Setting up Spotify on 3 iPads...issue...

[Wilbur9999]

I have Spotify installed on my Macbook Air.  I have Sonos installed on my Ipad, with Spotify setup within the Sonos app.  That all works fine.

Now I want to set up Spotify on 2 further Ipads (used by my kids) so they can downland their music and listen offline.  When I try and downlaod the Spotify app to these iPads it won't let me.

Am I doing something wrong, or is this a restriction of some type?

Thanks for any suggestions...

[David]

There shouldn't be any kind of restriction, unless these iPad's are running on an iOS version earlier than iOS 4. If this is the case, you'd need to update to at least iOS 5 in order to use the current version of Spotify in the App Store. If you're on iOS 4, then you can use the "Spotify for iOS4" application. 

[Wilbur9999]

All machines are using IOS 5.  When I try and downlaod from the App Store the Spotify App appears, but the "Free" button is shaded out, so I cannot click on it and downlaod to the IPAD's.  The IPAD's are synced to the MacBook Air and so whilst the Spotify App appears when I sync the machines, it will not transfer across to the IPAD's?

I have sent two help desk support requests to Spotify, but both remain unaswered so would appreciate any advice or suggestions from the Community...

[David · Accepted solution]

That sounds like a problem relating to purchases with the App Store. Have you set an age restriction on the device? As Spotify has access to material which may be deemed offensive, we have rated it 12+.

[Wilbur9999]

That was it, have increased age to 12+ and it works now.  Thank you, this has been driving me mad for the past week

[David]

No problem!