Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
29994 Views
40 replies
9 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
94550 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
424244 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
293649 Views
60 replies
15 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountryAustriaDeviceiphone12Operating Systemios14.4 My Question or Issuehi there since switching from earpods to wireless airpods the feedback sounds when i play/pause and skipping tracks are not working anymore? is this intended? i really...
Plan Premium Country Austria Device iphone12 Operating System ios14.4 My Question or Issue hi there since switching from earpods to wireless airpods the feedback sounds when i play/p...
Newbie
2894 Views
6 replies
0 likes
I dont if it’s just my problem or somebody else experiences the same issue. I start playing my playlists and before the first song is finished the app just closes. I tried everything a different device, restarting my phone, and my phone is on the new...
I dont if it’s just my problem or somebody else experiences the same issue. I start playing my playlists and before the first song is finished the app just closes. I tried everything a different devi...
Moderator
512 Views
1 replies
1 likes
I accidentally logged in with an old account and got the message “your last payment didn’t go through …”. I am not able to dismiss this notification, nor am I able to log out of the app so that I can log back in with the correct account, which has a ...
I accidentally logged in with an old account and got the message “your last payment didn’t go through …”. I am not able to dismiss this notification, nor am I able to log out of the app so that I can...
Moderator
969 Views
1 replies
0 likes
necesito ayuda
necesito ayuda
Moderator
766 Views
3 replies
0 likes
My Question or IssueIs there some way to save our own "custom" equalizer settings (or at least alter the presets)?? Especially in this day of zillions of different speaker and headphone types, it is VERY helpful to adjust EQ for particular situations...
My Question or Issue Is there some way to save our own "custom" equalizer settings (or at least alter the presets)?? Especially in this day of zillions of different s...
Newbie
11013 Views
6 replies
14 likes
The Daily by NY Times and The Fantasy Footballers podcasts will not play for me. No episodes. Not on my phone app, ipad, or on a web browser. I have deleted and redownloaded the app. Still have the same issue. Most of the time it just stays at 0:00, ...
The Daily by NY Times and The Fantasy Footballers podcasts will not play for me. No episodes. Not on my phone app, ipad, or on a web browser. I have deleted and redownloaded the app. Still have the s...
Moderator
1595 Views
7 replies
0 likes
PlanPremiumCountrySloveniaDeviceiPhone 14 Pro Max, DesktopOperating SystemiOS 16, Windows 10 My Question or IssueI recently test drove a Tesla Model 3 and logged into Spotify during the ride but forgot to log out. My Spotify session now occasionally ...
Plan Premium Country Slovenia Device iPhone 14 Pro Max, Desktop Operating System iOS 16, Windows 10 My Question or Issue I recently test drove a Tesla Model 3 and logged into Spotify...
Moderator
4152 Views
1 replies
0 likes
I signed up and paid. So how do I listen to music?
I signed up and paid. So how do I listen to music?
Spotify Star
437 Views
1 replies
0 likes
Premium, iPhone 8, iOS 16.5.1, Spotify version 8.8.46The “Your Library” header won’t minimize when I scroll down through my library (see highlighted area in the attached screenshot). The headers for the Home and Search pages minimize when I scroll do...
Premium, iPhone 8, iOS 16.5.1, Spotify version 8.8.46 The “Your Library” header won’t minimize when I scroll down through my library (see highlighted area in the attached screenshot). The headers ...
Spotify Star
508 Views
1 replies
0 likes
PlanPremiumDeviceiPhone 13 ProOperating SystemiOS 16.1.1My Question or IssueI turned off mobile data and I disabled wifi, my phone is completely disconnected from the Internet. However, my “Liked songs” is stuck with the “Enhanced” feature turned on,...
Plan Premium Device iPhone 13 Pro Operating System iOS 16.1.1 My Question or Issue I turned off mobile data and I disabled wifi, my phone is completely disconnected from the Internet. Howeve...
Casual Listener
8521 Views
16 replies
4 likes
PlanPremiumCountryUnited KingdomDeviceiPhone XOperating SystemiOS 16.5.1 My Question or IssueAs should happen, unavailable songs that are queued are automatically skipped. This causes the visuals of the previous song, cover image, video, etc. to repl...
Plan Premium Country United Kingdom Device iPhone X Operating System iOS 16.5.1 My Question or Issue As should happen, unavailable songs that are queued are automatically skipped. Th...
Moderator
785 Views
3 replies
0 likes
Every time when i start listening to music, next song is Mac Millers “Object in the Mirror”. On repeat!Cant listening more then 1 trackPlanPremiumCountryTurkeyDeviceIphone 12macbook proOperating SystemiOS 16 My Question or IssueEvery time when i star...
Every time when i start listening to music, next song is Mac Millers “Object in the Mirror”. On repeat! Cant listening more then 1 track Plan Premium Country Turkey Device Iphone 12 mac...
Moderator
1644 Views
6 replies
0 likes
PlanPremiumCountryUkDeviceiPhoneOperating SystemiOS My Question or Issue I use my iPhone to listen to podcasts on Spotify. I’ve realised recently that I only get adverts when I’m on 4G and not when listening on Wi-Fi. How can I get rid of the adverts...
Plan Premium Country Uk Device iPhone Operating System iOS My Question or Issue I use my iPhone to listen to podcasts on Spotify. I’ve realised recently that I only g...
Moderator
528 Views
1 replies
0 likes
PlanPremiumCountryJapanDeviceiPhone 13 Pro MaxOperating SystemiOS 16.5 My Question or IssueSpotify iOS app (8.8.44) crashes when playing on background. In the error log which I can see, it seems the app consumes CPU a lot in background and app proces...
Plan Premium Country Japan Device iPhone 13 Pro Max Operating System iOS 16.5 My Question or Issue Spotify iOS app (8.8.44) crashes when playing on background. In the error log which...
Newbie
1531 Views
2 replies
1 likes
Hello, I am on IOS mobile app and just got the 8.8.30 update which has the notification tab where I can see who likes my playlists and who follows me. I am wondering if I follow and quickly unfollow someone if my following notification will still app...
Hello, I am on IOS mobile app and just got the 8.8.30 update which has the notification tab where I can see who likes my playlists and who follows me. I am wondering if I follow and ...
Newbie
1844 Views
2 replies
1 likes
App completely closes out when I hit the sleep timer button. It will play the songs, but as soon as I hit the sleep timer button is stops the song and closes the app.
App completely closes out when I hit the sleep timer button. It will play the songs, but as soon as I hit the sleep timer button is stops the song and closes the app.
Casual Listener
721 Views
2 replies
0 likes
Olá, tenho a conta premium duo.as músicas estão baixadas tudo ok. Quando coloco o celular em modo off-line ele não reproduz
Olá, tenho a conta premium duo. as músicas estão baixadas tudo ok. Quando coloco o celular em modo off-line ele não reproduz
Moderator
454 Views
1 replies
0 likes
PlanFree/PremiumCountryMéxicoDevice(iPhone 12)Operating SystemiOS 16.5.1 Hello. Seems that in the community forum there are several complains about this issue since long time ago (i have seen posts from 2018, 19, etc) with not a real review from spot...
Plan Free/Premium Country México Device (iPhone 12) Operating System iOS 16.5.1 Hello. Seems that in the community forum there are several complains about this issue since long time a...
Moderator
2129 Views
4 replies
0 likes
Why can’t I search music on Spotify? I can play it from my library but whenever I click on the loupe to search, the app closes and of course my music stops playing. I have restarted my phone, logged out of my account and deleted the app to reinstall ...
Why can’t I search music on Spotify? I can play it from my library but whenever I click on the loupe to search, the app closes and of course my music stops playing. I have restarted my phone, logged ...
Moderator
607 Views
1 replies
0 likes
Not able to move the slide bar forward or backwards also the previous song play button is disabled.PlanFreeCountryIndiaDeviceiphone xROperating Systemios 16.2 My Question or IssueNot able to move the slide bar forward or backwards also the previous s...
Not able to move the slide bar forward or backwards also the previous song play button is disabled. Plan Free Country India Device iphone xR Operating System ios 16.2 My Question or ...
Not applicable
5383 Views
6 replies
0 likes
