App shuts down

[Ingrid8]

I've had this problem for several months. It shuts down after playing for about 1 minute. I will cancel my premium account if I dont get help asap.

Version 8.4.3.884
Device: iphone 5s
Country: Norway

[JuanCamilo]

Hey @Ingrid8!

Welcome to the Spotify Community.

Does this happen when you're connected to WiFi, 3G/4G or both? If you haven't already, can you try connecting to a different network and see if the same thing happens?

Let's also try reinstalling the app. To do that, just follow the steps you'll find here; they should help with this.

We'll be waiting for your reply.

[Ingrid8]

Hi!

Thanks for answering. It happens with both wifi and 4g. I have tried several networks but no difference. I have also tried reinstalling several times.

Ingrid