Skipping like a scratched CD

[iPhoneEllie]

Plan

Premium 

iphone 7 latest update

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

when I’m playing my saved offline songs the playback is skipping like a scratched CD. Have tried force resetting the app and also turning off cross fade and gapless playback. 

[Bittencourt]

Hi @iPhoneEllie, thanks for writing!

Does it happen in every devices? Did it start after a specific event? 

Have you checked if the apps are up-to-date?

[iPhoneEllie]

Hi there,

I only use Spotify on my phone so unsure about other devices.

It only start happening in the last month or so. I do remember it happened briefly last year as well but then it stopped so I assumed the issue had gone away but it’s come back unfortunately.

Thanks,

Ellie

[Bittencourt]

Ok @iPhoneEllie, 

And what kind of headphones do you use with it?

It would be great if you could try listening from another device so we can narrow down the root of the issue.

[iPhoneEllie]

I use plantronics backbeat pro via Bluetooth. I also experience the issue when plugged into my car player via an AUX.

[peter_craig45]

Hello there - I have this issue too. I listen via bluetooth in my vehicle as well as on a JBL Charge 3 and Charge 4. At first, I thought it was my Chevy's bluetooth system but it happened on multiple bluetooth speakers as well so I can verify it isn't just yours. It'll stop mid-song as if I was getting a phone call but then the music continues. 

[Bittencourt]

Hey @peter_craig45 and @iPhoneEllie,

Please head here and remove all offline devices listed, then perform a quick reinstall of the app.

After unistalling the app, make sure to switch off your devices and wait for a couple of minutes before switching it back on and downloading the app again.

You can also make sure that Offline Mode is toggled on when you listen to the downloaded content. 

Hope this is more helpful!