spotify has broken the ability to skip songs via the steering wheel. It was possible some years ago but ...

Casual Listener

Plan Premium Device iPhone XR   My Question or Issue Hi, I’m part of a Mini owners club with over 2000 Mini Cooper owners. And we all are very sad that Spotify has broken the ability to sk...

Rockah

Casual Listener

1910 Views

2 replies

0 likes

Mini
  • 1910 Views
  • 2 replies
  • 0 likes

Solved!! Where’s the follow button on the iPhone app?

Ever since the update, I can't find the follow button for playlists on the iPhone app. Could someone tell me where to find it? Thank you!

Visitor

Ever since the update, I can't find the follow button for playlists on the iPhone app. Could someone tell me where to find it? Thank you! 

user-removed

Not applicable

2710 Views

2 replies

0 likes

follow playlist
iphone
  • 2710 Views
  • 2 replies
  • 0 likes

Solved!! Connect to sonos speakers still not working

PlanPremiumUSA DeviceiPhone SE 2020Operating SystemiOS 13.4.1 My Question or IssueConnection to my Sonos stopped working a couple of days ago. Although I see from other posts that you consider this resolved, I have what may be a unique issue. From fo...

Visitor

Plan Premium USA   Device iPhone SE 2020 Operating System iOS 13.4.1   My Question or Issue Connection to my Sonos stopped working a couple of days ago.  Although I see from ...

user-removed

Not applicable

1564 Views

4 replies

0 likes

  • 1564 Views
  • 4 replies
  • 0 likes

Bug Report: iOS (iPad) bounceback not fully inplemented

Hi there! i'm not able to start a topic in ongoing issues... so maybe a moderator is able to move this for me? DeviceiPad Pro 11 inch 2020Operating System(iPadOS 13.4.1) My Question or Issuesee this GIF for this weird broken bounceback!

Newbie

Hi there!   i'm not able to start a topic in ongoing issues... so maybe a moderator is able to move this for me?    Device iPad Pro 11 inch 2020 Operating System (iPadOS 13.4.1)...

473 Views

0 replies

0 likes

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Superuser Contribution Couldn’t load the page

PlanPremiumCountryGBDevice(iPhone XR,samsung galaxy s10)Operating System(iOS13,) Hello i use Spotify on my iphone and samsung phone my samsung device work spotify well but my i phone couldn’t load i check everything even internet connection but my sp...

Casual Listener

  Plan Premium Country GB Device (iPhone XR,samsung galaxy s10) Operating System (iOS13,)     Hello i use Spotify on my iphone and samsung phone my samsung device work spoti...

itsmenima_

Casual Listener

6525 Views

6 replies

0 likes

  • 6525 Views
  • 6 replies
  • 0 likes

Unable to go into liked songs album.

I can click on my liked songs album and a random song will play, but I can’t look at the actual album. It says “Spotify can’t open this type of link on this device”. I used the album not even an hour ago and it worked correctly! PlanPremiumCountryUSA...

Casual Listener

I can click on my liked songs album and a random song will play, but I can’t look at the actual album. It says “Spotify can’t open this type of link on this device”.  I used the album not even a...

512 Views

0 replies

0 likes

  • 512 Views
  • 0 replies
  • 0 likes

No songs will play when searched for in 'Liked Songs"

PlanPremiumCountryUnited KingdomDeviceiPhone XROperating SystemiOS 13.4.1 My Question or IssueThis has been an issue for a long time now; when I search for a song in my liked songs, none of the displayed results play when tapping them so I then have ...

Casual Listener

Plan Premium Country United Kingdom Device iPhone XR Operating System iOS 13.4.1   My Question or Issue This has been an issue for a long time now; when I search for a song in my liked...

mbmb123

Casual Listener

806 Views

2 replies

0 likes

  • 806 Views
  • 2 replies
  • 0 likes

Solved!! Will local files downloaded to a different phone that’s on my account be accessible from my phone?

PlanPremiumCountryUnited States DeviceiPhone X, my girlfriend has a Mac bookOperating SystemIOS 1.13.1 i don’t have access to a computer so I can’t put local files on my Spotify account and sync them to my phone. But if my girlfriend uses her compute...

Regular

  Plan Premium Country United States  Device iPhone X, my girlfriend has a Mac book Operating System IOS 1.13.1  i don’t have access to a computer so I can’t put local files o...

Onewave

Roadie

869 Views

1 replies

0 likes

  • 869 Views
  • 1 replies
  • 0 likes

I can’t log in to my account using my username and password even if I memorized them what do I do

I can’t log in to my account using my username and password. I can’t use my email cause I forgot what email I used. Even though I know the username and password are correct it said it is not correct. Pls help me Cuz I just paid Premium for that accou...

Visitor

I can’t log in to my account using my username and password. I can’t use my email cause I forgot what email I used. Even though I know the username and password are correct it said it is not correct....

Onewave

Roadie

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

Cuanta música se puede tener en la cuenta ?

Hasta cuanta música puedo tener descargada, tiene un limite de canciones guardadas en mi spotify?

Newbie

Hasta cuanta música puedo tener descargada, tiene un limite de canciones guardadas en mi spotify?

andresfelipeev

Casual Listener

4759 Views

2 replies

0 likes

  • 4759 Views
  • 2 replies
  • 0 likes

iOS App Tab Bar Icons broken

PlanPremiumCountryGermany DeviceiPhone 11 ProOperating SystemiOS 13.4.1Spotify Version8.5.56.1214 My Question or IssueThe three tab bar icons are cut off at the bottom (see the attached screenshot, e.g. the Home icon has no bottom line) and are not c...

Newbie

Plan Premium Country Germany   Device iPhone 11 Pro Operating System iOS 13.4.1 Spotify Version 8.5.56.1214   My Question or Issue The three tab bar icons are cut off at the bo...

Onewave

Roadie

614 Views

1 replies

0 likes

  • 614 Views
  • 1 replies
  • 0 likes

Very odd suggestions

no matter what I play and like and add to playlists, Spotify insists on: suggesting “similar” from two artists I rarely play. For months now. What about from the multitude of other artists? four different rows of suggestions on classical ? Why? Hey I...

Regular

no matter what I play and like and add to playlists, Spotify insists on:   suggesting “similar” from two artists  I rarely play. For months now.  What about from the multitude of oth...

Onewave

Roadie

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Available Devices, Sonos, iPad

Premium Plan, UK, iPad app, Sonos, Latest updates. Playing Spotify within the Sonos app and there are no issues. Playing Spotify app on iPad, Sonos speaker(s) appear as available devices, playback using a Sonos speaker via available devices is proble...

Visitor

Premium Plan, UK, iPad app, Sonos, Latest updates.   Playing Spotify within the Sonos app and there are no issues.   Playing Spotify app on iPad, Sonos speaker(s) appear as available de...

Onewave

Roadie

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Spotify does not work with cellular data.

Hello, Spotify says "You're offline" when phone is on cellular data. The phone is connected, because all other applications works fine.Spotify connects successfully when WiFi is enabled. I've tried:- reintstall- device restartwithout effect. Phone: i...

Regular

Hello,    Spotify says "You're offline" when phone is on cellular data. The phone is connected, because all other applications works fine. Spotify connects successfully when WiFi is enab...

amanpatel

Visitor

6830 Views

14 replies

1 likes

  • 6830 Views
  • 14 replies
  • 1 likes

Offline mode on iPhone VERY buggy

CountryUnited StatesDevice(iPhone 8, iPhone XR)Operating System(iOS 13.4.1) My Question or IssueSpotify on my iPhone 8 has been very buggy the last month or so when attempting to use the app offline. The two main issues I persistently have are 1) whe...

Casual Listener

  Country United States Device (iPhone 8, iPhone XR) Operating System (iOS 13.4.1)   My Question or Issue Spotify on my iPhone 8 has been very buggy the last month or so when attem...

spunky214

Regular

2125 Views

8 replies

2 likes

  • 2125 Views
  • 8 replies
  • 2 likes