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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 45105 Views
  • 15 replies
  • 36 likes
  • 45105 Views
  • 15 replies
  • 36 likes

Deleted playlist

I deleted the liked from radio playlist how do I get it back

  • Casual Listener
  • I deleted the liked from radio playlist how do I get it back
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

I have to login when in offline mode

I just went on a holiday and I downloaded some songs on my iPhone. After that I switched offline mode on. When I went on the plane I had to logon with my account or facebook account, but I didn't had any internet connection. On my way back I logged o...

  • Newbie
  • I just went on a holiday and I downloaded some songs on my iPhone. After that I switched offline mode on. When I went on the plane I had to logon with my account or facebook account, but I didn't h...
  • user-removed
  • Not applicable
  • 431 Views
  • 4 replies
  • 1 likes
  • 431 Views
  • 4 replies
  • 1 likes

Can't play any of my songs?

All of my songs are greyed out and when I click on them it asks me to download the spotify premium however I have already done this and am already paying for an account

  • Casual Listener
  • All of my songs are greyed out and when I click on them it asks me to download the spotify premium however I have already done this and am already paying for an account 😞
  • liambroom
  • Newbie
  • 358 Views
  • 2 replies
  • 0 likes
  • 358 Views
  • 2 replies
  • 0 likes

Hide unavailable playlists in offline mode

When I'm in offline mode, I want to be able to hide all playlists not sync'd to my iPhone. I have a lot of playlists, and it's a drag to scroll through a bunch that aren't available when I'm already in offline mode. Thanks!

  • Newbie
  • When I'm in offline mode, I want to be able to hide all playlists not sync'd to my iPhone.  I have a lot of playlists, and it's a drag to scroll through a bunch that aren't available when I'm al...
  • 210 Views
  • 0 replies
  • 2 likes
  • 210 Views
  • 0 replies
  • 2 likes

Solved!! "Spotify for IOS 4" app and AirPlay

Sorry if this question has been already asked, but I'm unable to find it.I have an iPhone 4 with IOS 4.3. During a recent travel, I've had the chance to try the AirPlay system sending radio streaming from some dedicated apps (e.g. TuneIn Radio) insta...

  • Casual Listener
  • Sorry if this question has been already asked, but I'm unable to find it. I have an iPhone 4 with IOS 4.3. During a recent travel, I've had the chance to try the AirPlay system sending radio streami...
  • MM1001
  • Newbie
  • 1606 Views
  • 3 replies
  • 0 likes
  • 1606 Views
  • 3 replies
  • 0 likes

Song downloads - how do they work?

Hi, Fairly new to Spotify, and just wondering how it works regarding downloading/listening to songs. If I listen to a song or an album, does it download it fresh every time? Or does it cache the files somewhere to save time and download capacity next...

  • Visitor
  • Hi,   Fairly new to Spotify, and just wondering how it works regarding downloading/listening to songs.   If I listen to a song or an album, does it download it fresh every time? Or ...
  • user-removed
  • Not applicable
  • 2469 Views
  • 5 replies
  • 1 likes
  • 2469 Views
  • 5 replies
  • 1 likes

Lana del rey - Born to die ALBUM (not single) not showing on her profile page...

...even though several tracks off of it shows in her top five and no other versions of them show in her profile page. The album is available, you can easily find tracks in the search and reach it that way, but not from the profile.

  • Gig Goer
  • ...even though several tracks off of it shows in her top five and no other versions of them show in her profile page. The album is available, you can easily find tracks in the search and reach it tha...
  • 354 Views
  • 0 replies
  • 0 likes
  • 354 Views
  • 0 replies
  • 0 likes

Does Spotify use offline playlist when it could stream?

I have a pplaylist that is available offline...my question is, if you are able to stream does Spotify stream or just use the offline playlist? To me it makes sense that it would use the offline data, to curtail streaming costs. But I can't seem to fi...

  • Newbie
  • I have a pplaylist that is available offline...my question is, if you are able to stream does Spotify stream or just use the offline playlist?   To me it makes sense that it would use the of...
  • RockAndRollama
  • Regular
  • 1326 Views
  • 2 replies
  • 1 likes
  • 1326 Views
  • 2 replies
  • 1 likes

Does spotify still stream while online with playlist is marked offline?

i'm wondering if spotify for iOS still streams when a track is marked for offline play. the reason i ask, is because AT&T told me i went over 3GB last month - i don't care about that, but this was my first indication as i only stream over 3G in my ca...

  • Casual Listener
  • i'm wondering if spotify for iOS still streams when a track is marked for offline play.  the reason i ask, is because AT&T told me i went over 3GB last month - i don't care about that, but t...
  • RockAndRollama
  • Regular
  • 1406 Views
  • 4 replies
  • 1 likes
  • 1406 Views
  • 4 replies
  • 1 likes

Can't sync local files on my iPhone 4 (Windows 7)

I've been trying to sync my local files to my iphone for about 2 weeks now but to no avail. My iPhone 4 doesn't show up on my Spotify devices on either of the computers that I use (both running Windows 7). I know that I used to be able to sync the lo...

  • Casual Listener
  • I've been trying to sync my local files to my iphone for about 2 weeks now but to no avail. My iPhone 4 doesn't show up on my Spotify devices on either of the computers that I use (both running Windo...
  • BobHope
  • Newbie
  • 756 Views
  • 4 replies
  • 0 likes
  • 756 Views
  • 4 replies
  • 0 likes

Premium membership not working on iPhone or iPad (iOS)

Hello, I am a premium subscriber, unable to stream music from my mobile devices. I receive a message that states "Only premium users can stream ondemand." how can I fix this? Thanks.

  • Casual Listener
  • Hello, I am a premium subscriber, unable to stream music from my mobile devices. I receive a message that states "Only premium users can stream ondemand." how can I fix this?   Thanks. 
  • Peter__
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Sync local files

I´ve made some playlists on my computer and subscribe to some other. All of these I have succesfully synced to my iPhone. Some of the tracks in my playlists I´ve added myself. These I see in "local files" as I should. But those songs I can´t listen t...

  • Casual Listener
  • I´ve made some playlists on my computer and subscribe to some other. All of these I have succesfully synced to my iPhone. Some of the tracks in my playlists I´ve added myself. These I see in "local...
  • 469 Views
  • 0 replies
  • 1 likes
  • 469 Views
  • 0 replies
  • 1 likes

How do I unsubscribe someone from listening to my playlist?

Someone subscribe my playbill .... I asked them to unsubscribe it but they are refusing how do I unsubscribe someone from listening to my playlist?

  • Newbie
  • Someone subscribe my playbill .... I asked them to unsubscribe  it but they are refusing  how do I unsubscribe someone from listening to my playlist?
  • Peter__
  • Community Legend
  • 1169 Views
  • 3 replies
  • 0 likes
  • 1169 Views
  • 3 replies
  • 0 likes

Tracks won't stream

New to spotify, sorry if this is simple but I can't find a solution. iPhone 4, premium subscription, new install of spotify app, on my home wifi. Find an album, click on track, appears to play but no sound. Progress bar on song looks funny and doesn'...

  • Casual Listener
  • New to spotify, sorry if this is simple but I can't find a solution.    iPhone 4, premium subscription, new install of spotify app, on my home wifi. Find an album, click on track, appea...
  • Mpwma
  • Casual Listener
  • 310 Views
  • 2 replies
  • 0 likes
  • 310 Views
  • 2 replies
  • 0 likes

When offline it always asks me to login

The iOS app *always* asks me to login in offline mode. Which defeats the purpose of offline playlists. Which is what I pay for. So I have to make a (roaming) 3G connection just to login with facebook, switch apps... Note: my time to go online again w...

  • Newbie
  • The iOS app *always* asks me to login in offline mode. Which defeats the purpose of offline playlists. Which is what I pay for.   So I have to make a (roaming) 3G connection just to login wi...
  • Stupify
  • Community Legend
  • 406 Views
  • 1 replies
  • 1 likes
  • 406 Views
  • 1 replies
  • 1 likes

Solved!! Repeat

Hello,I'm quite new on this forum so please don't open fire if i posted this on the wrong place.Whenever i tap on "Repeat" in the Spotify iPhone app (and yes, i sometimes listen to a song two or three times) it refuses to play it again. It just goes ...

  • Visitor
  • Hello, I'm quite new on this forum so please don't open fire if i posted this on the wrong place. Whenever i tap on "Repeat" in the Spotify iPhone app (and yes, i sometimes listen to a song two o...
  • MattSuda
  • Spotify Star
  • 1326 Views
  • 2 replies
  • 1 likes
  • 1326 Views
  • 2 replies
  • 1 likes

Spotify Feature Request: Spotify Cloud Queue

Hi Spotify Developers, First, I would like to say you guys did a killer job on these Cocoa apps. I have never used the windows version, but the iOS and OSX versions kick-ass. So much faster than iTunes, and the downloads are almost instantaneous over...

  • Newbie
  • Hi Spotify Developers,    First, I would like to say you guys did a killer job on these Cocoa apps. I have never used the windows version, but the iOS and OSX versions kick-ass. So much...
  • 332 Views
  • 0 replies
  • 6 likes
  • 332 Views
  • 0 replies
  • 6 likes

Solved!! Spotify Social - what i'm listening to while on 3G

If I am listening to music on my iPhone Spotify app while using 3G network, do the tracks I'm listening to appear on Spotify Social (i.e. I am listening to blah blahblah - assuming I've allowed this in my settings)? Thanks

  • Casual Listener
  • If I am listening to music on my iPhone Spotify app while using 3G network, do the tracks I'm listening to appear on Spotify Social (i.e. I am listening to blah blahblah  - assuming I've allowed...
  • ilovecupcakes
  • Casual Listener
  • 464 Views
  • 2 replies
  • 0 likes
  • 464 Views
  • 2 replies
  • 0 likes

Disable auto sign in

How do you disable auto sign inwhen you want to sign in with a Facebook account on iPad.

  • Casual Listener
  • How do you disable auto sign inwhen you want to sign in with a Facebook account on iPad.
  • 449 Views
  • 0 replies
  • 0 likes
  • 449 Views
  • 0 replies
  • 0 likes

Solved!! How can I transfer local files to mobile using hard line instead of wifi?

I have some songs on my office desktop (which uses a hard line, not wifi) which I'd like to sync to my spotify mobile. This seems like a straightforward use case. How can I do this??? Why isnt this easy?? Desktop: Windows XP Mobile: iPhone 3G I have ...

  • Casual Listener
  • I have some songs on my office desktop (which uses a hard line, not wifi) which I'd like to sync to my spotify mobile. This seems like a straightforward use case. How can I do this??? Why isnt this e...
  • Liam
  • Community Legend
  • 5329 Views
  • 12 replies
  • 0 likes
  • 5329 Views
  • 12 replies
  • 0 likes