Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

138916 Views

503 replies

108 likes

  • 138916 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97826 Views

19 replies

38 likes

  • 97826 Views
  • 19 replies
  • 38 likes

Premium not Working ón iphone

Hi,my premium account doesnt work on my iphone anymore. Playlists are gone and when i try to stream a song it says: "You need a premium account to play this song".Why is this?Last spotify payment: 2321383013 Date: 23/10-12

Regular

Hi, my premium account doesnt work on my iphone anymore. Playlists are gone and when i try to stream a song it says: "You need a premium account to play this song". Why is this? Last spotify...

Peter__

Community Legend

801 Views

9 replies

0 likes

  • 801 Views
  • 9 replies
  • 0 likes

Cannot play Spotify anymore in my Honda Civic after iOS6 update

Hey all, my Honda Civic used to play Spotify flawlessly through the USB cable in my Honda but now when I plug it in it says no song and refuses to play Spotify. Any fix for this?

Regular

Hey all, my Honda Civic used to play Spotify flawlessly through the USB cable in my Honda but now when I plug it in it says no song and refuses to play Spotify. Any fix for this?

K-5T0R

Newbie

1572 Views

1 replies

0 likes

  • 1572 Views
  • 1 replies
  • 0 likes

When will my account activate?

I just bought spotify premium and I wanted to know how long it will be before it activates...

Newbie

I just bought spotify premium and I wanted to know how long it will be before it activates...

Peter__

Community Legend

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

iPod Touch app freezes every time I update my playlists on my PC

I am sick and tired of having continually to delete the app and then re-synch all my offline play lists (plus locally synched files) every time I add and/or move around playlists or playlist folders in my Spotify account on my PC. The problem is ever...

Casual Listener

I am sick and tired of having continually to delete the app and then re-synch all my offline play lists (plus locally synched files) every time I add and/or move around playlists or playlist folders ...

231 Views

0 replies

0 likes

  • 231 Views
  • 0 replies
  • 0 likes

Spotify App for iOS4 crashes all the time

Hello I have an ipod Touch 2nd Gen, and i am using the Spotify App for iOS4. This app keeps crashing all the time, usually after playing 1-2 songs. I read the reviews on the app store and it seems this is happening to a lot of people. Is there a solu...

Newbie

Hello I have an ipod Touch 2nd Gen, and i am using the Spotify App for iOS4. This app keeps crashing all the time, usually after playing 1-2 songs. I read the reviews on the app store and it seems ...

Peter__

Community Legend

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

App not working on my iTouch

I have a 3G iTouch. Spotify worked fine up until earlier this year when I started to notice that it stops after about 30 seconds on the iTouch. It works fine on my laptop, iPad and Android. What gives re the iTouch? I have deleted and reinstalled the...

Casual Listener

I have a 3G iTouch. Spotify worked fine up until earlier this year when I started to notice that it stops after about 30 seconds on the iTouch. It works fine on my laptop, iPad and Android. What give...

Johnj

Casual Listener

285 Views

2 replies

0 likes

  • 285 Views
  • 2 replies
  • 0 likes

​          

Casual Listener

​          

iczman

Casual Listener

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Bug report: Visual glitch on iPad if app is started with the screen orientation locked

When I start the Spotify app (v0.5.9.10) on my iPad 3 running iOS 6.0.1 while I have the screen orientation locked to landscape (or to upside-down portrait), the app seems to think I am in normal right-side-up portrait mode. When I adjust the slider ...

Regular

When I start the Spotify app (v0.5.9.10) on my iPad 3 running iOS 6.0.1 while I have the screen orientation locked to landscape (or to upside-down portrait), the app seems to think I am in normal rig...

358 Views

0 replies

0 likes

  • 358 Views
  • 0 replies
  • 0 likes

Mobile App- Can't edit playlists anymore?!Help!

Used to LOVE the feature that I could download a bunch of music into a playlist and then Edit the order of songs on my Iphone while on the subway. Now the edit button only let's you delete songs. Help!!! I'm a fitness instructor and rely on awesome p...

Visitor

Used to LOVE the feature that I could download a bunch of music into a playlist and then Edit the order of songs on my Iphone while on the subway. Now the edit button only let's you delete songs. Hel...

Peter__

Community Legend

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

iPod touch log out

Could you please help me understand why Spotify on my iPod touch occasionally just logs me out when I am in offline areas, thus cannot log back in using either Facebook or Spotify details? It doesn't do it every time, but a few times a week.. When I ...

Newbie

Could you please help me understand why Spotify on my iPod touch occasionally just logs me out when I am in offline areas, thus cannot log back in using either Facebook or Spotify details? It doesn't...

462 Views

0 replies

0 likes

  • 462 Views
  • 0 replies
  • 0 likes

[Announcement] - Service Outage 19.11.2012

Hi folks. We're experiencing some service issues at the moment which may include but are not limited to login errors or streaming errors. We'll update you here when we're all clear.

Spotify

Hi folks. We're experiencing some service issues at the moment which may include but are not limited to login errors or streaming errors. We'll update you here when we're all clear. 

Rorey

Spotify

1995 Views

28 replies

0 likes

  • 1995 Views
  • 28 replies
  • 0 likes

Songs freeze in online mode constantly

*Premium user, only had Spotify for about a month so I'm a noob* I usually put all my playlists in offline mode since I still haven't got more than 300-400 song in total and hence I have yet to hit the 3.333 limit. However, most of the times when I t...

Regular

*Premium user, only had Spotify for about a month so I'm a noob*   I usually put all my playlists in offline mode since I still haven't got more than 300-400 song in total and hence I have y...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

Spotify streaming songs that I have downloaded

I'm having problems with my iPhone 4 (ios 6.1.1) using Spotify. I switch Spotify to offline mode, play a song, with cellular data off in the iPhone settings. The song plays fine. Then, when I switch the cellular data on, I use an extreme amount of da...

Casual Listener

I'm having problems with my iPhone 4 (ios 6.1.1) using Spotify. I switch Spotify to offline mode, play a song, with cellular data off in the iPhone settings. The song plays fine. Then, when I ...

dbfoot88

Casual Listener

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Premium not work ón iPhone

Hi, my premium account dosnt work on my iphone anymore. Playlists are gone and when i try to stream a song it says: "You need a premium account to play this song". Why is this? Last spotify payment: 2321383013 Date: 23/10-12

Regular

Hi, my premium account dosnt work on my iphone anymore. Playlists are gone and when i try to stream a song it says: "You need a premium account to play this song". Why is this? Last spoti...

195 Views

0 replies

0 likes

  • 195 Views
  • 0 replies
  • 0 likes

My music stops playing after a while

I have an iPad 2 and on the Spotify App I can listen for a few minutes to tracks that are in my playlists but not downloaded. Then if I select a new track to play it just locks up! However, Spotify tracks that are downloaded onto my hard disk are wor...

Newbie

I have an iPad 2 and on the Spotify App I can listen for a few minutes to tracks that are in my playlists but not downloaded.   Then if I select a new track to play it just locks up! &nbsp...

538 Views

0 replies

0 likes

  • 538 Views
  • 0 replies
  • 0 likes

Offline Sync Issues

I've been using Spotify Premium for a few months on my iPhone 4 (and now 5), but recently had to reinstall the app after I had to have my phone wiped. Upon reinstalling the app, I went to make my playlists available offline - but I'm having major pro...

Casual Listener

I've been using Spotify Premium for a few months on my iPhone 4 (and now 5), but recently had to reinstall the app after I had to have my phone wiped.  Upon reinstalling the app, I went to make ...

EvanR

Music Fan

3241 Views

5 replies

0 likes

  • 3241 Views
  • 5 replies
  • 0 likes

I can't get the correct version of a song to sync to mobile app.

The example, in this case, is Jason Isbell & the 400 Unit's "Live from Alabama." I'm trying to get the bonus track "Go it Alone" to sync from my local files, but my phone only plays the studio version from "Here We Rest" instead. Advice? I don't unde...

Casual Listener

The example, in this case, is Jason Isbell & the 400 Unit's "Live from Alabama." I'm trying to get the bonus track "Go it Alone" to sync from my local files, but my phone only plays the studio ve...

cks0405

Casual Listener

244 Views

2 replies

0 likes

  • 244 Views
  • 2 replies
  • 0 likes

Help!!!

I have Spotify Premium which I bought about 2 weeks ago, everything was going but the other day I was playing thru my iphone & iPod dock and halfway thru a song the quality of the sound went really bad....sounds tiny & all treble. I have tried playin...

Newbie

I have Spotify Premium which I bought about 2 weeks ago, everything was going but the other day I was playing thru my iphone & iPod dock and halfway thru a song the quality of the sound went real...

Richard

Community Legend

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes