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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

228914 Views

53 replies

13 likes

  • 228914 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152580 Views

507 replies

108 likes

  • 152580 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106707 Views

19 replies

38 likes

  • 106707 Views
  • 19 replies
  • 38 likes

Superuser Contribution Why does desktop app NEVER sync with iPhone currently playing?

I play music from my iphone, but while sat at my desk I like to look at the imac desktop app to see what song is playing. More often than not, it shows NOTHING. Despite several restarts, the imac desktop app is always blank. Why is the sync so non-ex...

Roadie

I play music from my iphone, but while sat at my desk I like to look at the imac desktop app to see what song is playing.   More often than not, it shows NOTHING. Despite several restarts, the...

kmt-m1_ks6ue

Casual Listener

940 Views

7 replies

1 likes

  • 940 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Can't download Spotify to my iPod touch 6th gen because it requires iOS 13!

PlanFree/PremiumCountryUKDevice(iPod touch 6th generation)Operating System(iOS 12.5.6) My Question or IssueI have bought a second hand iPod touch 6th gen for my little girl so she can play songs using Spotify however I can't download the Spotify app ...

Newbie

Plan Free/Premium Country UK Device (iPod touch 6th generation) Operating System (iOS 12.5.6)   My Question or Issue I have bought a second hand iPod touch 6th gen for my little g...

4NDR3WH4RRY8

Regular

15226 Views

6 replies

0 likes

  • 15226 Views
  • 6 replies
  • 0 likes

Superuser Contribution Add playlist to another playlist failing

PlanPremiumCountryUSADeviceiPad 12.9 (M1) Gen 5Operating SystemiPad OS 16.2 My Question or IssuePossible bug: While selecting the option to add a playlist to another playlist (3 dot menu in front of a playlist -> add to a playlist) does nothing and r...

Newbie

Plan Premium Country USA Device iPad 12.9 (M1) Gen 5 Operating System iPad OS 16.2   My Question or Issue Possible bug: While selecting the option to add a playlist to another playli...

MihailY

Moderator

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Enhanced won’t stay disabled.

PlanPremiumCountryUsaDeviceiPhone 12 Pro Max. Operating SystemiOS 16 My Question or IssueOnce the enhanced feature came out, I turned it on for one of my playlists, now everytime I leave the app, I have to turn it off always and when I don’t have goo...

Visitor

Plan Premium Country Usa Device iPhone 12 Pro Max.  Operating System iOS  16   My Question or Issue Once the enhanced feature came out, I turned it on for one of my playlists...

Alex

Spotify Legend

1184 Views

10 replies

0 likes

  • 1184 Views
  • 10 replies
  • 0 likes

Superuser Contribution Sound keeps cutting out for a split second

Never had this problem for many years prior, but recently I'm getting split second cut-outs in sound while playing from my iPhone. This is at home on a solid wifi connection.Any idea what is going on here, and how to fix it? Thanks!

Roadie

Never had this problem for many years prior, but recently I'm getting split second cut-outs in sound while playing from my iPhone. This is at home on a solid wifi connection. Any idea what is going ...

Eni

Moderator

3840 Views

5 replies

0 likes

  • 3840 Views
  • 5 replies
  • 0 likes

Constant issues when connected to Alexa Echo

PlanPremiumCountryUSDeviceiPhone 12 Pro My Question or Issue Spotify has constant issues for me when connected to Alexa. The newest one being it will play one or two songs from a playlist and then go back to song 1 again.Lyrics don’t sync up when pla...

Newbie

  Plan Premium Country US Device iPhone 12 Pro   My Question or Issue   Spotify has constant issues for me when connected to Alexa. The newest one being it will play one or t...

DJTROUT666

Newbie

919 Views

2 replies

3 likes

  • 919 Views
  • 2 replies
  • 3 likes

Superuser Contribution Most recent search not showing up

I searched for an artist last night, but it's not showing up in the recent searches list.Why is this?

Roadie

I searched for an artist last night, but it's not showing up in the recent searches list. Why is this?

Alex

Spotify Legend

846 Views

3 replies

1 likes

  • 846 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify-app shuts down after one minute when I open another app.

Same thing happens when I just shut down my iPhone' screen. The only way to listen to music is to keep the app open.I have tried all your typical advice and solutions: restarted my phone several times, cleared the queue, logged out of the app, everyt...

Regular

Same thing happens when I just shut down my iPhone' screen. The only way to listen to music is to keep the app open. I have tried all your typical advice and solutions: restarted my phone several ti...

Lyubka

Moderator

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Shuffle function suggests the same song twice

PlanPremiumCountryIndonesiaDeviceiPhone11Operating SystemiOS 16 My Question or IssueShuffled songs are played twiceand when I tried to remove them manually, both of them gets removed

Casual Listener

Plan Premium Country Indonesia Device iPhone11 Operating System iOS 16   My Question or Issue Shuffled songs are played twice and when I tried to remove them manually, both of them ge...

Lyubka

Moderator

439 Views

2 replies

0 likes

  • 439 Views
  • 2 replies
  • 0 likes

Superuser Contribution Won’t play complete playlist

I have 1 playlist. It’s almost 8 hours so far. I always have continuous and mix on. It will pick random groups of songs in varying numbers, 16, 22, 25 songs and just rotate that group. I’ll open the playlist and select a different song and it will se...

Visitor

I have 1 playlist. It’s almost 8 hours so far. I always have continuous and mix on. It will pick random groups of songs in varying numbers, 16, 22, 25 songs and just rotate that group. I’ll open the ...

Joan

Moderator

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS app] erasing previously downloaded podcast on its own

This is a problem with the iOS app. I have noticed that the app both erase a downloaded podcast and takes it off my "podcast" playlist. Basically I have to go through the podcast constantly to re-download the episodes. It is not due to space as I hav...

Casual Listener

This is a problem with the iOS app. I have noticed that the app both erase a downloaded podcast and takes it off my "podcast" playlist. Basically I have to go through the podcast constantly to re-dow...

Lyubka

Moderator

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Since last update, spotify is refusing to load on iphone

Since the last update, Spotify consistently freezes on the green logo and won't load. I have to turn the phone off and on, or delete and reinstall Spotify, nearly every time I want to use it.

Casual Listener

Since the last update, Spotify consistently freezes on the green logo and won't load. I have to turn the phone off and on, or delete and reinstall Spotify, nearly every time I want to use it.

MateusM

Spotify Star

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue while playing songs

Why can’t I scroll backward and forward my songs on scrolling bar and I can’t even play the skipped song(replay button is not working)Plan - free userCountry - India DeviceiPhone 13 pro maxOperating SystemiOS 15.0.2

Visitor

Why can’t I scroll backward and forward my songs on scrolling bar and I can’t even play the skipped song(replay button is not working) Plan - free user Country - India   Device iPhone 13 p...

Lyubka

Moderator

355 Views

2 replies

0 likes

  • 355 Views
  • 2 replies
  • 0 likes

Superuser Contribution Liked songs genre filters not showing.

PlanPremiumUnited States DeviceiPhone 12Operating SystemiOS 16.0.2 I used to see filters in my Liked songs playlist, so I could shuffle only among a certain genre. For a few months they've disappeared, but I see some people still have the ability to ...

Visitor

Plan Premium United States   Device iPhone 12 Operating System iOS 16.0.2   I used to see filters in my Liked songs playlist, so I could shuffle only among a certain genre. For a f...

Joan

Moderator

629 Views

1 replies

0 likes

  • 629 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not giving pop ups

PlanPremiumCountryUsaDeviceiPhone 14Operating SystemiOS 16.1 currently updating to 16.2 My Question or IssueOkay, so this has happened quite a few times. I can’t remember what I did to fix it in the past, but at this point I feel like I’ve tried ever...

Newbie

Plan Premium Country Usa Device iPhone 14 Operating System iOS 16.1 currently updating to 16.2   My Question or Issue Okay, so this has happened quite a few times. I can’t remember wha...

AlejaR

Moderator

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution When i play a song in “playlist” it switches back to first song in playlist

Whenever i play a song in my playlist the next song will be the first song in the playlist it is happening again and again. Even i try queue songs it happens the same way the queued songs aren’t playing.

Visitor

Whenever i play a song in my playlist the next song will be the first song in the playlist it is happening again and again. Even i try queue songs it happens the same way the queued songs aren’t play...

Dian

Spotify Legend

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

liked songs removed

hello, i opened my spotify app on mu iphone and i saw that all my liked songs removed and i didnt do that. i want my liked songs back.

Visitor

hello, i opened my spotify app on mu iphone and i saw that all my liked songs removed and i didnt do that. i want my liked songs back.

Amay

Spotify Star

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes