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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36534 Views
  • 15 replies
  • 36 likes
  • 36534 Views
  • 15 replies
  • 36 likes

Premium account not working on iphone

Hi, I have the same problem as lots of people: I bought a premium account but its not working on my iphone. Songs are grey and prompt for premium account. Tried everything, restarting, logging out, reinstalling etc

  • Newbie
  • Hi, I have the same problem as lots of people: I bought a premium account but its not working on my iphone. Songs are grey and prompt for premium account. Tried everything, restarting, logging out, r...
  • Manuel007
  • Casual Listener
  • 1188 Views
  • 10 replies
  • 2 likes
  • 1188 Views
  • 10 replies
  • 2 likes

off-line playlist download goes extremely slow

I'm subscribed to Premium. I've got a new iPhone and am trying to download some 400 songs from my favorite off-line play list, but it's taking ages: about 10 minutes per song. This used to be very much faster. I've tried on several different wi-fi's ...

  • Newbie
  • I'm subscribed to Premium. I've got a new iPhone and am trying to download some 400 songs from my favorite off-line play list, but it's taking ages: about 10 minutes per song. This used to be very mu...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Error that playback is paused because spotify being used elsewhere

Help! Anything I can do to fix this? I usually keep spotify on in the background all the time on my home pc. Then I listen on my phone when I go out. Never had a problem before. Now I'm getting this error message on my phone that playback has been pa...

  • Newbie
  • Help!  Anything I can do to fix this?  I usually keep spotify on in the background all the time on my home pc.  Then I listen on my phone when I go out.  Never had a problem befor...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Premium account not recognize my iPhone

Please help. Just paid for the premium account. iPhone is still not recognizing it.

  • Casual Listener
  • Please help. Just paid for the premium account. iPhone is still not recognizing it.
  • Aptima30
  • Casual Listener
  • 583 Views
  • 5 replies
  • 0 likes
  • 583 Views
  • 5 replies
  • 0 likes

Solved!! Spotify premium

I just bought spotify premium 3 months and succesfully entered the reedem code on the website but when i logg in on my iphone it still says that i need to get spotify premium even tough i paid for it!

  • Newbie
  • I just bought spotify premium 3 months and succesfully entered the reedem code on the website but when i logg in on my iphone it still says that i need to get spotify premium even tough i paid for it!
  • user-removed
  • Not applicable
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

spotify premium

someone please help, I got spotify premium yesterday, and it works fine on my computer but it won't work at all on my other devices (phone,iPad). When I try to play a song it says I have to have spotify premium, but I do! so I don't know what the pro...

  • Newbie
  • someone please help, I got spotify premium yesterday, and it works fine on my computer but it won't work at all on my other devices (phone,iPad). When I try to play a song it says I have to have spot...
  • user-removed
  • Not applicable
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

My premium Account is not activated

My account leifhugo can't be used at mobile even it shows premium

  • Casual Listener
  • My account leifhugo can't be used at mobile even it shows premium
  • Leifhugo
  • Casual Listener
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

spotify premium

i just bought spotify premium and i got an recipt , but it dosn´t work on my iphone ? so what should i do ?

  • Casual Listener
  • i just bought spotify premium and i got an recipt , but it dosn´t work on my iphone ? so what should i do ?
  • user-removed
  • Not applicable
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

i phone 4 premium account help me

I have the same problem as lots of people: I bought a premium account but its not working on my iphone. Songs are grey and prompt for premium account. Tried everything, restarting, logging out, reinstalling etct spotify dont work on my i phone.

  • Newbie
  • I have the same problem as lots of people: I bought a premium account but its not working on my iphone. Songs are grey and prompt for premium account. Tried everything, restarting, logging out, reins...
  • user-removed
  • Not applicable
  • 165 Views
  • 2 replies
  • 0 likes
  • 165 Views
  • 2 replies
  • 0 likes

MIssing Playlist and songs from playlist

Playlists I have created on my PC on Spotify, and half the songs FROM my main playlist are completely missing on my iphone 4s version of Spotify. I don't mean as in, "greyed out", I can see which ones aren't available as they are showing as greyeyd o...

  • Newbie
  • Playlists I have created on my PC on Spotify, and half the songs FROM my main playlist are completely missing on my iphone 4s version of Spotify. I don't mean as in, "greyed out", I can see which one...
  • bdysart
  • Newbie
  • 822 Views
  • 2 replies
  • 1 likes
  • 822 Views
  • 2 replies
  • 1 likes

Spotify on iPhone

I purchased the premium upgrade and it will NOT work on my phone at all. I have tried logging in and out several times to get it to reset but all of my playlists are still grayed out and it keeps saying I can only listen to the radio. Any ideas?

  • Newbie
  • I purchased the premium upgrade and it will NOT work on my phone at all. I have tried logging in and out several times to get it to reset but all of my playlists are still grayed out and it keeps say...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Premium not working on iPhone

Help, I have premium and one of my payments didn't go through. I since rectified the payment with new card info but now premium won't work on my mobile. It loads my playlists but won't play them. I have tried deleting and installing the app, logging ...

  • Newbie
  • Help, I have premium and one of my payments didn't go through. I since rectified the payment with new card info but now premium won't work on my mobile. It loads my playlists but won't play them. I h...
  • mikeyc88
  • Newbie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

iPhone playlists disappeared, won't sync

My desktop playlists are working fine, although a few times I had the 'failed to sync' message. Playlists were not syncing on my iphone 5 with latest software. So i deleted the app and reinstalled, and now NO playlists exist! I've tried restarting, g...

  • Regular
  • My desktop playlists are working fine, although a few times I had the 'failed to sync' message. Playlists were not syncing on my iphone 5 with latest software. So i deleted the app and reinstalled, a...
  • wakee
  • Casual Listener
  • 1154 Views
  • 5 replies
  • 0 likes
  • 1154 Views
  • 5 replies
  • 0 likes

IPhone 4s IOS 6 - Spotiy search will not function

Using latest version of premium app, search does not function. Either nothing happens, or receive message that 'This search failed, please try again later'. Happens with all searches, including very straightforward searches (like 'Bruch' or 'Handel'

  • Regular
  • Using latest version of premium app, search does not function. Either nothing happens, or receive message that 'This search failed, please try again later'.  Happens with all searches, including...
  • LeonardPink
  • Regular
  • 674 Views
  • 1 replies
  • 0 likes
  • 674 Views
  • 1 replies
  • 0 likes

App on droid phone doesnt reconize premium

App on droid phone doesnt reconize that I have an active premium account. Any help would be greatly appreciated.

  • Newbie
  • App on droid phone doesnt reconize that I have an active premium account. Any help would be greatly appreciated.
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Just paid £9.99... For what?

Ive re-installed. turned on and off. logged in and out. Nothing is working. Yet the £9.99 has been taken instantly! What do i do now?

  • Newbie
  • Ive re-installed. turned on and off. logged in and out. Nothing is working. Yet the £9.99 has been taken instantly! What do i do now?
  • user-removed
  • Not applicable
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Need for a new iPad layout

Hi, I love your iPad app for spotify but i thinking you need a new layout to make it perfect. My biggest concern is when you maximize a record that you're playing and the record art only covers about 2/3 of the screen. The rest of the screen is inste...

  • Music Fan
  • Hi,   I love your iPad app for spotify but i thinking you need a new layout to make it perfect. My biggest concern is when you maximize a record that you're playing and the record art only c...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

I also cannot access Premium features even though I paid for it. Your IOS system is messed up.

Tried to use the radio on iPhone 5 and got the error that I need premium even though I just paid for it. I tried logging in through facebook AND through the numeric user number. I even uninstalled the app and re-installed still not working. I just ca...

  • Regular
  •   Tried to use the radio on iPhone 5 and got the error that I need premium even though I just paid for it.     I tried logging in through facebook AND through the numeric user ...
  • oaedoi
  • Newbie
  • 1763 Views
  • 5 replies
  • 0 likes
  • 1763 Views
  • 5 replies
  • 0 likes