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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48109 Views
  • 15 replies
  • 36 likes
  • 48109 Views
  • 15 replies
  • 36 likes

Solved!! Is there a way to add multiple songs in my playlist once at iPhone/iPad?

I want to add songs into my playlist,but I need to add them one by one,is there a way to add them into a playlist once in iPad/iPhone,cuz it's kind of annoying to get them one by one

  • Newbie
  • I want to add songs into my playlist,but I need to add them one by one,is there a way to add them into a playlist once in iPad/iPhone,cuz it's kind of annoying to get them one by one 
  • Lovatic4life125
  • Roadie
  • 75859 Views
  • 2 replies
  • 0 likes
  • 75859 Views
  • 2 replies
  • 0 likes

Music not playing when away from home

Ok so I'm a premium Spotify user and I use Spotify at home and when I'm at the gym or just driving in general. When I'm at home all my music plays right like normal, but when I'm driving some of the songs don't play. The progress bar gets stuck on 00...

  • Newbie
  • Ok so I'm a premium Spotify user and I use Spotify at home and when I'm at the gym or just driving in general. When I'm at home all my music plays right like normal, but when I'm driving some of the ...
  • 506 Views
  • 0 replies
  • 0 likes
  • 506 Views
  • 0 replies
  • 0 likes

Songs wont load when on data

When I am using data and not conected to wifi on my phone spotify will not load songs correctly. It will take a while to load the play list and it might play 4 seconds of a song but then stop and if I pause it and wait a few minutes the song will ful...

  • Newbie
  • When I am using data and not conected to wifi on my phone spotify will not load songs correctly. It will take a while to load the play list and it might play 4 seconds of a song but then stop and if ...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

Song Unavailable

This appears when I try to play the song; I find it weird because my sister is using my Spotify and when she search for it she finds and plays and it works! So What can I do??

  • Newbie
  • This appears when I try to play the song; I find it weird because my sister is using my Spotify and when she search for it she finds and plays and it works! So What can I do??
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Solved!! Can I switch spotify to a new phone and keep the same music

I have a spotify premium account on my iPhone 5, but my iPhone 6 is on the way and am wondering if I can switch the account to the new phone without having to download all of the songs again? Thanks

  • Casual Listener
  • I have a spotify premium account on my iPhone 5, but my iPhone 6 is on the way and am wondering if I can switch the account to the new phone without having to download all of the songs again? Thanks
  • ivana_eko
  • Newbie
  • 94643 Views
  • 6 replies
  • 0 likes
  • 94643 Views
  • 6 replies
  • 0 likes

Songs and playlist all deleted

I had a premium membership but the credit card for my account had expired and so my account went back to the free membership. I updated the credit card for my account then went to Spotify and it still showed that I had the free membership. I logged o...

  • Newbie
  • I had a premium membership but the credit card for my account had expired and so my account went back to the free membership. I updated the credit card for my account then went to Spotify and it stil...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

Song list

Why do I not get a total for number of songs downloaded?

  • Casual Listener
  • Why do I not get a total for number of songs downloaded?
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

My anthem doesn't play

I've added a new anthem, but the excerpt won't play when I tap on it when viewing my profile - I just get the rotating spokes over the song artwork. I've tried retarting the app, loggin in and out of the app, and restarting my phone. I have the lates...

  • Newbie
  • I've added a new anthem, but the excerpt won't play when I tap on it when viewing my profile - I just get the rotating spokes over the song artwork. I've tried retarting the app, loggin in and out of...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

iOS Spotify App won't let me access to my Premium Account.

Hey! Do you Guys know why i can't use my premium account on my iPhone 5S Spotify app? I can only use the free version! On my iPad the app works perfectly! I've already logged in twice and downloaded the app again three times but nothing changed ! Tha...

  • Newbie
  • Hey! Do you Guys know why i can't use  my premium account on my iPhone 5S Spotify app? I can only use the free version! On my iPad the app works perfectly! I've already logged in twice and downl...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

[Desktop][Your Music] Ability to make "Your Music" available offline on desktop client

Hi, I have a problem with playlist. I loaded music from laptot (MacBook) to spotify nad made playlist from it. I want to have this playlist avialable on my iPhone, but it does not work. I see the playlist, I also see that there are some songs but whe...

  • Visitor
  • Hi, I have a problem with playlist. I loaded music from laptot (MacBook) to spotify nad made playlist from it. I want to have this playlist avialable on my iPhone, but it does not work. I see the pla...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cambiar de cuenta individual a familiar

Necesito cambiar mi cuenta individual por el plan familiar. Como hago?Y si lo contrate en la oferta el plan familiar también puede entrar en la oferta?

  • Newbie
  • Necesito cambiar mi cuenta individual por el plan familiar. Como hago? Y si lo contrate en la oferta el plan familiar también puede entrar en la oferta?
  • Vavoo
  • Newbie
  • 7797 Views
  • 4 replies
  • 1 likes
  • 7797 Views
  • 4 replies
  • 1 likes

Fed up. iPhone and desktop skipping songs and unusable

I am ready to uninstall Spotify and cancel my subscription, for months Spotify will skip songs both on iPhone and on my pc, it's gotten worse lately and I've searched the forums endlessly and have not gotten a fix to the solution. Spotify is updated....

  • Newbie
  • I am ready to uninstall Spotify and cancel my subscription, for months Spotify will skip songs both on iPhone and on my pc, it's gotten worse lately and I've searched the forums endlessly and have no...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Third-party keyboards don't work on playlist filter view

Basically, the third-party keyboard disappears when trying to enter a query in the filter view of a playlist. But they do work in the general search section. Tried with two different keyboards (GBoard and SwiftKey) both on iPhone 7 Plus and iPad Pro.

  • Newbie
  • Basically, the third-party keyboard disappears when trying to enter a query in the filter view of a playlist. But they do work in the general search section. Tried with two different keyboards (GBoar...
  • TheRunner01
  • Newbie
  • 415 Views
  • 2 replies
  • 0 likes
  • 415 Views
  • 2 replies
  • 0 likes

Some of my stored albums have lost a lot of songs

Per example darn from KL only hasYAH.PRIDE.HUMBLE.LUST.XXX... The new lorde album only has 6 songs... And if a search for the album again, i see all the songs but when i stored it and then go to the stored album only six songs appear. I've my app upd...

  • Gig Goer
  • Per example darn from KL only has YAH. PRIDE. HUMBLE. LUST. XXX...   The new lorde album only has 6 songs...   And if a search for the album again, i see all the songs but when i s...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Spotify with sonos- can i make My phone "Main Unit?

I have My Spotify account connected to My sonos speakers. If i leave My house, someone else can use it on the sonos system and disconnect My phone Instead.can i in any way make My unit the "main unit"?

  • Newbie
  • I have My Spotify account connected to My sonos speakers. If i leave My house, someone else can use it on the sonos system and disconnect My phone Instead.can i in any way make My unit the "main unit...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

All my downloaded music gets deleted from time to time

Ok, this happened to me for the fifth time (two times in this month) and I am really annoyed: From time to time, I wake up go out and figure out that ALL my downloaded music has gone and I have to redownload all my songs. This is really annoying and ...

  • Music Fan
  • Ok, this happened to me for the fifth time (two times in this month) and I am really annoyed:   From time to time, I wake up go out and figure out that ALL my downloaded music has gone and I h...
  • 3ugeene
  • Music Fan
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Artwork

So recently I'm started using my iPhone 6s Plus with Spotify one thing I noticed that is a bit of a tedious bother is that there is no artwork separating albums when searching under artists in my library. My buddy who has premium just like myself but...

  • Casual Listener
  • So recently I'm started using my iPhone 6s Plus with Spotify one thing I noticed that is a bit of a tedious bother is that there is no artwork separating albums when searching under artists in my lib...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Clearlink elevate your career ad

Everytime the clearlink ad comes on my chromecast breaks. It doesn't play the ad and it's just stuck there. I have restarted my device and unplugged the chromecast, but nothing works.

  • Newbie
  • Everytime the clearlink ad comes on my chromecast breaks. It doesn't play the ad and it's just stuck there. I have restarted my device and unplugged the chromecast, but nothing works.
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

2 phones 1 only on wifi no SIM

Just signed up for Spotify premium. I can log on with my iPhone SE no problem but when I try to login with an old iPhone 5C that I have hooked up to my stero which I was intending to stream from when at home it won't let me log in, I click on the log...

  • Newbie
  • Just signed up for Spotify premium. I can log on with my iPhone SE no problem but when I try to login with an old iPhone 5C that I have hooked up to my stero which I was intending to stream from when...
  • 390 Views
  • 0 replies
  • 0 likes
  • 390 Views
  • 0 replies
  • 0 likes