Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Michaelman11

Regular

234093 Views

55 replies

13 likes

  • 234093 Views
  • 55 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

157382 Views

507 replies

108 likes

  • 157382 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107908 Views

19 replies

38 likes

  • 107908 Views
  • 19 replies
  • 38 likes

Solved!! Fuzz

On my iPhone my audio has noticeable white noise in the background of my music. It doesn't have the same issue with Spotify on my iPad, so I'm fairly sure it's my phone. My phone is almost always connected to wifi, and I don't have the same issue wit...

Casual Listener

On my iPhone my audio has noticeable white noise in the background of my music. It doesn't have the same issue with Spotify on my iPad, so I'm fairly sure it's my phone. My phone is almost always con...

jnorris170

Community Legend

627 Views

3 replies

0 likes

  • 627 Views
  • 3 replies
  • 0 likes

Share via email missing?

Latest version of iOS app (v8.4.0.623) for iPhone no longer offers me the option to share media via email (see attached), while the iPad iteration still does.

Casual Listener

Latest version of iOS app (v8.4.0.623) for iPhone no longer offers me the option to share media via email (see attached), while the iPad iteration still does.

njgjmfisher

Casual Listener

334 Views

2 replies

0 likes

  • 334 Views
  • 2 replies
  • 0 likes

Disable Bluetooth Autoplay on iPhone

My apologies, as this is probably an old topic; but I don't see it, so.... I have a 2014 Jeep Cherokee with UConnect 8.4, and I have Spotify premium running on my iPhone (iOS 10.3.1). The phone and the car are connected via Bluetooth. Whenever i star...

Newbie

My apologies, as this is probably an old topic; but I don't see it, so....     I have a 2014 Jeep Cherokee with UConnect 8.4, and I have Spotify premium running on my iPhone (iOS 10.3.1). &...

MattSuda

Spotify Star

50111 Views

1 replies

2 likes

  • 50111 Views
  • 1 replies
  • 2 likes

Solved!! Sort order wont save

After updating Spotify, my playlist wont save the sort order. I usually like to keep the most recently added at the top, however, now everytime I back out of the playlist and go back in, it shows it from oldest to newest added.

Newbie

After updating Spotify, my playlist wont save the sort order. I usually like to keep the most recently added at the top, however, now everytime I back out of the playlist and go back in, it shows it ...

Hubo

Community Legend

1188 Views

6 replies

0 likes

  • 1188 Views
  • 6 replies
  • 0 likes

A few questions about Spotify on my IPhone

Hi people, I just installed Spotify on my Iphone. Some things are unclear to me: 1. Where can I find the 'help' button?2. When I want to listen to music I can only shuffle the tracks, why is that? And what if I want to listen to the tracks like they ...

Casual Listener

Hi people, I just installed Spotify on my Iphone. Some things are unclear to me:   1. Where can I find the 'help' button? 2. When I want to listen to music I can only shuffle the tracks, why ...

TorilSusegg

Regular

550 Views

4 replies

0 likes

  • 550 Views
  • 4 replies
  • 0 likes

I can't login my spotify using iPhone

I type my email address and password on the apps but it can't login. It stated you have already created an account with this enail address. I can login in the website.

Newbie

I type my email address and password on the apps but it can't login. It stated you have already created an account with this enail address. I can login in the website.

Hubo

Community Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

No guarda el orden de la playlist

No sé si solo soy yo pero en la App de iOS cada vez que cierro la app se pierde el orden que había seleccionado de la playlist, esto es bastante molesto xq a mí me gusta escuchar mis Playlist con el orden "Agregados recientemente", y tengo que selecc...

Newbie

No sé si solo soy yo pero en la App de iOS cada vez que cierro la app se pierde el orden que había seleccionado de la playlist, esto es bastante molesto xq a mí me gusta escuchar mis Playlist con el ...

MattSuda

Spotify Star

447 Views

1 replies

0 likes

iOS
  • 447 Views
  • 1 replies
  • 0 likes

My behind the lyrics doesn't work anymore on my ios devices.

I've tried with various song of "behind the lyrics" playlists, but nothing! I've reinstall the app but nothing. I have a premium italian account. Please help me because I really love this feature, and I want it back as soon as possible.

Regular

I've tried with various song of "behind the lyrics" playlists, but nothing! I've reinstall the app but nothing. I have a premium italian account. Please help me because I really love this feature, an...

krazeechester

Newbie

485 Views

1 replies

1 likes

  • 485 Views
  • 1 replies
  • 1 likes

Free trial

How do I start my free trial?

Casual Listener

How do I start my free trial?

Hubo

Community Legend

314 Views

1 replies

0 likes

iOS
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! App won't play songs in my playlist

HiI'm using the free version of Spotify but I can't play any music in my playlists. It just skips to another song. I can play it on my computer or if my phone was attached to my PS4, but it doesn't work on the app.Plz helpThanks

Gig Goer

Hi I'm using the free version of Spotify but I can't play any music in my playlists. It just skips to another song. I can play it on my computer or if my phone was attached to my PS4, but it doesn't...

Sane2012

Casual Listener

53116 Views

6 replies

2 likes

  • 53116 Views
  • 6 replies
  • 2 likes

Reloading probelem

Why does this continue?

Newbie

Why does this continue?

jnorris170

Community Legend

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Auto update of download top 50 playlist

Hi There,Just wonding if as i've followed the Spotify Australian Top 50 song playlist, If ive selected download of the playlist will it update automatically on wifi to update the songs as they change?I have data set to off for downloading.Looked but ...

Music Fan

Hi There, Just wonding if as i've followed the Spotify Australian Top 50 song playlist, If ive selected download of the playlist will it update automatically on wifi to update the songs as they chan...

MattSuda

Spotify Star

2929 Views

1 replies

0 likes

  • 2929 Views
  • 1 replies
  • 0 likes

My songs in my stared playlist disappeared and now I can't even add songs that playlist. Please help

My songs in my stared playlist disappeared and now I can't even add songs to that playlist. Adding songs but still 'zero' songs in it. If anyone knows the answer please help. Thank you.

Newbie

My songs in my stared playlist disappeared and now I can't even add songs to that playlist. Adding songs but still 'zero' songs in it. If anyone knows the answer please help. Thank you.

jnorris170

Community Legend

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Spotify premium

HiI just upgraded phones - when I go into the App Store it's not recognising I have purchased before? Do I have to pay for this twice?

Newbie

Hi I just upgraded phones - when I go into the App Store it's not recognising I have purchased before? Do I have to pay for this twice?

MattSuda

Spotify Star

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Solved!! Spotify stops playing music when I press the Home button

Hi. Until recently, I could start playing something (online or off) and then go to my iPod's home screen and/or turn the screen off and it'd continue to play. Now, if I navigate away from Spotify at all or try to turn my screen off, the music fades o...

Casual Listener

Hi. Until recently, I could start playing something (online or off) and then go to my iPod's home screen and/or turn the screen off and it'd continue to play. Now, if I navigate away from Spotify at ...

MattSuda

Spotify Star

7506 Views

3 replies

1 likes

  • 7506 Views
  • 3 replies
  • 1 likes

Superuser Contribution Why are my songs playing in order of most recently added?

I have a free account, and I'm listening to my songs on shuffle play. Why are they playing in order if most recently added? I want my songs to actually shuffle. Is there a way to fix this?

Newbie

I have a free account, and I'm listening to my songs on shuffle play. Why are they playing in order if most recently added? I want my songs to actually shuffle. Is there a way to fix this?

Maria_B

Moderator

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

楽曲がダウンロードされない

Dare to post in Japanese. ローカルファイルをiPhoneで再生できない場合があります。具体的には iTunes11.xx.xx でエンコードした楽曲はiPhoneにダウンロードして再生ができますが、iTunes 9.xx.xx でエンコードした楽曲がダウンロードされません。なお、Windows PC上のSpotify Softwareからはいずれのタイプの楽曲も再生できます。どうしてでしょうか?

Casual Listener

Dare to post in Japanese.   ローカルファイルをiPhoneで再生できない場合があります。具体的には iTunes11.xx.xx でエンコードした楽曲はiPhoneにダウンロードして再生ができますが、iTunes 9.xx.xx でエンコードした楽曲がダウンロードされません。なお、Windows PC上のSpotify Softwareからはいずれのタイ...

spmatu

Casual Listener

615 Views

2 replies

0 likes

  • 615 Views
  • 2 replies
  • 0 likes

[iOS][Playlists] can't use "Sort By" in playlists anymore

Ever since the recent update, I can't seem to sort my playlists by artist anymore. I go into a playlist, click "Sort By" and choose artist. But then when I exit the playlist and go back into it, it automatically defaults to "Recently Added". It doesn...

Casual Listener

Ever since the recent update, I can't seem to sort my playlists by artist anymore. I go into a playlist, click "Sort By" and choose artist. But then when I exit the playlist and go back into it, it a...

MattSuda

Spotify Star

688 Views

2 replies

0 likes

iOS
Playlists
  • 688 Views
  • 2 replies
  • 0 likes

Sort by last added

Every time I sort my playlist by last added it goes back to normal og I listen to another playlist! Why can't the playlist stay sorted? I have over 400 songs on my playlist so it is pretty annoying to rearrange my playlist everytime I open it.

Newbie

Every time I sort my playlist by last added it goes back to normal og I listen to another playlist! Why can't the playlist stay sorted? I have over 400 songs on my playlist so it is pretty annoying t...

MattSuda

Spotify Star

395 Views

2 replies

0 likes

  • 395 Views
  • 2 replies
  • 0 likes

Logging in

I have tried logging in several times and all I keep getting come up is you've already created an account with this email address.I know that that's why I'm trying to log in I've changed my password 3 times and still can't log in

Newbie

I have tried logging in several times and all I keep getting come up is you've already created an account with this email address. I know that that's why I'm trying to log in I've changed my passwor...

MattSuda

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes