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Please see below the most popular frequently asked questions.
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Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
140458 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Ive been on the 20 euro top up deal with 20gb of data and spotify premium with vodafone for a month now with no problems,but it seems as if my spotify premium has stopped,even though I topped up 2 hours ago.Any idea how to fix this?
Ive been on the 20 euro top up deal with 20gb of data and spotify premium with vodafone for a month now with no problems,but it seems as if my spotify premium has stopped,even though I topped up 2 ho...
Community Legend
401 Views
1 replies
0 likes
I cannot accept the new terms and conditions on my mobile device. There's nowhere to click "accept." I've deleted the app and gotten it back several times but I'm not able the access my music unless I agree to these terms and conditions. If there isn...
I cannot accept the new terms and conditions on my mobile device. There's nowhere to click "accept." I've deleted the app and gotten it back several times but I'm not able the access my music unless ...
535 Views
0 replies
2 likes
Every time I try to logg in to spotify through Facebook it automatically gets my wife's Facebook account. I tried deleting both Facebook app and messenger app logged into my Facebook account from the iPhone settings and still every time y try to logg...
Every time I try to logg in to spotify through Facebook it automatically gets my wife's Facebook account. I tried deleting both Facebook app and messenger app logged into my Facebook account from the...
189 Views
0 replies
0 likes
My friend made me a playlist for my baby. She texts me a link to the playlist, it opens a safari window on my iPhone, I press the button to play in Spotify app and then I get this message. How do I listen to her playlist in the app? The playlist is c...
My friend made me a playlist for my baby. She texts me a link to the playlist, it opens a safari window on my iPhone, I press the button to play in Spotify app and then I get this message. How do I l...
274 Views
0 replies
0 likes
Hello!I'm having a great time using Spotify, but I have a question. Is it possible to search for a track by the uri?(Example: 6JzzI3YxHCcjZ7MCQS2YS1 for Radiohead's "Black Star") Thanks for any help!
Hello! I'm having a great time using Spotify, but I have a question. Is it possible to search for a track by the uri?(Example: 6JzzI3YxHCcjZ7MCQS2YS1 for Radiohead's "Black Star") Thanks for any h...
Spotify Star
13649 Views
3 replies
0 likes
I saw that for android devices it's possible to store the offline music on a SD card. Is it possible to do the same with IOS if I use an adaptor for SD and microSD cards?
I saw that for android devices it's possible to store the offline music on a SD card. Is it possible to do the same with IOS if I use an adaptor for SD and microSD cards?
244 Views
0 replies
0 likes
My playlist are orded by my personal favorittes. When I add new songs they appears at the bottom of my playlists. This is really annoying bacause I have to drag them through hundreds of songs to get them at the top. Its more convenient to have fresh ...
My playlist are orded by my personal favorittes. When I add new songs they appears at the bottom of my playlists. This is really annoying bacause I have to drag them through hundreds of songs to get ...
327 Views
0 replies
0 likes
WHY do I need to pay 65php? Then i also pay 129 for premium.
WHY do I need to pay 65php? Then i also pay 129 for premium.
208 Views
0 replies
0 likes
Hello, I am experiencing an issue with displaying track title and correct album art information when streaming from iPhone 7 to my BMW. The connected drive system will only display the track name and album art information of the first track played wh...
Hello, I am experiencing an issue with displaying track title and correct album art information when streaming from iPhone 7 to my BMW. The connected drive system will only display the...
Newbie
2057 Views
5 replies
1 likes
Hello, I have an iPhone 5s and I have used Spotify for a couple years and have been using premium for about a year. I have had no problems with the app until today. I open spotify and play a song then turn off my phone. After about 30 seconds the mus...
Hello, I have an iPhone 5s and I have used Spotify for a couple years and have been using premium for about a year. I have had no problems with the app until today. I open spotify and play a song the...
415 Views
0 replies
0 likes
I have a pioneer head unit with the latest firmware installed. It also has the Spotify app option to allow control of Spotify through the unit. As of the last update to the app on my iPhone, Spotify no longer plays on the head unit. It has to be swit...
I have a pioneer head unit with the latest firmware installed. It also has the Spotify app option to allow control of Spotify through the unit. As of the last update to the app on my iPhone, Spotify ...
542 Views
0 replies
1 likes
i have spotify premium and some of the songs i click on will not play even if i add them to a playlist or go to the album or anything
i have spotify premium and some of the songs i click on will not play even if i add them to a playlist or go to the album or anything
Casual Listener
533 Views
4 replies
1 likes
When using Spotify I can't control my music with the scrubber bar on the lockscreen, I tried touching the bar several times but it does not work. However If I try Apple Music it works as intended.
When using Spotify I can't control my music with the scrubber bar on the lockscreen, I tried touching the bar several times but it does not work. However If I try Apple Music it works as intended.
Regular
2261 Views
9 replies
1 likes
Before I would listen to an ad and get 30 minutes free which was good for my drive to work..but now I am listening to three ads after every two songs?! What can I do besides getting premium to go back to ads every 30 minutes
Before I would listen to an ad and get 30 minutes free which was good for my drive to work..but now I am listening to three ads after every two songs?! What can I do besides getting premium to go bac...
207 Views
0 replies
0 likes
i accidentally clicked on revoke access to my NIKE RUNNING APP and now I can not access to SPOTIFY when I'm runnig with Nike Running, so please someone help me how to undo this...
i accidentally clicked on revoke access to my NIKE RUNNING APP and now I can not access to SPOTIFY when I'm runnig with Nike Running, so please someone help me how to undo this... 😞
Newbie
844 Views
1 replies
0 likes
No matter what I do, Julie Andrews keeps interrupting my playlist music. I don't have a Julie Andrews playlist. I previously listened to her from a search but now I can't turn her off!@#$%^&*( HELP!
No matter what I do, Julie Andrews keeps interrupting my playlist music. I don't have a Julie Andrews playlist. I previously listened to her from a search but now I can't turn her off!@#$%^&*( &...
173 Views
0 replies
0 likes
The repeat toggle turns itself on constantly, even though I have turned it off over and over again. It seems to randomly turn on, and half the time I don't notice until the album starts randomly repeating. I have uninstalled Spotify and reinstalled w...
The repeat toggle turns itself on constantly, even though I have turned it off over and over again. It seems to randomly turn on, and half the time I don't notice until the album starts randomly...
1448 Views
0 replies
1 likes
Last weekend I was at the lake, so no wifi, but I tried to play an album I downloaded (so it's in my phone, right?). Perhaps 10 seconds of a selection would play, then it would stop and go to the next one. Plays fine when I'm home, but if the album i...
Last weekend I was at the lake, so no wifi, but I tried to play an album I downloaded (so it's in my phone, right?). Perhaps 10 seconds of a selection would play, then it would stop and go to t...
271 Views
0 replies
0 likes
I've been using spotify web player for free for about a year now seamlessly.Today I decided to download the 30 day premium trial on my iPhone 6s, now nothing works. The web player plays maybe 5 seconds of a song, then starts frantically skipping thro...
I've been using spotify web player for free for about a year now seamlessly. Today I decided to download the 30 day premium trial on my iPhone 6s, now nothing works. The web player plays ma...
Casual Listener
381 Views
1 replies
0 likes
