Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

238193 Views

27 replies

5 likes

  • 238193 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

terryjamiahaaa

Newbie

119482 Views

118 replies

13 likes

Other
  • 119482 Views
  • 118 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2733 Views

0 replies

0 likes

iOS
  • 2733 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305692 Views

62 replies

16 likes

  • 305692 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

130996 Views

19 replies

38 likes

  • 130996 Views
  • 19 replies
  • 38 likes

Premium is not working on iPhone

I just upgraded to a 3 month premium account, but my iphone still states I need to upgrade. Please help.

Regular

I just upgraded to a 3 month premium account, but my iphone still states I need to upgrade.  Please help.  

robcarper

Regular

473 Views

2 replies

0 likes

  • 473 Views
  • 2 replies
  • 0 likes

iPod 4 - No Music

So, Spotify works fine... although... there is no sound coming from any songs. I've checked to see whether the global setting of the iPod is on volume and volume is just fine on iPod itself. Though nothing plays on Spotify via iPod. iPod is iPod 4.

Casual Listener

So, Spotify works fine...   although... there is no sound coming from any songs.   I've checked to see whether the global setting of the iPod is on volume and volume is just fine on...

296 Views

0 replies

0 likes

  • 296 Views
  • 0 replies
  • 0 likes

Playlist

I have a the Spotify app in my computer and in my Ipad but the problem I can only listen to my playlist on my computer and not in my ipad on the go. Please Help and make it both ways.

Casual Listener

I have a the Spotify app in my computer and in my Ipad but the problem I can only listen to my playlist on my computer and not in my ipad on the go. Please Help and make it both ways.

Peter__

Community Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Premium upgrade

I got the free 30 days premium membership but Spotify says I still need a premium membership. I have logged in and out but it still does not let me stream music on my iPad. Please help. Not a good start!

Newbie

I got the free 30 days premium membership but Spotify says I still need a premium membership. I have logged in and out but it still does  not let me stream music on my iPad. Please help. Not a g...

Peter__

Community Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Playlist on iPod Touch Crashing Constantly - It's all NEW though!

I've just started using Spotify (about a week ago), signed up for all the whistles and bells. Bought a new iPod touch. So I was playing a playlist whilst connected to wifi today and Spotify just started cracking it. Stop, start, stop, start, stop, st...

Newbie

I've just started using Spotify (about a week ago), signed up for all the whistles and bells.  Bought a new iPod touch.    So I was playing a playlist whilst connected to wifi toda...

Peter__

Community Legend

445 Views

2 replies

0 likes

  • 445 Views
  • 2 replies
  • 0 likes

Ipod sync replaces all music each time

Everytime I connect my Ipod to sync my offline music it asks to backup and erase my ipod and then proceeds tp download everything from scratch again....which takes ages, not sure what I am doing wrong ? Thanks Matt

Casual Listener

Everytime I  connect my Ipod to sync my offline music it asks to backup and erase my ipod and then proceeds tp download everything from scratch again....which takes ages, not sure what I &n...

332 Views

0 replies

0 likes

  • 332 Views
  • 0 replies
  • 0 likes

Bug report for Slow WiFi Sync

Since the iOS WiFi issue still hasn't been resolved, I thought I'd try to quantify it and fill in the bug report template. I would really appreciate a response on this, since I'm burning through my data plan by syncing on LTE. Description Syncing pla...

Music Fan

Since the iOS WiFi issue still hasn't been resolved, I thought I'd try to quantify it and fill in the bug report template. I would really appreciate a response on this, since I'm burning through my d...

629 Views

0 replies

3 likes

  • 629 Views
  • 0 replies
  • 3 likes

Syncing Offline

I have an iPhone 4s and i just got spotify premium. my tracks stop syncing offline after like 20 songs and i keep having to restart it and it stops again.. pleas fix this. i'm travelling and i need it.

Newbie

I have an iPhone 4s and i just got spotify premium. my tracks stop syncing offline after like 20 songs and i keep having to restart it and it stops again.. pleas fix this. i'm travelling and i need i...

368 Views

0 replies

0 likes

  • 368 Views
  • 0 replies
  • 0 likes

Local Files taking up ALOT of space!

Is there a way to shrink the amount of space Local Files take up in the spotify app? Right now 10 songs = about 0.1 gb. Before in iTunes it would have been about half that much space. How can I save space?? Thanks!

Casual Listener

Is there a way to shrink the amount of space Local Files take up in the spotify app? Right now 10 songs = about 0.1 gb.  Before in iTunes it would have been about half that much space. How can I...

Peter__

Community Legend

600 Views

1 replies

0 likes

  • 600 Views
  • 1 replies
  • 0 likes

Sort playlist by Added

Hey spotify, Can't you invent so playlists can be sorted by Added? Always when u add music the track places utself all the way down. Fix this?Thanks!

Newbie

Hey spotify, Can't you invent so playlists can be sorted by Added? Always when u add music the track places utself all the way down. Fix this? Thanks!

Peter__

Community Legend

425 Views

1 replies

1 likes

  • 425 Views
  • 1 replies
  • 1 likes

Reducing Memory Usage: Audio Quaility

I'd like to reduce the amount of hard drive space used by Spotify on my iPhone. It seems like the easiest way would be to save the offline content at a lower sound quality, but for the life of me I cannot find a menu that will allow me to do this. Ca...

Newbie

I'd like to reduce the amount of hard drive space used by Spotify on my iPhone.   It seems like the easiest way would be to save the offline content at a lower sound quality, but for the lif...

coloneldan16

Casual Listener

894 Views

1 replies

1 likes

  • 894 Views
  • 1 replies
  • 1 likes

How to search your tracks???

I have the premium spotify app for my iphone 4. I have a lot of starred tracks and need a way to search for a specific track when im listening. I used the "search" function but that searches all of spotify and i only want to search my trackslist. A g...

Casual Listener

I have the premium spotify app for my iphone 4.  I have a lot of starred tracks and need a way to search for a specific track when im listening.  I used the "search" function but that searc...

pokerbucs1981

Casual Listener

1085 Views

5 replies

0 likes

  • 1085 Views
  • 5 replies
  • 0 likes

terminating app on Iphone5

I could not figure out how to shut spotify down...had to turn phone off. No apparent "exit" command

Visitor

I could not figure out how to shut spotify down...had to turn phone off.  No apparent "exit" command

287 Views

0 replies

1 likes

  • 287 Views
  • 0 replies
  • 1 likes

Premium account is not activating

Hello, I've bought a premium suscription via yoigo and my spotify appears to be still free. I've tried shutting down the app and logging back, reinstalling the app in both devices: mackbook and iphone and nothing. I´ld be grateful for any help. Thank...

Newbie

Hello, I've bought a premium suscription via yoigo and my spotify appears to be still free. I've tried shutting down the app and logging back, reinstalling the app in both devices: mackbook and iph...

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

Premium won't work on ipad or iphone - have gone through troubleshooting steps - still nothing...

I have a premium service that works ok on PC and laptop but not on my iphone or ipad.It's a new account and I log in via Spotify log in (not Facebook)I've cleared history and cookies on iphone reinstalled the app (about 5 times on iphone, once on ipa...

Newbie

I have a premium service that works ok on PC and laptop but not on my iphone or ipad. It's a new account and I log in via Spotify log in (not Facebook) I've cleared history and cookies on iphone ...

441 Views

0 replies

0 likes

  • 441 Views
  • 0 replies
  • 0 likes

Album Art Messed Up

After the latest update (0.5 I think) several of the album art for albums has changed, at least while the song is playing, the album art is incorrect, or at least, not what I would like it to be. It's ironic that this is happening, because the last u...

Music Fan

After the latest update (0.5 I think) several of the album art for albums has changed, at least while the song is playing, the album art is incorrect, or at least, not what I would like it to be. It'...

AnnD

Casual Listener

746 Views

1 replies

1 likes

  • 746 Views
  • 1 replies
  • 1 likes

Creating Playlist Folders now Crashes my Iphone & Ipad App 0.5.9

Good Evening, Just figured you could create spotify folders on the computer which does a great job trying to organize all of my playlists. However, when I close the program and try and load up Spotify on my Iphone or Ipad it crashes the app. I have u...

Casual Listener

Good Evening,   Just figured you could create spotify folders on the computer which does a great job trying to organize all of my playlists.  However, when I close the program and try a...

yoshiville

Casual Listener

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

Solved!! signed up for Spotify Premium today and the iOS App doesn't recognize I have a premium account

Hi I signed up for Spotify Premium today and iOS App doesn't recognize I have a premium account. On my desktop I have access to Spotify Premium, but apparently not on my iPhone. I tried logging back out and signing back in on my iPhone to no avail. H...

Casual Listener

Hi I signed up for Spotify Premium today and iOS App doesn't recognize I have a premium account. On my desktop I have access to Spotify Premium, but apparently not on my iPhone. I tried logging back ...

liizisa

Casual Listener

1406 Views

4 replies

0 likes

  • 1406 Views
  • 4 replies
  • 0 likes

Updated mobile app, no longer Premium user

I have been a Spotify Premium user for over five or six months and have never had this problem until a recent update to the mobile application. The problem is that although I am a paid premium user, when I try to use the latest version of Spotify on ...

Newbie

I have been a Spotify Premium user for over five or six months and have never had this problem until a recent update to the mobile application.    The problem is that although I am a pa...

Peter__

Community Legend

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Need help syncing local files onto iPod Touch 4th gen.

Can someone please walk me through how to do this?It says to "mark the playlist for offline syncing" but I don't see where to do that.

Newbie

Can someone please walk me through how to do this? It says to "mark the playlist for offline syncing" but I don't see where to do that.

Peter__

Community Legend

704 Views

1 replies

0 likes

  • 704 Views
  • 1 replies
  • 0 likes