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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80738 Views
  • 19 replies
  • 37 likes
  • 80738 Views
  • 19 replies
  • 37 likes

Artist bio in the app

Hey!I don't know if it's only for me but I can never read the entire bio of an artist when it's long. It always comes to a point where the page won't scroll down anymore. Does someone know how to fix it?

  • Newbie
  • Hey! I don't know if it's only for me but I can never read the entire bio of an artist when it's long. It always comes to a point where the page won't scroll down anymore. Does someone know how to f...
  • Young-Yi
  • Music Fan
  • 1203 Views
  • 1 replies
  • 0 likes
  • 1203 Views
  • 1 replies
  • 0 likes

Delete a paused song

I am new to spotify so please excuse my ignorance on this topic. I have started a song, then paused it and logged out. When I go back into Spotify, the song is still paused. Is there a way to stop if from playing?

  • Newbie
  • I am new to spotify so please excuse my ignorance on this topic. I have started a song, then paused it and logged out. When I go back into Spotify, the song is still paused. Is there a way to stop if...
  • Young-Yi
  • Music Fan
  • 792 Views
  • 1 replies
  • 0 likes
  • 792 Views
  • 1 replies
  • 0 likes

Songs do not delete in offline mode

I listen to music in Offline mode. When I remove a song from my library it gets removed. BUT - when I go Online and take it off Offline mode, the song I previously had removed, comes back in my library. How do I fix this? It's gotten to the point whe...

  • Visitor
  • I listen to music in Offline mode. When I remove a song from my library it gets removed. BUT - when I go Online and take it off Offline mode, the song I previously had removed, comes back in my libra...
  • user-removed
  • Not applicable
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Spotify stops playing when connected to external device and app becomes active

Hi, my issue only happens when I'm connected to an external device. In my case it's a Denon Ceol N9. iPhone 7 with latest iOS. Spotify stops playing music in the following scenarios: - put app into background or go to any other app and go back to Spo...

  • Casual Listener
  • Hi,   my issue only happens when I'm connected to an external device. In my case it's a Denon Ceol N9. iPhone 7 with latest iOS.   Spotify stops playing music in the following scen...
  • Think85
  • Regular
  • 383 Views
  • 2 replies
  • 0 likes
  • 383 Views
  • 2 replies
  • 0 likes

Solved!! Editing playlist description on iPhone

Hello, for some reason I can not edit a playlist description I created. WHY?!? Is there any button to do this on iOS or can I only do this on computers? Pls help

  • Casual Listener
  • Hello, for some reason I can not edit a playlist description I created. WHY?!? Is there any button to do this on iOS or can I only do this on computers? Pls help 😞
  • H3110
  • Casual Listener
  • 29856 Views
  • 2 replies
  • 0 likes
  • 29856 Views
  • 2 replies
  • 0 likes

Trouble when my cellphone is off

EVERY TIME MY IPHONE IS OFF, I NEED TO LOG IN AND BY SURPRISE ALL MY MUSIC DOWNLOADED IS ERASED AND IS LIKE 500 SONGS THIS IS ANNOYING¿WHAT CAN I DO?

  • Visitor
  • EVERY TIME MY IPHONE IS OFF,  I NEED TO LOG IN AND BY SURPRISE ALL MY MUSIC DOWNLOADED IS ERASED AND IS LIKE 500 SONGS  THIS IS ANNOYING ¿WHAT CAN I DO?
  • user-removed
  • Not applicable
  • 276 Views
  • 3 replies
  • 0 likes
  • 276 Views
  • 3 replies
  • 0 likes

My Spotify doesnt connect with my wi-fi

My spotify does not connect when I am with a wifi network, I have off the "Offline" legend and yes I have internet connection. What can I do?

  • Newbie
  • My spotify does not connect when I am with a wifi network, I have off the "Offline" legend and yes I have internet connection. What can I do?
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Playing songs not available in the spotify library

I am very close to dumping itunes and moving exclusively to Spotify. I have one issue preventing it and can't seem to find a solution. I have a few songs that friends and I have created in itunes that obviously aren't available natively in spotify - ...

  • Newbie
  • I am very close to dumping itunes and moving exclusively to Spotify.  I have one issue preventing it and can't seem to find a solution.   I have a few songs that friends and I have crea...
  • CanonEx
  • Newbie
  • 1206 Views
  • 2 replies
  • 0 likes
  • 1206 Views
  • 2 replies
  • 0 likes

Iphone/Spotify volume too low

This may well have been discussed before, but I listen to tracks, downloaded onto an Iphone 6, through BOSE in-ear headphones. The Iphone shows a volume level indicator which starts white, turns yellow, and then goes red. The trouble is that, especia...

  • Newbie
  • This may well have been discussed before, but I listen to tracks, downloaded onto an Iphone 6, through BOSE in-ear headphones.   The Iphone shows a volume level indicator which starts white,...
  • PeeTeeDee
  • Casual Listener
  • 1549 Views
  • 1 replies
  • 0 likes
  • 1549 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local music is on computer but not on iPhone

Hi all, I recently added a new album in my Spotify library (on my computer ; windows 7) and it's working perfectly. The playlist is also visible on my Spotify iPhone app, but it's empty. Anyone know how to fix the problem? I would like to listen to m...

  • Casual Listener
  • Hi all,   I recently added a new album in my Spotify library (on my computer ; windows 7) and it's working perfectly.   The playlist is also visible on my Spotify iPhone app, but it's e...
  • Lillix
  • Casual Listener
  • 422 Views
  • 4 replies
  • 1 likes
  • 422 Views
  • 4 replies
  • 1 likes

Radio stations keeps coming back to the first song

Any radio station that I play, if I pass a song it goes back to the first one and start the playlist all over again. What can I do?

  • Newbie
  • Any radio station that I play, if I pass a song it goes back to the first one and start the playlist all over again. What can I do?
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

No podcasts on ipod

I cant find new or my downloaded podcasts on my ipod touch 5. Help please.

  • Newbie
  • I cant find new or my downloaded podcasts on my ipod touch 5. Help please.
  • 402 Views
  • 0 replies
  • 1 likes
  • 402 Views
  • 0 replies
  • 1 likes

Barcode notification keeps popping up

The notification for the barcode sharing keeps appearing and I want it to stop.It's not the actual barcode, it's a notification that I have to dismiss.

  • Newbie
  • The notification for the barcode sharing keeps appearing and I want it to stop. It's not the actual barcode, it's a notification that I have to dismiss.
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Pay for Spotify can't play offline but used to work

I used to be able to play music off line but recently it has stopped working and I pay for Spotify premium any answers?

  • Newbie
  • I used to be able to play music off line but recently it has stopped working and I pay for Spotify premium any answers?
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Solved!! Usernames in Collaborative playlist not showing up for IOS

After the most recent IOS update 8.1.0.623, the account user names are missing from collaborative playlists. This is an essential feature that my close group of playlist followers use on a daily basis. Please advise on how to restore this on my iPhon...

  • Regular
  • After the most recent IOS update 8.1.0.623, the account user names are missing from collaborative playlists. This is an essential feature that my close group of playlist followers use on a daily basi...
  • AchilliesXXII
  • Newbie
  • 4345 Views
  • 9 replies
  • 3 likes
  • 4345 Views
  • 9 replies
  • 3 likes

Superuser Contribution Says I have premium but can't download or listen offline

I have premium but I can't download or listen offline. I linked a picture of where it says I have premium. Thanks!!!

  • Casual Listener
  • I have premium but I can't download or listen offline. I linked a picture of where it says I have premium. Thanks!!!
  • JuanCamilo
  • Roadie
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Spotify stops at the end of each track - Need to hit skip song to continue.

I have been using spotify for ages, but recently my app has been playing up and stopping at the end of pretty much every song (as though I had paused it with 1 second to go). The only way to get it going again is to hit skip.I have uninstalled/reinst...

  • Newbie
  • I have been using spotify for ages, but recently my app has been playing up and stopping at the end of pretty much every song (as though I had paused it with 1 second to go). The only way to get...
  • 400 Views
  • 0 replies
  • 0 likes
  • 400 Views
  • 0 replies
  • 0 likes

Says I have premium but can't download or listen offline

I have premium but I can't download or listen offline. I linked a picture of where it says I have premium. Thanks!!!

  • Casual Listener
  • I have premium but I can't download or listen offline. I linked a picture of where it says I have premium. Thanks!!!
  • Robert_W
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Songs added in playlist from desktop doesn't show in iPhone

Hello! I'm not sure since when, but I guess in the beginning of June or something, the music in my playlist isn't there on my iPhone. When I use my laptop it says 59 songs, and on my iPhone it says 48. If I add a song from my iPhone, it shows up, but...

  • Newbie
  • Hello!  I'm not sure since when, but I guess in the beginning of June or something, the music in my playlist isn't there on my iPhone. When I use my laptop it says 59 songs, and on my iPho...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

"Barcode" sharing reminder

Can I stop the app from reminding me about the "barcode" sharing feature (almost) every time i open a details panel? I KNOW what it is and how it works now, it just gets in the way of me doing what I actually want to do in that panel.

  • Newbie
  • Can I stop the app from reminding me about the "barcode" sharing feature (almost) every time i open a details panel? I KNOW what it is and how it works now, it just gets in the way of me doing what I...
  • shavipowell
  • Casual Listener
  • 353 Views
  • 1 replies
  • 2 likes
  • 353 Views
  • 1 replies
  • 2 likes