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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 45526 Views
  • 15 replies
  • 36 likes
  • 45526 Views
  • 15 replies
  • 36 likes

Solved!! Premium user switch from android to iphone

I have been a premium user for years. I recently switched from android to iphone. I downloaded spotify on ios and logged in. I am being solicited to Get premium, which is strange considering my account is payed for premium. Further, none of my playli...

  • Newbie
  • I have been a premium user for years.  I recently switched from android to iphone.  I downloaded spotify on ios and logged in.  I am being solicited to Get premium, which is strange co...
  • Maxim
  • Spotify Star
  • 5429 Views
  • 1 replies
  • 0 likes
  • 5429 Views
  • 1 replies
  • 0 likes

Shuffle and repeat won't stay active

So, despite the fact that shuffle isn't as random as one could hope for, I'm still a major user of the function as I prefer the random setting to the forced order of the playlists. But lately every time my spotify has been idle for some time and need...

  • Newbie
  • So, despite the fact that shuffle isn't as random as one could hope for, I'm still a major user of the function as I prefer the random setting to the forced order of the playlists. But lately every t...
  • FuturePants
  • Casual Listener
  • 4201 Views
  • 5 replies
  • 2 likes
  • 4201 Views
  • 5 replies
  • 2 likes

Interfering with another user

Hi, For the second time I'm intefering with another user. In the airplane another user was taking over my spotify while I was still connected with the internet. I needed to press play over and over again. The app kept telling me that I was listening ...

  • Newbie
  • Hi,   For the second time I'm intefering with another user. In the airplane another user was taking over my spotify while I was still connected with the internet. I needed to press p...
  • dirty_harry192
  • Casual Listener
  • 483 Views
  • 2 replies
  • 0 likes
  • 483 Views
  • 2 replies
  • 0 likes

Ipod 4th generation

So I plan on getting an iPod because I'm running out of storage on my phone..now I've been looking on kijiji and I'm planning on getting an iPod 4th gen but I'm concerned Spotify may not work on it?? Does anyone have an iPod 4th gen they can maybe ch...

  • Newbie
  • So I plan on getting an iPod because I'm running out of storage on my phone.. now I've been looking on kijiji and I'm planning on getting an iPod 4th gen but I'm concerned Spotify may not work on it...
  • Maxim
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Ipod 7 Sync

We just bought our son SPotify becuase the following artilce says it will work with his Nano 7 https://news.spotify.com/us/2011/05/04/spotify-says-hello-to-the-ipod/ But the 7 is not synching How do I get the nano 7 to synch to Spotify?

  • Newbie
  • We just bought our son SPotify becuase the following artilce says it will work with his Nano 7 https://news.spotify.com/us/2011/05/04/spotify-says-hello-to-the-ipod/   But the 7 is not sy...
  • Maxim
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover won't open on iPhone

I get the message "Spotify can't open this type of link on this device"After demonstrating the breadth of my IT knowledge (i.e., turning it off and then on again) rebooting the app, rebooting my phone, updating iOS, I'm still getting this message. Wh...

  • Newbie
  • I get the message "Spotify can't open this type of link on this device" After demonstrating the breadth of my IT knowledge (i.e., turning it off and then on again) rebooting the app, rebooting my ph...
  • Chrisfullermd
  • Casual Listener
  • 1712 Views
  • 7 replies
  • 1 likes
  • 1712 Views
  • 7 replies
  • 1 likes

Premium Payment

Hello, I used to pay for Spotify Premium through Globe (Philippines) but now they've discontinued that service and directed me to use my mobile number to pay. Now, when I try to register, it says that my mobile number could not be validated. Is there...

  • Newbie
  • Hello, I used to pay for Spotify Premium through Globe (Philippines) but now they've discontinued that service and directed me to use my mobile number to pay. Now, when I try to register, it says tha...
  • 251 Views
  • 0 replies
  • 1 likes
  • 251 Views
  • 0 replies
  • 1 likes

Solved!! Extremely high data usage on iphone

Since April, I have been experiencing a huge spike in data usage due to the spotify premium app on my iphone. This never used to be an issue, and my listening habits have not changed. I stream on my phone for maybe 20-30 minutes a day. This should no...

  • Casual Listener
  • Since April, I have been experiencing a huge spike in data usage due to the spotify premium app on my iphone.  This never used to be an issue, and my listening habits have not changed.  I s...
  • jackstark
  • Newbie
  • 27108 Views
  • 14 replies
  • 1 likes
  • data usage
  • 27108 Views
  • 14 replies
  • 1 likes

Charged twice per month

Could someone contact me!This isn't right paying $9.99 twice. Thank you

  • Casual Listener
  • Could someone contact me! This isn't right paying $9.99 twice. Thank you
  • Jacob
  • Community Legend
  • 466 Views
  • 3 replies
  • 0 likes
  • 466 Views
  • 3 replies
  • 0 likes

No Play Queue button?

I have an iphone and there's no play queue? It shows up on my mac laptop but when I switch it to my phone there's no way to view what's going to play next. Maybe I'm just blind but I really can't find any way to view it. It's not in the upper right h...

  • Newbie
  • I have an iphone and there's no play queue? It shows up on my mac laptop but when I switch it to my phone there's no way to view what's going to play next. Maybe I'm just blind but I really can't fin...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

Genius

Genius keep showing me the story behind the song but i only want to see lyrics and its blocking it with useless info how can i make it only show lyrics

  • Newbie
  • Genius keep showing me the story behind the song but i only want to see lyrics and its blocking it with useless info how can i make it only show lyrics
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Premium on mobile

I just updated to premium on the actual website but it won't register on the mobile app. I've logged in and out twice and uninstalled then reinstalled the app but nothing is registering he premium features

  • Visitor
  • I just updated to premium on the actual website but it won't register on the mobile app. I've logged in and out twice and uninstalled then reinstalled the app but nothing is registering he premium fe...
  • kejt_
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Finding recently played songs on iPhone

I don't really use Spotify for music discovery but I gave one of the Daily Mixes a go earlier today and really liked some of the music. I usually listen to Spotify while driving, so I was not able to save songs I liked as I heard them, but I assumed ...

  • Newbie
  • I don't really use Spotify for music discovery but I gave one of the Daily Mixes a go earlier today and really liked some of the music. I usually listen to Spotify while driving, so I was not able to...
  • ACAx1985
  • Roadie
  • 4491 Views
  • 1 replies
  • 5 likes
  • 4491 Views
  • 1 replies
  • 5 likes

Superuser Contribution Downloads don't stay downloaded

I am using Spotify Premium on an iphone 5 and an iPad Pro. I have plenty of storage on both. Playlists I have downloaded don't stay downloaded. The list of songs remains, but I have to download afresh each time I want to hear them. I have tried unins...

  • Casual Listener
  • I am using Spotify Premium on an iphone 5 and an iPad Pro. I have plenty of storage on both. Playlists I have downloaded don't stay downloaded. The list of songs remains, but I have to download afres...
  • Margot121
  • Casual Listener
  • 14498 Views
  • 3 replies
  • 2 likes
  • 14498 Views
  • 3 replies
  • 2 likes

Spotify on iPod Nano

can you bring back the old software where you can sync downloaded music to ipod nano. the app is really hard to use even when in premium if it has limited way of listening. Please fix this immediately so we can use our ipod nanos. WE still use them i...

  • Newbie
  • can you bring back the old software where you can sync downloaded music to ipod nano. the app is really hard to use even when in premium if it has limited way of listening. Please fix this immediatel...
  • 431 Views
  • 0 replies
  • 2 likes
  • 431 Views
  • 0 replies
  • 2 likes

Superuser Contribution Can't see who added what songs in a collaborative playlist

I had a collaborative playlist where I used to always see on my iPhone who added a certain song under the song title. All of a sudden I can't see who added what song. I made a new collaborative playlist with friends and the same problem exists now wi...

  • Casual Listener
  • I had a collaborative playlist where I used to always see on my iPhone who added a certain song under the song title. All of a sudden I can't see who added what song. I made a new collaborative playl...
  • silverturnsgrey
  • Newbie
  • 7258 Views
  • 3 replies
  • 4 likes
  • 7258 Views
  • 3 replies
  • 4 likes

Won't download

I have Spotify premium but when I try download a playlist it says "upgrade to premium?

  • Newbie
  • I have Spotify premium but when I try download a playlist it says "upgrade to premium?
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes