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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 43329 Views
  • 15 replies
  • 36 likes
  • 43329 Views
  • 15 replies
  • 36 likes

iPhone wants me to login every time I exit Spotify

Wht is the problem now? Why is it everytime a new version of this app is released to fix one issue, another comes along? This is getting beyond a joke. Every single time I close Spotify and reopen it, it wants me to sign in. This is fine when I'm in ...

  • Regular
  • Wht is the problem now? Why is it everytime a new version of this app is released to fix one issue, another comes along? This is getting beyond a joke. Every single time I close Spotify and reopen it...
  • Proterra
  • Regular
  • 1912 Views
  • 9 replies
  • 1 likes
  • 1912 Views
  • 9 replies
  • 1 likes

Spotify offline playlist will only play on one device at a time

Spotify offline playlist will only play on one device at a time. I have three ios devices, but spotify will only play on one device at a time. When you try to play two devices at a time it pauses one. I have checked spotify on my computer and it is l...

  • Regular
  • Spotify offline playlist will only play on one device at a time. I have three ios devices, but spotify will only play on one device at a time. When you try to play two devices at a time it pauses one...
  • David
  • Spotify Legend
  • 1145 Views
  • 9 replies
  • 0 likes
  • 1145 Views
  • 9 replies
  • 0 likes

Can't Play in Offline Mode

Picked up a new iPhone 5 running iOS6 and trying to sync a playlist over wifi was painfully slow (speeds are fine on my new iPad with iOS5), so I synced a good majority of my playlist over LTE which seemed to transfer dramatically faster. Took almost...

  • Regular
  • Picked up a new iPhone 5 running iOS6 and trying to sync a playlist over wifi was painfully slow (speeds are fine on my new iPad with iOS5), so I synced a good majority of my playlist over LTE which ...
  • GOBLUE80
  • Music Fan
  • 2243 Views
  • 2 replies
  • 0 likes
  • 2243 Views
  • 2 replies
  • 0 likes

Sync all local files not in Spotify library?

New Spotify premium user here, using iPhone, with a couple of questions: 1) I understand you can mix local files with Spotify tracks in a playlist, and then sync that playlist to your mobile, which will copy local files to your phone so you can play ...

  • Regular
  • New Spotify premium user here, using iPhone, with a couple of questions:   1) I understand you can mix local files with Spotify tracks in a playlist, and then sync that playlist to your mobi...
  • 664 Views
  • 0 replies
  • 0 likes
  • 664 Views
  • 0 replies
  • 0 likes

Ipod & Ipad not syncing playlists, Android device works fine... !?

My Ipod touch (IOS 5.1.1) is connected to my home-stereo. But my playlists wont sync anymore (neither is my ipad spotify app). Weird is that the spotify on my Android phone works fine. The Ipod does show up in the spotify windows pc app, but also the...

  • Casual Listener
  • My Ipod touch (IOS 5.1.1) is connected to my home-stereo. But my playlists wont sync anymore (neither is my ipad spotify app). Weird is that the spotify on my Android phone works fine. The Ipod does ...
  • Shakka
  • Casual Listener
  • 520 Views
  • 3 replies
  • 0 likes
  • 520 Views
  • 3 replies
  • 0 likes

Certain local files are greyed out on the iPhone even though they're linked on the PC

I'm having a problem with playing some songs on my iPhone. There are some songs stored as local files on my PC that cannot be streamed on my iPhone, even though they are linked on the PC to songs in Spotify's library. On the iPhone they are greyed ou...

  • Regular
  • I'm having a problem with playing some songs on my iPhone.   There are some songs stored as local files on my PC that cannot be streamed on my iPhone, even though they are linked on the...
  • liron
  • Regular
  • 914 Views
  • 3 replies
  • 0 likes
  • 914 Views
  • 3 replies
  • 0 likes

No airplay icon

Hï I've got an iPad1, Appletv3 and want to streammy spotify audio tomy hdtv but i can't find the airplay icon. Also no when maximising the sCreen..... Can anyone help me? Thnks Ray

  • Newbie
  • Hï I've got an iPad1, Appletv3 and want to streammy spotify audio tomy hdtv but i can't find the airplay icon. Also no when maximising the sCreen..... Can anyone help me? Thnks Ray
  • 393 Views
  • 0 replies
  • 0 likes
  • 393 Views
  • 0 replies
  • 0 likes

Streaming local files on my iPhone

How do I stream local files from my computer to my iPhone? I do not want to sync local files for offline listening because they are already synced to my iPhone via iTunes. Syncing them with Spotofy would only put a second copy on my phone and waste g...

  • Regular
  • How do I stream local files from my computer to my iPhone?   I do not want to sync local files for offline listening because they are already synced to my iPhone via iTunes.  ...
  • 379 Views
  • 0 replies
  • 0 likes
  • 379 Views
  • 0 replies
  • 0 likes

Streaming stops

Hi, I don't know if anyone else is having an issue with the iOS when it comes to streaming and or syncing. Lately after the recent update that "fixed" connectivity issues, any streaming song either doesn't load, takes WAY too long, or it starts but i...

  • Music Fan
  • ...nd iphone I'm aware it has not gone public yet but as a developer I already have it. Anyways, my point with that is throughout all the betas of Spotify, this issue didn't occur until the recent Spotify u...
  • Endhoaad
  • Newbie
  • 811 Views
  • 7 replies
  • 1 likes
  • 811 Views
  • 7 replies
  • 1 likes

Syncing Spotify with iPhone

So I'm interested in trying Spotify out. However, Spotify is really stupid in the fact that it says iPhone's can only sync with desktop Spotify on a Wifi network, and my desktop doesn't use Wifi, it connects directly to the Internet. So is there no w...

  • Newbie
  • So I'm interested in trying Spotify out.  However, Spotify is really stupid in the fact that it says iPhone's can only sync with desktop Spotify on a Wifi network, and my desktop doesn't use Wif...
  • neo-x
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Deleting app has not cleared cache

Was running Spotify on iPhone 4S, IOS v5.0.1, and had a problem whereby songs would stop playing half-way through. I deleted the application in order to re-install it to try and alleviate the problem. Unfortunately, checking the usage on the iPhone G...

  • Casual Listener
  • Was running Spotify on iPhone 4S, IOS v5.0.1, and had a problem whereby songs would stop playing half-way through. I deleted the application in order to re-install it to try and alleviate the problem...
  • David
  • Spotify Legend
  • 1310 Views
  • 1 replies
  • 0 likes
  • 1310 Views
  • 1 replies
  • 0 likes

Always in shuffle mode on the mobile-version?

Hi! When Im using spotify on my Iphone I cant listen to albums track 1,2-10.. It,s always in shuffle mode even if I havent push the shuffle button. Is there maybe a setting i cant find?

  • Casual Listener
  • Hi! When Im using spotify on my Iphone I cant listen to albums track 1,2-10.. It,s always in shuffle mode even if I havent push the shuffle button. Is there maybe a setting i cant find?
  • spielu_nu
  • Casual Listener
  • 531 Views
  • 2 replies
  • 0 likes
  • 531 Views
  • 2 replies
  • 0 likes

Solved!! 'Available offline' is a lie!

Why, when the app has been closed in 'offline mode' and then opened again out of network range, does it not remember my device? It's a bit silly that I pay for the 'offline' service and it wants me to log in via Facebook when I'm offline. Is this jus...

  • Casual Listener
  •  Why, when the app has been closed in 'offline mode' and then opened again out of network range, does it not remember my device? It's a bit silly that I pay for the 'offline' service and it...
  • jaker_h
  • Casual Listener
  • 514 Views
  • 1 replies
  • 0 likes
  • 514 Views
  • 1 replies
  • 0 likes

Solved!! Spotify in Australia, but Spotify Permium made in Germany

Hi, i travel to Australia soon. I want to buy the new ipod touch 5 there (because it isnt out in Germany right now). My question: Can i go to an internet cafe (in Australia then) and make Spotify Premium with my German Bank and do the offline playlis...

  • Newbie
  • Hi,  i travel to Australia soon. I want to buy  the new ipod touch 5 there (because it isnt out in Germany right now). My question: Can i go to an internet cafe (in Australia then) an...
  • Rocio
  • Spotify Legend
  • 742 Views
  • 1 replies
  • 0 likes
  • 742 Views
  • 1 replies
  • 0 likes

Spotify premium stopped working on iPhone.

Randomly stopped working. Can't play any starred songs. Tried logging out and in and restarting. Help please.

  • Newbie
  • Randomly stopped working. Can't play any starred songs. Tried logging out and in and restarting. Help please.
  • Peter__
  • Community Legend
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes

The limitations of the app for ios

I have looked around and read the reports of the ios app not working for people. As there is no clear cache option, we are forced to uninstall and reinstall the app when we want to free up space. Well, although this is an annoyance, I really don't ha...

  • Regular
  • I have looked around and read the reports of the ios app not working for people.  As there is no clear cache option, we are forced to uninstall and reinstall the app when we want to free up spac...
  • schni5
  • Regular
  • 583 Views
  • 3 replies
  • 0 likes
  • 583 Views
  • 3 replies
  • 0 likes

Airplane mode forces logout

I synced a bunch of offline playlists to listen to while flying about 4 hours. All was working fine, verified on the tarmac the syncs finished.got in the air flipped into airplane mode then toggled back to spotify.. Got the a message to turn off airp...

  • Casual Listener
  • I synced a bunch of offline playlists to listen to while flying about 4 hours. All was working fine, verified on the tarmac the syncs finished.got in the air flipped into airplane mode then toggled b...
  • 609 Views
  • 0 replies
  • 2 likes
  • 609 Views
  • 0 replies
  • 2 likes

iPhone 5 - spotify kills battery.

Hi,Have premium spotify.Went on a 2 hour flight yesterday - iPhone flight mode.Spotify offline mode on.Drained 56% of battery.Boo.

  • Newbie
  • Hi, Have premium spotify. Went on a 2 hour flight yesterday - iPhone flight mode. Spotify offline mode on. Drained 56% of battery. Boo.
  • MattSuda
  • Spotify Star
  • 882 Views
  • 1 replies
  • 0 likes
  • 882 Views
  • 1 replies
  • 0 likes

Unable to use Spotify Plus features on iphone 4 -tells me I need premium membership I already have

Hello all,I wrote to Spotify about this but never got a response in return, so I'm taking to the forums in hopes that you lovely folk know what's what. Basically, I purchased a Spotify Premium account right before a roadtrip so that I could listen to...

  • Newbie
  • Hello all, I wrote to Spotify about this but never got a response in return, so I'm taking to the forums in hopes that you lovely folk know what's what. Basically, I purchased a Spotify Premium ac...
  • Peter__
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes