Shuffle Stuck Enabled With Premium Duo in Offline Mode

[general_sweeyo]

Plan

Premium Duo

Country

USA

Device

iPhone 11

Operating System

iOS 16.4.1

My Question or Issue

This is now the second time that my shuffle has become stuck enabled. I have Premium Duo yet I don’t have access to premium features as simple as disabling shuffle?? The other day I fully reinstalled Spotify -which fixed it for a day- but now the problem has started again! Is there any way to fix this? It’s not feasible for me to reinstall the app every day, and I shouldn’t have to in my opinion. Any help would be appreciated, thank you!

Edit: So it appears that this is only an issue when my Spotify is in offline mode. Offline mode is a huge part of why I wanted Spotify premium in the first place. If this is a feature then I would love to turn it off, if it’s a bug then I will be pretty seriously bummed out and might consider canceling..

[Joan]

Hi there @general_sweeyo,

Thanks for reaching out. Could you please provide us the following:

• Is this on all devices or only on your iPhone?
• When did this start happening?
• Does it happen with all playlists and/or albums?
• Screenshots or a video of the behaviour

With this information, we’d be happy to investigate.

Keep us posted.