Solved: Spotify using mobile data in offline mode

QueenofParrots · 2019-05-03

Plan

Premium

Australia

Device

iPhone 5

Operating System

iOS 10.3.3

I got Spotify Premium recently and turned disabled data for it in settings as I don't have unlimited. Recently (possibly after the latest update) it's been using my data even though it's still turned off, and even when I manually put it in offline mode. I've restarted my phone multiple times and turned my data on and off again, but it's still happening.

Billy-J · 2019-05-13

Hey @QueenofParrots, and welcome to the community.

Hope you're doing great!

Could you try a clean reinstall of the app? If that doesn't help, could you let me know if you are able to search for other music that isn't downloading onto your device?

Let me know how this goes 🙂

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

View solution in original post

Billy-J · 2019-05-13

Hey @QueenofParrots, and welcome to the community.

Hope you're doing great!

Could you try a clean reinstall of the app? If that doesn't help, could you let me know if you are able to search for other music that isn't downloading onto your device?

Let me know how this goes 🙂

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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