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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 42521 Views
  • 15 replies
  • 36 likes
  • 42521 Views
  • 15 replies
  • 36 likes

Spotify volume too low on Apple Carplay

So, I use my iPhone 7+ to listen to music, and since my new car (Subaru Forester) has apple carplay, I started using it. The issue is that the volume is way lower, comparing it to bluetooth. When I use Apple Music the volume is way higher than with S...

  • Newbie
  •     So, I use my iPhone 7+ to listen to music, and since my new car (Subaru Forester) has apple carplay, I started using it. The issue is that the volume is way lower, comparing it t...
  • Scott_n
  • Newbie
  • 5738 Views
  • 1 replies
  • 0 likes
  • 5738 Views
  • 1 replies
  • 0 likes

Can no longer save music to library on iPhone XR. I can only save to playlists.

PlanPremiumCountry United StatesDeviceiphone xrOperating SystemiOS 12.1.4 My Question or Issue I can no longer save music to my library from my spotify app on the iPhone XR. I can only save the song to playlists. See attached photo for what happens w...

  • Newbie
  • Plan Premium Country  United States Device iphone xr Operating System iOS 12.1.4   My Question or Issue  I can no longer save music to my library from my spotify app on the i...
  • user-removed
  • Not applicable
  • 686 Views
  • 1 replies
  • 0 likes
  • 686 Views
  • 1 replies
  • 0 likes

Error message

Hi, it’s been more than a week and I still with the same problem... I can’t dowload any music is says an error try again later I see that Spotify has changed the page and I believe they have restrictions with my country Venezuela now, I just download...

  • Casual Listener
  • Hi, it’s been more than a week and I still with the same problem... I can’t dowload any music is says an error try again later  I see that Spotify has changed the page and I believe they have r...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Song playing that aren’t in the playlist

My Question or IssueI love the score from “Interstellar” by Hans Zimmer, so i search it up, click on the album and songs from his other movies as well as random ones are in there. Why is that? Spotify plays “suggested songs” (i assume, basically song...

  • Newbie
  • My Question or Issue I love the score from “Interstellar” by Hans Zimmer, so i search it up, click on the album and songs from his other movies as well as random ones are in there. Why is that? &nb...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Shuffle setting turns itself off!

PlanPremiumCountry NetherlandsDeviceiPhone 8Operating SystemiOS 12.1.4Spotify app versionnewest 8.4.94.812 My Question or IssueOpen a playlist > tap green button Shuffle Play > then tap on a song > Shuffle is turned off again. Every time you manually...

  • Casual Listener
  • Plan Premium Country Netherlands Device iPhone 8 Operating System iOS 12.1.4 Spotify app version newest 8.4.94.812   My Question or Issue Open a playlist > tap green button Shuff...
  • TugayManav
  • Casual Listener
  • 398 Views
  • 1 replies
  • 2 likes
  • 398 Views
  • 1 replies
  • 2 likes

A lot of music still not available on Spotify India.

PlanFree/PremiumCountry India Device(iPhone Operating System(iOS 12.1.4) My Question or Issue Finally Spotify launches in India.. But still I can’t find a majority of my favourite music... why are they still not available and when will they be availa...

  • Newbie
  •   Plan Free/Premium Country India   Device (iPhone 😎 Operating System (iOS 12.1.4)   My Question or Issue   Finally Spotify launches in India.. But still I can’t find...
  • Mantisentil
  • Community Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Unblock song

**bleep**, what the **bleep** is this feature? By mistake I pressed the circle with line icon... and now I can‘t listen to a song anymore... I get the feature... but I CAN‘T unblock the song again? wth? Who came up with this idea, without thinking it...

  • Newbie
  •   **bleep**, what the **bleep** is this feature?   By mistake I pressed the circle with line icon... and now I can‘t listen to a song anymore... I get the feature... but I CAN‘T unblock ...
  • rxiaxin
  • Newbie
  • 3904 Views
  • 4 replies
  • 9 likes
  • Block Song capability
    unblock
  • 3904 Views
  • 4 replies
  • 9 likes

[iOs] Choose Download Folder

PlanPremiumCountryBR Device(iPhone SEOperating System(Latest iOS) The Download section in my Library went missing after the latest update.I'm constantly without internet access, so I used to use that function to filter what I could listen. This is an...

  • Casual Listener
  • Plan Premium Country BR  Device (iPhone SE Operating System (Latest iOS)   The Download section in my Library went missing after the latest update. I'm constantly without internet...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Solved!! Can I listen to an album from beginning to end, not shuffled

I signed up with Spotify yesterday. I'm not doing well with the UI (on an iPhone). I finally figured out how to find whole albums, but it seems that the only way to play them is via a button labelled "shuffle play". Does Spotify support the ability t...

  • Casual Listener
  • I signed up with Spotify yesterday. I'm not doing well with the UI (on an iPhone).     I finally figured out how to find whole albums, but it seems that the only way to play them is via ...
  • Tomanak
  • Casual Listener
  • 797 Views
  • 2 replies
  • 0 likes
  • 797 Views
  • 2 replies
  • 0 likes

Superuser Contribution Daily Mixes are shuffled

PlanFreeCountry U.S.Device(iPhone 8+)Operating System(iOS 12.1.2) My Question or Issue The website says that shuffle is not an available option for Daily Mixes, yet four of my daily mixes have a blue shuffle symbol next to them and I can’t seem to tu...

  • Casual Listener
  •   Plan Free Country  U.S. Device (iPhone 8+) Operating System (iOS 12.1.2)   My Question or Issue  The website says that shuffle is not an available option for Daily Mi...
  • Katerina
  • Spotify Legend
  • 2623 Views
  • 3 replies
  • 2 likes
  • shuffle
  • 2623 Views
  • 3 replies
  • 2 likes

There’s one song that doesn’t reproduce in my iPhone

PlanPremiumCountryColombia Deviceiphone XSOperating SystemiOS 12.1.4 My Question or IssueTheres one song in my Spotify that doesn’t reproduce in my iPhone XS, but it does in my PS4 and anybody’s iPhone, have already uninstalled it and installed it ag...

  • Regular
  • Plan Premium Country Colombia  Device iphone XS Operating System iOS  12.1.4    My Question or Issue Theres one song in my Spotify that doesn’t reproduce in my iPhone XS...
  • Bittencourt
  • Spotify Star
  • 678 Views
  • 9 replies
  • 0 likes
  • 678 Views
  • 9 replies
  • 0 likes

Can't find repeat button on free version

Plan: Free Device: iPhone 6 I can't seem to find the repeat button, even in the sub-menu by pressing the 3 dots in the top right corner, so I was just wondering if only people who have the premium version can repeat songs or what.

  • Newbie
  • Plan: Free  Device: iPhone 6   I can't seem to find the repeat button, even in the sub-menu by pressing the 3 dots in the top right corner, so I was just wondering if only...
  • Bittencourt
  • Spotify Star
  • 692 Views
  • 1 replies
  • 0 likes
  • 692 Views
  • 1 replies
  • 0 likes

Station option is gone?

PlanPremiumCountry USADevice(Iphone7;iPad pro; Mac)Operating System(iOS 10) My Question or Issue I used to use the “create station” all the time and now I can’t create or erase any station I can only use the “Radio” option which is not the same. Also...

  • Newbie
  • Plan Premium Country  USA Device (Iphone7;iPad pro; Mac) Operating System (iOS 10)   My Question or Issue  I used to use the “create station” all the time and now I can’t cre...
  • Mantisentil
  • Community Legend
  • 560 Views
  • 2 replies
  • 2 likes
  • Radio
    station
  • 560 Views
  • 2 replies
  • 2 likes

Sharing the songs on WhatsApp!

PlanPremiumDevice(iPhone Operating System(iOS 10)Well, recently whenever I try to share the songs via WhatsApp, my friends (have the same problems with different people) couldn't open them. I already updated the Spotify. However, it isn't fixed. If y...

  • Newbie
  •   Plan Premium Device (iPhone 😎 Operating System (iOS 10) Well, recently whenever I try to share the songs via WhatsApp, my friends (have the same problems with different people) couldn'...
  • Mantisentil
  • Community Legend
  • 2494 Views
  • 1 replies
  • 0 likes
  • 2494 Views
  • 1 replies
  • 0 likes

Logged out on all devices

Plan: FreeCountry: USA Device: iPhone 5s, ChromebookMy Question or Issue:I have been logged out of my account on every single device I previously had Spotify on. All of a sudden one day I opened Spotify on my phone and I couldn't get back in with my ...

  • Casual Listener
  • Plan: Free Country: USA  Device: iPhone 5s, Chromebook My Question or Issue: I have been logged out of my account on every single device I previously had Spotify on. All ...
  • helpme31
  • Casual Listener
  • 629 Views
  • 2 replies
  • 0 likes
  • 629 Views
  • 2 replies
  • 0 likes

App search random freezes

PlanPremiumCountry ItalyDeviceIphone 8, Xs, Xs MaxOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I've been using Spotify since years and I do really love the app, but in the last months I noticed a very annoying beha...

  • Regular
  •   Plan Premium Country  Italy Device Iphone 8, Xs, Xs Max Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hi,  I've been u...
  • Loxer
  • Community Legend
  • 989 Views
  • 5 replies
  • 0 likes
  • 989 Views
  • 5 replies
  • 0 likes

Filter Issue On Playlist

I am having an issue with filter in playlist. If I search for a song that is midway down a playlist for example it will only play that song or other songs by that artist in the playlist. Previously it would just continue with the rest of the playlist...

  • Newbie
  • I am having an issue with filter in playlist. If I search for a song that is midway down a playlist for example it will only play that song or other songs by that artist in the playlist. Previously i...
  • 231 Views
  • 0 replies
  • 1 likes
  • 231 Views
  • 0 replies
  • 1 likes

Waiting list changes new design

PlanPremiumCountryGermany DeviceIphone XOperating SystemiOS 12.1.4 My Question or IssueSome time ago there was a design update of the Spotify app on the Iphone. Since then the access to the queue is very unintuitive.Previously you could see directly ...

  • Regular
  •   Plan Premium Country Germany   Device Iphone X Operating System iOS 12.1.4   My Question or Issue Some time ago there was a design update of the Spotify app on the Iphone...
  • Loxer
  • Community Legend
  • 548 Views
  • 1 replies
  • 1 likes
  • 548 Views
  • 1 replies
  • 1 likes

playlists won’t play all of the songs in the playlist

Hi, I have playlists with 200+ songs and when I try to listen to it shuffle or not it doesn’t go through the whole playlist. As you can see from the pictures the last song in the playlist is different to the last song in the queue and this song is fr...

  • Visitor
  • Hi, I have playlists with 200+ songs and when I try to listen to it shuffle or not it doesn’t go through the whole playlist. As you can see from the pictures the last song in the playlist is differen...
  • Billy-J
  • Spotify Star
  • 1086 Views
  • 1 replies
  • 0 likes
  • 1086 Views
  • 1 replies
  • 0 likes