Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hello,
I am unsure why, but for some reason Wi-Fi sync appears to be very slow on my iPhone 5 when attempting to make my playlist "avaliable offline". I have an iPhone 4S aswell, which has remarkably fast Wi-Fi syncing, this is not the case for my iPhone 5. I am certain this is not due to my Wi-Fi at home as my speeds are 117 mbits down and 2.7 up. With such a fast download speed, you'd think a 7 mb song would sync in under a second. This is the case on my 4S, but not the 5.
Also, oddly, when using LTE, the sync speed is significantly faster than my wifi for my 5.
I do not think this is a router issue, rather a setting on my iPhone 5. If it helps I do use an Airport Extreme for Wi-Fi.
Your help would be greatly appreciated.
Thank you.
Solved! Go to Solution.
Same issue here, iphone 5 with Verizon USA...
Can't believe they haven't addressed this yet...
Same issue...iPhone 5, USA account, syncing in the UAE. it take forever :((
pls do something about it
experiencing samething and finally decided to google it before i rest my phone.i dont use my spotify anymore since sync dont seem to work
Set my router to broadcast at wireless B 2.4ghz and my sync is way faster over wifi now, it truly is a darn shame they can charge the same premium price without having fixed this long-standing issue. Get it together Spotify, this has been an issue for months, I'll definitely be looking into to MOG and other alternatives.
Same issues here, syncing in Australia. Lightning fast over LTE, abysmal on wi-fi. iphone 5, latest updates of spotify app and iOS.
Spotify, if you want to keep charging me for premium, you have to fix this soon.
Have this issue too. iPhone5 with iOS6.1.4, same WiFI network, my New iPad with iOS6.1.3 was very fast to sync, but iPhone5 was extremely slow, this is AWFUL!!!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…