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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48336 Views
  • 15 replies
  • 36 likes
  • 48336 Views
  • 15 replies
  • 36 likes

Bug - Left aligned text?

PlanPremiumCountryUKDeviceiPhone 6Operating SystemiOS 12 My Question or IssueThe player has suddenly started displaying song info left-aligned as opposed to Centre-aligned. I can’t imagine this is a design choice because no other text is left-aligned...

  • Regular
  • Plan Premium Country UK Device iPhone 6 Operating System iOS 12   My Question or Issue The player has suddenly started displaying song info left-aligned as opposed to Centre-aligned. ...
  • AppleG
  • Composer
  • 1159 Views
  • 2 replies
  • 0 likes
  • Layout
    UI
    UX
  • 1159 Views
  • 2 replies
  • 0 likes

New UI is Inconvenient, Not Geared Towards Listeners

PlanPremiumCountryUSADeviceiPhone 6S PlusOperating SystemiOS 12.1.4My Question or IssueThis topic has been posted before, and I have already made an idea page (as have quite a few others), but I feel that it is best to share this critique on multiple...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 6S Plus Operating System iOS 12.1.4 My Question or Issue This topic has been posted before, and I have already made an idea page (as have quite a few o...
  • DonAnnix
  • Casual Listener
  • 890 Views
  • 1 replies
  • 3 likes
  • Android
    inconvenience
    iphone
    Mobile
    Premium
    Update
  • 890 Views
  • 1 replies
  • 3 likes

Popular Songs

iOS PlanPremium My Question or Issue Is there a way to see the most popular song on an album on Spotify like how Apple Music adds a star next to the most popular songs on the album?

  • Newbie
  • iOS   Plan Premium   My Question or Issue   Is there a way to see the most popular song on an album on Spotify like how Apple Music adds a star next to the most popular songs on...
  • katiek_
  • Composer
  • 685 Views
  • 2 replies
  • 2 likes
  • 685 Views
  • 2 replies
  • 2 likes

Spotify on iPad dysfunctional

I search an artist and expect to find the artist with a list of the artit’s available albums and songs. Instead, my only search results are a few random playlists related to my search (with the name of artist in playlist name). Other issue: I try to ...

  • Visitor
  • I search an artist and expect to find the artist with a list of the artit’s available albums and songs. Instead, my only search results are a few random playlists related to my search (with the name ...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Unrelated songs after one playlist/radio song

Trying to listen to a Merle Haggard playlist and it plays one song then starts shuffling my son's hip-hop. I don't mind the hip-hop but don't want it at the moment. Have tried logging out and back in. I turned autoplay off and on. I also tried severa...

  • Newbie
  • Trying to listen to a Merle Haggard playlist and it plays one song then starts shuffling my son's hip-hop.  I don't mind the hip-hop but don't want it at the moment.  Have tried logging out...
  • 376 Views
  • 0 replies
  • 0 likes
  • 376 Views
  • 0 replies
  • 0 likes

Awful new UI

Hello, The new user interface of Spotify is horrible.I never had a reason to complain about Spotify for the last 5 years. I always used the app, and it’s the first time I feel compelled to come here and spend my time to complain about it. The latest ...

  • Newbie
  • Hello,   The new user interface of Spotify is horrible. I never had a reason to complain about Spotify for the last 5 years. I always used the app, and it’s the first time I feel compelled to...
  • jri45
  • Newbie
  • 3950 Views
  • 5 replies
  • 48 likes
  • UI
    Update
  • 3950 Views
  • 5 replies
  • 48 likes

I don’t get new Daily Mixes on iPad Pro.

Hello, I’ve been using Spotify (free) on my iPad Pro for more than a year; but I’ve only got two Daily Mixes! A few days ago, I logged in Spotify on my iPhone, and I had about four or five Daily Mixes on it, but only two of them appear on iPad.Does a...

  • Casual Listener
  • Hello, I’ve been using Spotify (free) on my iPad Pro for more than a year; but I’ve only got two Daily Mixes! A few days ago, I logged in Spotify on my iPhone, and I had about four or five Daily Mixe...
  • Bittencourt
  • Spotify Star
  • 577 Views
  • 5 replies
  • 0 likes
  • 577 Views
  • 5 replies
  • 0 likes

Can’t control play list

hi There, I’m in th UK with iPhone X on the latest iOS it’s a simple one buy annoying. Spotify premium works perfectly on the iPhone but when usb connected to the car I cannot see play lists that are on my phone, I can only see recently played and th...

  • Visitor
  • hi There, I’m in th UK with iPhone X on the latest iOS  it’s a simple one buy annoying.  Spotify premium works perfectly on the iPhone but when usb connected to the car I cannot see play l...
  • OneByBoo
  • Roadie
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

IPad 2 , iOS 9.3.5 , have Spotify premium

My Question or Issue WHAT DO I NEED TO DO.....,!?!jus going in circles.....any help would be appreciated.

  • Visitor
  •     My Question or Issue   WHAT DO I NEED TO DO.....,!?! jus going in circles..... any help would be appreciated.      
  • Maxim
  • Spotify Star
  • 670 Views
  • 1 replies
  • 0 likes
  • 670 Views
  • 1 replies
  • 0 likes

Pause button on ODT Chips doesn't work - music just keeps playing

PlanPremiumCountryUSADeviceiPhone X,Operating System(iOS 12.bla.bla.blaMy Question or IssueI have an older pair of Bluetooth Outdoor Tech Chips that sit in my ski helmet ear pads. They have been great for years but somehow can no longer stop the musi...

  • Newbie
  • Plan Premium Country USA Device iPhone X, Operating System (iOS 12.bla.bla.bla My Question or Issue I have an older pair of Bluetooth Outdoor Tech Chips that sit in my ski helmet ear pads. T...
  • Juritescu
  • Visitor
  • 1106 Views
  • 1 replies
  • 1 likes
  • 1106 Views
  • 1 replies
  • 1 likes

Spotify keeps skipping beginning and end of each song

My Spotify keeps skipping the beginning and end of each track. Like when on shuffle, it will start the song at like 15 seconds and skip to the next song when there is still 15-20 seconds left of the song. then the next song starts at like 15 seconds ...

  • Casual Listener
  •  My Spotify keeps skipping the beginning and end of each track. Like when on shuffle, it will start the song at like 15 seconds and skip to the next song when there is still 15-20 seconds left o...
  • Bittencourt
  • Spotify Star
  • 7424 Views
  • 3 replies
  • 1 likes
  • 7424 Views
  • 3 replies
  • 1 likes

Solved!! where to find downloaded songs on iphone

PlanPremiumCountryUSADevice(iPhone xrOperating System(iOS 12.1.4 My Question or IssueWhere can I find what songs/playlists I have downloaded to be able to play offline? I recently got a new phone and can't remember what playlists I have downloaded. I...

  • Visitor
  •   Plan Premium Country USA Device (iPhone xr Operating System (iOS 12.1.4   My Question or Issue Where can I find what songs/playlists I have downloaded to be able to play offlin...
  • Loxer
  • Community Legend
  • 23211 Views
  • 1 replies
  • 0 likes
  • 23211 Views
  • 1 replies
  • 0 likes

Solved!! Text does not appear in filter textbox, Spotify iOS

PlanPremiumCountryU.SDeviceiPhone 8 PlusOperating SystemiOS 12 My Question or IssueWhen typing into the filter textbox, no letters appear. Functions correctly otherwise. If you leave and return to the app, the letters will return but seem shifted up....

  • Casual Listener
  • Plan Premium Country U.S Device iPhone 8 Plus Operating System iOS 12   My Question or Issue When typing into the filter textbox, no letters appear. Functions correctly otherwise. If y...
  • finnweber
  • Casual Listener
  • 965 Views
  • 2 replies
  • 0 likes
  • 965 Views
  • 2 replies
  • 0 likes

Saved Music by Artist

For some reason, the latest update took away the most useful feature of Spotify: Saved music listed by artist. This is the most used way that myself and most Spotify users would search their music, and the removal of this feature is extremely frustra...

  • Casual Listener
  • For some reason, the latest update took away the most useful feature of Spotify: Saved music listed by artist. This is the most used way that myself and most Spotify users would search their music, a...
  • nigelje
  • Music Fan
  • 621 Views
  • 4 replies
  • 7 likes
  • 621 Views
  • 4 replies
  • 7 likes

Spotify on iPhone no longer works with BMW Connected Drive

Up until late last year, the Spotify app on my iphone worked nicely with my BMW Connected Drive (a 2014 3-series). I could load the app and have full control from the car's media system (I used the wired USB connection). Now the car will not show the...

  • Casual Listener
  • Up until late last year, the Spotify app on my iphone worked nicely with my BMW Connected Drive (a 2014 3-series). I could load the app and have full control from the car's media system (I used the w...
  • morbius
  • Casual Listener
  • 1998 Views
  • 2 replies
  • 0 likes
  • 1998 Views
  • 2 replies
  • 0 likes

Radio only showing "recommended stations," not letting me choose other options.

PlanPremiumCountryUSA DeviceiPhone Xs (Also doing this on Desktop for Windows.)Operating SystemiOS 12.1.2 (Also in Windows 10 and Windows 7 Enterprise [work computer].) My Question or Issue When I go to the Radio tab to try to listen to a radio stati...

  • Casual Listener
  •   Plan Premium Country USA   Device iPhone Xs (Also doing this on Desktop for Windows.) Operating System iOS 12.1.2 (Also in Windows 10 and Windows 7 Enterprise [work computer].) ...
  • MarshallD
  • Newbie
  • 1296 Views
  • 5 replies
  • 3 likes
  • Radio
  • 1296 Views
  • 5 replies
  • 3 likes

Discover tab is not refreshing

PlanPremiumCountry USADeviceiPhone 7Operating Systemios12.4 My Question or Issuenew releases is updated on Friday but everything else has been stagnant for a few weeks.

  • Casual Listener
  • Plan Premium Country  USA Device iPhone 7 Operating System ios12.4   My Question or Issue new releases is updated on Friday but everything else has been stagnant for a few weeks. ...
  • ahittle
  • Casual Listener
  • 638 Views
  • 3 replies
  • 0 likes
  • 638 Views
  • 3 replies
  • 0 likes

Solved!! Spotify will not go “Online” status

PlanPremiumCountryAustraliaDeviceiPhone XOperating System(iOS 10 My Question or IssueI cannot get my Spotify to go into “online” mode. Have deleted and added the app to ensure latest version, looked through the menu options, Googled steps (but the st...

  • Casual Listener
  • Plan Premium Country Australia Device iPhone X Operating System (iOS 10   My Question or Issue I cannot get my Spotify to go into “online” mode. Have deleted and added the app to ensur...
  • Missk78
  • Casual Listener
  • 1054 Views
  • 2 replies
  • 0 likes
  • 1054 Views
  • 2 replies
  • 0 likes

Can’t Play only downloaded songs?

PremiumiOS10 Spotify ver 8.4.94 I used to be able to pick “saved songs” from my library, and this would play every song i chose to download from any playlist. Now I’m only able to choose to play “favorite songs” (which are different from the songs i ...

  • Casual Listener
  •   Premium iOS10  Spotify ver 8.4.94   I used to be able to pick “saved songs” from my library, and this would play every song i chose to download from any playlist. Now I’m only a...
  • Moglum
  • Visitor
  • 2136 Views
  • 3 replies
  • 3 likes
  • Offline Access
    Offline Content
    Offline songs
    saved songs
    saved songs gone
  • 2136 Views
  • 3 replies
  • 3 likes

Green arrow shows 4 downloaded songs but playlist only has 1.

Syncing nightmare. Sometimes it works after trying a bunch of times. Most of the time it doesn't work. Super fast wifi ( both mac and iphone on same network ). A ton of space available. Why is it so hard to get songs play on all devices? You'd think ...

  • Casual Listener
  • Syncing nightmare. Sometimes it works after trying a bunch of times. Most of the time it doesn't work. Super fast wifi ( both mac and iphone on same network ). A ton of space available. Why is it so ...
  • Darlinj
  • Casual Listener
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes